eFOLDi Anmeldelser 

Yesterday I fell off my Efoldi scooter and hit my head against a parked car. I was shocked by how it easily keeled over onto its left side.
I was on the pavement, perhaps a slight slope down but I did not expect it to “capsize”

Can’t believe what this little machine can do. I have just test driven my new Efoldi explorer around a rural village with “iffy” footpaths. Cannot fault it.
I really did my research before ordering my Efoldi and it more than lives up to expectations. It is not for everyone who needs a mobility scooter and the manufacturers are aware of that. You need reasonable balance and a degree of core strength, but for those with a wide variety of walking disabilities it opens up a new world.
I have spinal stenosis and I was worried about the placement of feet on the front wheel. The Efoldi people sent someone out so I could try it out. The foot peg extensions do help, but I can manage without them. Because it folds so small, the back isn’t cushioned; and although for short distances that isn’t a problem I think the back cushion they sell is necessary for an all day outing.
The only problem I had was with the front brake lock which wouldn’t hold. After watching an Efoldi maintenance video I realised that the lock had bent slightly in transit and I was able to slip it back into place. All good now.
I am looking forward to doing things that in recent years I have been unable to do or struggle with because of the pain. Xmas shopping around the Metro Centre springs to mind.
Happy Christmas!

My LITE mobility scooter has been great. So handy going to the supermarket and getting round the tight aisles. Any questions I had about its use, the eFOLDi team couldn’t be more helpful.

From the beginning to the end eFOLDi has been amazing from the sales, the lad who done the home demonstration which I must add is free through to customer service! Amazing company will definitely recommend.

The service I received was fantastic. The staff are considerate and empathetic to any issues I had and will do their very best to help you.

Every day something else falls off my Explorer. That's the "trike" one.

One of the main bolts failed during a long train ride. I jerry-rigged it, but it completely died a couple of days later. I rang Customer Service and a nice lady said someone would call me. They never did. I'm still riding round on it held together with a 75 p carriage bolt from a local hardware store.

The tyres puncture very easily. The brake squeaks. One of the "flip up" foot rests doesn't flip up anymore as the spring fell apart. On the whole it just seems like a product too flimsy for daily use. A massive disappointment for the price.

The idea is great but the implementation is shoddy.

Rang this company 3 times and they said they have been in touch but they haven't must not need the custom will be going else where

I am extremely impressed by e-foldi. We have an e-foldi powerchair and it really has made a huge difference to us. It is light, sturdy, easy to use and fits into the boot of my car without any trouble. It is easy to steer and is by far the best chair/scooter we have owned.

My husband unfortunately damaged the chair making it difficult to fold. I called customer service and explained the problem. I cannot tell you how impressed I was. They were polite, helpful, asked for photos to be emailed to them, identified the issue and agreed to send me replacement parts the next day.

Both the chair and customer care are excellent and I highly recommend e-foldi. They may not be the cheapest but they are certainly worth every penny.

Bought an efoldi for a relative and was ashamed as when I went to visit I was told she wasn't allowed on the bus or train as the battery is lithium and "could suddenly explode" so unless you have a car the thing is useless,1 has a range of 8miles (the 1 i purchased) the other 10miles and the last 14miles.

After researching mobility scooters l decided that the efoldi explorer would suite me best. I am a pensioner of limited means so a new efoldi was out of the question. I purchased a used one 6 years old from someone who had purchased directly from efoldi. I used it for a few short trips, it was all l had hoped for.
Unfortunately the scooter suddenly started moving as soon as the key was turned at a slow speed unaffected by the throttle.
I contacted efoldi and was told that no spare parts are available for this scooter. I was amazed at the response for a scooter less than 6 years old. So if buying a second hand efoldi scooter, or if your 6 year old scooter develops a fault beware.

I have been an efoldi user for 4years now,and the experience has been tremendous, I have used the efoldi lite on trains,tubes, and flights, the convenience of riding to the cabin door is fantastic..on long haul the scooter can go in overhead cabins if you wish..now onto sales and servicing ,the staff are second to none,always go out of there way to help.
The lite itself is very robust and covers most terrain that anyone would want to travel. I would highly recommend.

We are very pleased with the repair service from eFoldi. The collection and return were prompt, the price was fair, and the communication was excellent. The repair was done professionally, with staff who were both proficient and efficient. Our wheelchair now works better than ever. Highly recommended

Thanks Brian for your excellent service with a smile today. My wife loves her eFoldi Explorer. She wouldn't be without it!

I had a recent negative experience with my eFoldi Lite which drove me, in outrage, to Trustpilot. I was going to have a rant and give one star. On reflection, I have given four stars because, overall, my eFoldi experience has been a very good one. So, like a school report, I will start with the positive and and finish with the "could do better."

My purchase experience was very good. Somebody took brought round the Lite and Explorer and allowed me to put each through its paces. I had been considering the Explorer (then known as the 1.5) but, having tried them both, decided to buy the Lite. The trial was really helpful.

Despite weakness in my arms and legs, I am able to sit in the car boot and pull the folded scooter in - on my own. The independence that this gives me in being able to go shopping, to football matches, join outings with friends and family, etc is of immeasurable value. I have been on quite a few holidays with it, including airline travel.

11 months into its guarantee, a piece from the column latch snapped off and I emailed for a replacement. This arrived, by post, free of charge, the very next day. Excellent customer service.

6 months past guarantee, my scooter broke down while on holiday in Lanzarote. My son phoned eFoldi and an engineer contacted him with instructions of how to make a temporary repair. Again, great customer service.

Now for the negative. The fault was a snapped cable. On examination, this cable is extremely thin. Also, every time the tiller was turned, the cable twisted and sometimes caught the frame. This seems like a design fault; the cable is set up to snap.

My brother-in-law strengthened the repair by use of solder but I decided to return to eFoldi, who effected a full repair. I was shocked to be told that the overall cost (including labour and carriage) would be £697. Having expressed my shock, the cost was reduced to £597. This was still much more than I was expecting to pay for replacing a snapped cable. I was informed that this was because they could not simply fit a new cable. The cable was an integral part of the motor so I was having to pay for a unit comprising the cable, motor and front wheel. Again, I consider this to be a design fault and I am having to pay for it.

On examination of the repaired scooter, the wiring now seems to be routed differently and I am hoping that this will make it more robust.

So, overall, the eFoldi Lite has facilitated life-changing improvements in my disability experience and I am delighted to own it. I hope that the negative aspects of this review will be taken as constructive criticism.

Two things on my wish list would be:
1. An ignition key to discourage theft and naughty grandchildren. It would also mean that some airlines would allow me to leave the battery in the scooter with the hold luggage. The battery is quite heavy to be part of my cabin luggage.
2. A means of disabling the beep when I am reversing.

So, thank you, eFoldi for all the positives. I'm looking forward to seeing future developments.

eFoldi repaired and returned my scooter in just a few days. The price was good (it was quite a major repair!), and the communication was excellent. The team are friendly, knowledgeable and efficient, and the scooter is brilliant. It has changed my life by making virtually everywhere accessible to me. I can't praise them enough.

We took the EFOLDi Lite on the new Icon of the Seas cruise ship ( Royal Caribbean ) This is the best mobility scooter out for travel. At 33 lbs its easy to pickup because you can fold it to the size of a small suitcase and pull it in trolley mode very easily, even take it up a flight of stairs! I was able to navigate the whole ship and do excursions with one battery! I will also add the efoldi travel case, backpack, and footpegs are a much needed addition for the savy traveler!

Buying the Efoldi has given me freedom once again.
After an active life walking many long distance trails and the Cumbrian mountains, arthritis caught up with me. My knees made it so my outdoor life was over.
I saw the Efoldi advertisement on line and decided to go for one, I bought the explorer, then once again I was out and about because the Efoldi folds up and unfolds so easy from out of my car boot and the same for public transport.
After a while I did have a problem with my much loved machine but with a couple of emails Efoldi arranged for it to be picked up for repair, it was repaired and sent back in less then a week.
So there SERVICES are second to none, I was soon whizzing around again, getting out and whizzing up the seaside proms.

First, I am not an efoldi customer! I WAS going to be until I read the efoldi replies to unhappy customers. Not just reading customer gripes, but especially efoldi responses. I was brought up to put my hand up if I messed up, but also spent over 20yrs in various uk courts. Noteable points for me on efoldi replies: blame the dealer, blame the place used, blame when company was young, blame not suitable for user, blame customer & not enough of 1. Efoldi accepting own responsibility 2. saying how efoldi will put things right. Its up to efoldi to choose a good dealer who obeys consumer rights & follows efoldi rules for sales, & experience to advise about product.3. Need to gain customer trust in after sales. Just watching tv ad about efoldi range.. which says all reviews online are great, using this to inspire confidence! Does not seem true here, nor inspires me to buy. Not intended as anything but constructive criticism & purely my own conclusion. Ive also seen efoldi in action in real life & spoken to owners. Many love their efoldi, but some have bad tales. 14m sounds a long way, but its not as far as you think (im an experienced scooter/ power chair user). You HALVE this if you rely on it to get home again without a car. Terrain affects distance, esp uphill, User weight esp if you add shopping. 17kilo (lightest model) is still over 37Llbs, one of lightest I know of, but that isn't light to lift if person not fit.Of course efoldi want to defend their product, company & promote sales. That's right to do, but building sales & improving comany reputation is surely best done by honesty, clarity & direct action to put things right, including choosing suitable dealers/removing those who don't meet efoldi standards. Despite all this, got to give credit to efoldi for replying to each customer & saying sorry for bad experiences; that is huge..just need revise replies to be practical from customer stance as well as company's & I'm aware customer is NOT always right! Gutted tbh as i really wanted this to be my solution. I have a Jazzy, another 'light' power chair, but about 47lbs, so my girl pals in 70s can't lift it. Good but with own negatives. Hope efoldi improve product/company stance & find this comment helpful. Not writing efoldi off...just waiting for progress! Remember this just MY opinion so far & not even a customer! Val.

My eFoldi Lite has transformed my life - I love it - I call it my Mean Machine. I whizz up to a bus stop, fold it up in 5 seconds flat and pull it on board to the amazement of the bus driver. I have never had a trip out without at least one compliment from someone. Disaster struck one day and it stopped working but with the help of my son and brilliant advice from Mel in the eFoldi Technology dept. he fixed it and we now have reserve leads and instructions how to fit them in case it happens again. After sales service is second to none. Highly recommended and worth every penny. I also have a love of well engineered designs and this definitely fits that description.

Opens a new world