After receiving a prompt answer by email, I replied making further questions but also suggesting a call to make the alignment faster and easier. Attendant Patrice called me right away and was very pat... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I needed help with logging into both my admin and user account settings to review my faxes. Megha helped me understand each and every step along the way so I could get back into our account. I am gra... Vis mer
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Absolutely horrible customer service. I have had countless issues with their "autopay" system, including getting invoices for months saying "autopay-do not pay" then getting an email saying my account... Vis mer
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Great customer service. I had to send an email to the Corporate Support team to make a change to the setup of our account. A lot of times when I send an email like this, I get back a generic respons... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Consensus Cloud Solutions, Inc. (NASDAQ: CCSI) is the world’s largest digital fax provider and a trusted global source for the transformation, enhancement and secure exchange of digital information. We leverage our 25-year history of success by providing advanced solutions for regulated industries such as healthcare, finance, insurance, real estate and manufacturing, as well as state and federal government, which result in improved outcomes. Our solutions can be combined with best-in-class managed services for optimal implementations
Kontaktopplysninger
700 South Flower Street, Suite 1500, 90017, Los Angeles, USA
- 13238173202 or 18008102641
- corporatesupport@mail.efax.com
- www.efaxcorporate.com
4,5
Enestående
241 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Elizabeth V provided accurate…
Elizabeth V provided accurate information promptly and was extremely helpful throughout. Thank you for the excellent support.
11. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra eFax Corporate
Thank you so much for taking the time to share such a positive review! We are absolutely thrilled to hear that you had a great experience with us.
It’s always our goal to provide the best possible service, and seeing feedback like yours truly makes our day.
Elizabeth V was fantastic
Elizabeth V was fantastic! She responded to my request in a timely manner, was friendly and professional, and the resolution was perfect.
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra eFax Corporate
Thank you so much for taking the time to leave such a kind review. We are thrilled to hear that Elizabeth provided you with friendly and professional service and that your request was resolved to your satisfaction.
We truly appreciate your feedback and look forward to assisting you again in the future.
Tech Support value
Moe was very helpful and efficient. Even on the weekend. He helped me deal with getting logged back in to our Admin account. Great Value.
18. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra eFax Corporate
Thank you so much for the 5-star review! We are glad to hear that Moe was able to provide helpful and efficient support with your Admin account over the weekend.
We appreciate your feedback and are happy we could help.
Mohd was Great with communication
Mohd was Great with communication, patience and supporting the customer!
22. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFax Corporate
Thanks Lori. We love hearing this! Thank you for highlighting our agent's patience and communication. Providing great customer support is our top priority!
Like other people I have never used…
Like other people I have never used this service but have been charged every month for several years. They never sent any email or notified me in anyway about the charges. They also increased the amount without notice of any kind. I have never used this service and have never had any need for this kind of service. Plus I have never heard of this company. This is nothing but a scam for a service few if any still uses.
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFax Corporate
Thank you for bringing this serious concern to our attention. We understand this is incredibly frustrating and concerning, and we want to assure you we are taking this matter very seriously. In order to address it accordingly it would be helpful to provide further information as requested via the Trustpilot system.
Mohd- was very helpful and solved my…
Mohd- was very helpful and solved my issue
24. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFax Corporate
Jeannine, we are very thankful for your kind words following the assistance from Mohd. It will be an extra motivation for sure. We wish you a lovely day.
Great service!
Elizabeth V was extremely helpful in helping to guide me through the Admin account and User setup. Quick to respond with detailed information. Thanks so much for the help!
24. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFax Corporate
Thank you for this wonderful review Bonnie! We're delighted to hear that Elizabeth was so helpful in guiding you through the account setup. We truly appreciate you highlighting her quick, detailed responses. We'll be sure to pass on your thanks!
I would like to thank you for the fair credit
I would like to thank you for the excellent support I recently received. Your team helped me resolve an issue with over 300+ pages that were charged but not successfully sent, and you promptly applied the appropriate credit.
I truly appreciate the efficiency, professionalism, and customer care demonstrated throughout the process. This kind of service builds confidence and satisfaction in continuing to use eFax.
Thank you again for your outstanding assistance.
11. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFax Corporate
Thanks for the great feedback, Carlos! We are so glad our team could efficiently resolve your issue and provide a prompt credit. We appreciate you recognizing our commitment to customer care, as that kind of service is what we strive for to build your confidence and satisfaction.
I needed help with logging in
I needed help with logging into both my admin and user account settings to review my faxes. Megha helped me understand each and every step along the way so I could get back into our account. I am grateful for her expertise and patience in this matter.
6. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFax Corporate
We appreciate you sharing your experience, Hannah! It’s fantastic to hear that Megha was able to guide you through each step of the login process with her expertise and patience. We're so glad you're back in your account and satisfied with the help you received.
Comprehensive and prompt respose!
I reached out to support via email and received a prompt and comprehensive response with all the info I requested and I was able to make the changes I needed to make. Its rare to get quick and comprehensive responses from support but it happened and YOU DID it!
15. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFax Corporate
What a great review – thank you! We're delighted our email support team provided such a prompt and comprehensive response, giving you all the info you requested. Delivering quick, complete solutions is always our goal, and we appreciate you noticing!
The customer service is excellent
The customer service is excellent! I'm not prone to reviews, and this deserves stand-out praise.
10. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFax Corporate
Wow, thank you so much for this truly exceptional review! We understand you're "not prone to reviews," which makes your "stand-out praise" for our customer service even more meaningful to us.
Providing excellent customer service is a core priority for us, and your feedback is a wonderful affirmation of those efforts.
I appreciate the help from Rod
I appreciate the help from Rod - Efax's
I am satisfied and glad for the help from Rod...
8. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFax Corporate
What a fantastic review – thank you for sharing! We're thrilled to learn that you're satisfied and appreciate the help from Rod.
It's truly rewarding to know that our team members, like Rod, are making a positive impact and providing the support our customers need. We'll definitely make sure Rod sees your kind comments.
Very responsive and dependable
Very responsive and dependable. I would hightly recommend eFax should you require these services.
12. juni 2025
Svar fra eFax Corporate
Thank you so much Marcia for your kind words! We're thrilled to hear that you found our service very responsive and dependable.
Providing reliable and quick support is something we really focus on, so your feedback means a lot to our team.
Working with Megha was an incredibly…
Working with Megha was an incredibly positive experience. She demonstrated exceptional patience at every step of the process, ensuring that all my questions were answered thoroughly. Her knowledge was evident, as she provided insightful guidance and expertly addressed any concerns. Additionally, her commitment to customer service was remarkable; she went above and beyond to ensure my needs were met, making the entire experience smooth and enjoyable.
5. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFax Corporate
Thank you so much Jessi ca for this wonderful feedback! We're absolutely thrilled to hear that working with Megha was such an incredibly positive experience for you.
It's fantastic to know that she demonstrated exceptional patience, answered all your questions thoroughly. We'll be sure to share your kind words with Megha and recognize her for her remarkable customer service. We really appreciate you taking the time to share your experience!
it solved my issues and I am very…
it solved my issues and I am very satisfied with the service.
22. mai 2025
Svar fra eFax Corporate
Thank you for your positive review! We're so pleased to hear that our service solved your issues and that you are very satisfied.
We truly appreciate your feedback!
My most recent was setting up my…
My most recent was setting up my account. Kayla Robnett and Corporate Support were friendly, knowledgeable and always there for me.
3. mars 2025
Svar fra eFax Corporate
Wow, thank you for sharing such positive feedback! We're thrilled to hear that Kayla Robnett and our Corporate Support team made it so easy for you. Thanks again for choosing Efax!
Highly recommended
We have been a customer of Efax for over 10 years, extremely reliable, 99.999% up time and every project has been executed flawlessly.
22. mai 2025
Svar fra eFax Corporate
Thank you so much for your incredibly kind words and for being such a loyal eFax customer for over 10 years! We're thrilled to hear that you've found our service to be extremely reliable with excellent uptime, and that your projects have been executed flawlessly.
Your feedback truly means a lot to our team and reaffirms our commitment to providing top-notch service. We look forward to continuing to support you for many more years to come!
Resourceful
Worked with me until my problem was resolved. Professional and kind and resourceful.
22. mai 2025
Svar fra eFax Corporate
Thanks Douglas for taking the time to leave this nice review following the assistance from Dorcas on eFax Corporate. We really appreciate it and will make sure our agent is aware of it.
Eveldina was prompt in responding to my…
Eveldina was prompt in responding to my issue with clear and precise instructions on how to correct my issue.
13. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFax Corporate
We're delighted to hear that Eveldina provided you with prompt and precise support. Our team takes pride in ensuring our customers receive clear and effective solutions. Thank you for your feedback !!
Great customer service
Great customer service. Explained the issue to me clearly so I can address it.
10. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFax Corporate
Thanks Michelle for this 5 star review and your kind words about the assistance provided. We will pass it to the relevant agent who will be delighted. Have a wonderful day.
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