I requested information regarding spare parts for a De-humidifier on a Saturday and received a reply immediately even though office hours were Mon - Fri. From the response I ordered the parts which ar... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Main unit is excellent. Vent accessories less ideal. Review based on a a few weeks of occasional use on really hot days. The machine looks and feels well made and controls are straightforward and ea... Vis mer
Selskapet har svart
Pre ordered, and arrived few days before stipulated date.Well packed item and the quick guide manual was easy to follow. The QR code link to full manual didn’t include this model so email sent to supp... Vis mer
Selskapet har svart
Very impressed with the help I received placing my Ecoair equinox online order. Very happy the fan was delivered today even though it is Saturday! It has saved me and my guests, as it's like a sauna... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
EcoAir is a leading brand in the UK and European air treatment markets, specialising in desiccant dehumidifiers. Winners of several awards, including four Which?, two Good Housekeeping, and an Indy Best.
Kontaktopplysninger
400 North Circular Road , NW10 0AB, London, Storbritannia
- +44 (0) 20 8459 2458
- support@ecoairgb.com
- www.ecoair.org
4,6
Enestående
422 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Brilliant customer service and after sales
Brilliant service. I emailed through a question and within half an hour had a really helpful, detailed, clear response from Aaron. I am so impressed with the customer service and after sales support! Particularly from Aaron and Josh. Thank you.
16. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra EcoAir
Thank you for sharing your experience. We’re so pleased to hear that Aaron and Josh were able to assist you quickly and thoroughly. Providing helpful support is very important to us, and it’s great to know we’ve made a positive impression. We truly appreciate your kind words and your support of EcoAir.
Small space, huge difference
Very easy to order, I knew when it was going to arrive, and it works absolutely brilliantly! It has made a huge difference to a small space.
12. september 2025
Svar fra EcoAir
Thank you for your kind feedback. We’re delighted to hear that our product has made such a big difference in your space and that the ordering and delivery process went smoothly. We truly appreciate you choosing EcoAir.
Dehumidifier advice
I asked which dehumidifier would best suit my needs; gave a detailed account and got a swift, concise response. Excellent customer service.
9. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra EcoAir
Thank you for your kind feedback! We’re really pleased to hear our team was able to provide you with quick and helpful advice. If you need any further assistance with your dehumidifier or have any other questions, please don’t hesitate to reach out.
delivery
My dehumidifier was delivered ok but I was disappointed when after I had paid for the item I then received a request for £18 to cover delivery. On the website it said delivery, postage and packing free of charge. If there was an extra payment then I feel this should have been on website or at checkout. They did know my address and postcode then. I do live on mainland Britain.
4. september 2025
Svar fra EcoAir
Thank you for your review and for ordering your dehumidifier with us. We’re pleased your delivery arrived safely, but we’re very sorry for the frustration caused by the additional delivery charge.
To explain, our courier classifies your postcode as part of Zone 2, which they label as outside mainland UK. Unfortunately, this incurs a surcharge of £18 that comes directly from them. The option to select this is available at checkout with lis of postcode which have different charge, but we completely understand that it could have been clearer. We’re already working on improving how this information is displayed so it’s more transparent for customers in the future.
We really appreciate your feedback, as it helps us improve both our service and communication. Thank you again for your order and for giving us the chance to clarify.
DC26 promises to match my old DC02
I bought the new DC26, over 11 years after buying our still working DC02. EcoAir doesn’t create much noise on the Internet or social media but neither does the new DC26. The unit does its job perfectly without fuss.
I considered other manufacturers based on online reviews but ultimately decided to stick with a tried and tested British company.
29. august 2025
Svar fra EcoAir
Thank you for your wonderful feedback and for staying with EcoAir over the years! We’re delighted to hear the DC26 is living up to your expectations and continuing the reliability of your DC202. Your trust in us means a lot, and we’re proud to provide products that quietly do their job well.
Excellent customer service
After my unit developed a fault after 10 years use, I was pleased to be able to chat over the options for servicing or replacement with a technical engineer, Aaron, who answered all my questions promptly and knowledgeably! My unit is back working now but I won't hesitate to replace it with an EcoAir at the end of its life.
2. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra EcoAir
Thank you for taking the time to share your experience! We’re so pleased to hear Aaron was able to support you and get your unit back up and running. It’s wonderful to know your EcoAir has served you well for 10 years, and we truly appreciate your trust in choosing us again when the time comes.
It was a gift for my daughter and she…
It was a gift for my daughter and she loves it , perfect for drying her laundry.
29. august 2025
Svar fra EcoAir
Thank you for sharing your feedback! We’re delighted to hear your daughter is enjoying her EcoAir and that it’s helping with her laundry. We truly appreciate your support and hope it continues to serve you well.
Website very easy to use & good…
Website very easy to use & good selection of appliances. Delivery was quicker than expected and arrived on the Sunday morning.
22. august 2025
Svar fra EcoAir
Thank you for your wonderful feedback! We're so pleased to hear you found our website easy to use and that you were happy with the range of appliances available. It’s great to know your order arrived even earlier than expected!
We really appreciate you taking the time to share your experience.
Excellent Dehumidifier and service
I ordered the Dehumidifier unit, which arrived on time and it was nicely packaged. As requested it was placed in my safe place at the rear of the house as we were out at the time of delivery.
The unit works very well altho' I do find the operation instruction and control buttons etc, more difficult to use than the previous model I had.
20. august 2025
Svar fra EcoAir
Thank you so much for your kind feedback! We're delighted to hear that your dehumidifier arrived safely, on time, and was placed exactly where you requested. It's great to know the unit is performing well for you.
We appreciate your comments about the controls and instructions your feedback is very valuable, and we'll be sure to pass this along to our product team so we can continue making improvements. If you’d like, our customer care team would be more than happy to walk you through any features or answer questions about the settings.
We’re so pleased you’re enjoying the benefits of your new unit, and we truly value you as a customer. Thank you again for choosing us!
EcoAir Kinetic 14" Fan - Ultra Low Noise
Easy to order. Came within 3 days ,all correctly packed.
Very impressed with how quiet the actual fan is during the night .
Would highly recommend.
18. august 2025
Svar fra EcoAir
Thank you for taking the time to share your feedback. We’re so pleased to hear your fan arrived quickly and that you’re impressed with its quiet performance, especially at night. Your recommendation means a lot to us, and we hope you continue to enjoy the comfort it provides.
Fantastic customer service
Fantastic customer service. Good communication, fixed and replaced parts for free and even sent photos of issues with instructions on how to care fo the machine in the future
20. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra EcoAir
Thank you for your kind words! We’re delighted to hear that our customer service team was able to assist you quickly and effectively. Providing clear communication and support is very important to us, and it’s great to know the guidance and photos were helpful. We truly appreciate your feedback and are always here if you need further assistance.
Delivery was within time scale and…
Delivery was within time scale and units have been installed and are working well, the display showing RH set point RH actual levels and area temperature are easy to see and gives good feedback as to how the unit is operating.
Only time will tell if there operation as a De-humidifier is as good as the units look.
15. august 2025
Svar fra EcoAir
Thank you for your review and for choosing EcoAir! We’re delighted to hear your delivery arrived on time and that your unit is up and running smoothly. It’s great to know you’re finding the display clear and helpful for monitoring performance. We’re confident your unit will continue to serve you well, but if you have any questions or need support along the way, our customer service team is always here to help.
Impressive service and product
From the customer service to the delivery of the dehumidifier we ordered the co. exceeded our expectations. We were particularly impressed by the tracking and follow up to our delivery: the co. knew that our parcel had been delivered and asked us to let them know if it had failed to arrive. If only all cos. offered this, online buying would be a better experience.
11. august 2025
Svar fra EcoAir
Thank you for your kind review. We’re really pleased to hear you’re happy with both our product and service, and that the delivery tracking and follow-up made things easier for you. Your feedback means a lot to us, and we hope to serve you again soon.
HELLO
HELLO
SO FAR I AM PLEASED WITH THE ECO AIR I PURCHASED DOES IT COME WITH A GUARANTEE?
KIND REGARDS
14. august 2025
Svar fra EcoAir
Thank you for your feedback and we’re delighted to hear you’re pleased with your EcoAir purchase! As you purchased a desiccant dehumidifier, it comes with a 3-year manufacturer’s warranty.
DONT GO HERE
Absolutely dreadful..they told me my dehumidifier needed a service and repair, after they had asked for a video of the problematic machine to be sent to their technician for assessment, I then received a list of what to do and if I failed there will be a charge incurred for each.. Firstly dont miss the courier, , Second..if it is deamed to have no fault..after the same technician who had asked for the video, and suggested a repair, decided it was fault free, I would have to pay for its return. WHY? They said it was faulty..all this within the warranty timescale.
They booked a collection for my dehumidifier. FOUR TIMES!!! Parcel Force did not turn up. Two days sitting in all day, lost income. I asked could I claim my day rate from them, surely these rules work both ways?
The next two occasions I had to use holidays, as I was told if I missed the collection I would have to pay.
If I cancelled the collection, 24 hours before I would be charged.
Now an email tells me I need to get my own courier....I need to pay for that!
I am sure they are not paying Parcel Force the correct rate for a collection, so Parcel Force rejects their requests when a request for a collection is made..they are arranging a collection service but not paying the going rate, doing it on the cheap. Hoping customers will end up paying for their own courier. But 'Oh lucky me' they will not charge me for a service and repair, if I get the machine to them, after their four failed attempts, and me two days income and two days holiday down the Swanee. Why would I be paying for a repair and service? It was their suggestion, again within the warranty time. Honestly Don't Bother! It's dreadful..really dreadful. Costco have better models on offer and their return policy is exceptional..
Check out EcoAir Google reviews - abysmal ...before you buy.
15. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra EcoAir
We’re truly sorry for the frustration caused by the repeated failed Parcelforce collections. We completely understand the disruption this has caused you, and it’s never the experience we want for our customers.
While we book and pay for the collection service, the collections themselves are carried out by Parcelforce and are unfortunately outside of our direct control. We raised cases with them after each missed attempt, but the issue persisted, which is why we suggested arranging your own courier, purely to avoid further delays, not to avoid our responsibilities.
For clarity, you weren't going to be charged for a missed collection as the issue stemmed from our courier rather than you, and our technical team had already confirmed from your video that there was a fault with the unit. This means you were also not at risk of being charged for a “no fault found” diagnosis.
Your unit is still fully covered under warranty, and we will repair it and return it to you at no cost once it reaches our service centre. However, we will contact you from support@ecoairgb.com with your ticket number so we can work with you to get this resolved as quickly as possible.
Good Service.The goods arrived in good time and were…
The goods arrived in good time and were undamaged
5. august 2025
Svar fra EcoAir
Thank you for your review. We’re pleased to hear your order arrived promptly and in perfect condition. We appreciate your support and hope you enjoy your EcoAir product.
Good fast delivery and service
4. august 2025
Svar fra EcoAir
Thank you for your feedback! We’re glad you were happy with our delivery speed and service. We appreciate you choosing EcoAir and hope you enjoy your product.
Great machine
Ordering was easy and my Ecoair DC18 MK2 arrived before predicted, nice looking machine but I couldn’t get it to work on auto only on laundry mode. I’ve never had a dehumidifier before so emailed Ecoair with my problem Aaron came back to me very quickly and explained why this was happening and gave me a couple of things to do, I now understand how it works and it’s great
6. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra EcoAir
Thank you for your kind review. We’re delighted to hear that your DC18 MK2 arrived quickly and that you’re enjoying it. We’re especially pleased Aaron was able to help clarify the Auto mode and get you up and running smoothly. If you ever have any further questions or need advice on getting the best from your machine, our team is always happy to assist. Enjoy your new dehumidifier, and thanks for choosing EcoAir!
Reliable and effective dehumidifier
Just bought my third Ecoair DD3 Simple (previous two were DD322 models) as a replacement for the first one bought well over 5 years ago and which has run continuously without problems. The unit is used in a cellar and has kept it dry with the tank generally needing emptying about every week to 10 days on the 'single drop' 70% humidity setting. A simple and reliable device with which I have been very satisfied.
28. juli 2025
Svar fra EcoAir
Thank you so much for your continued support and for taking the time to leave such a thoughtful review.
We're delighted to hear that your EcoAir DD322 served you reliably for over five years, and that you've chosen the DD3 Simple as its successor. It’s wonderful to know our dehumidifiers have helped keep your cellar dry and comfortable over the years. Reliability and simplicity are at the heart of the DD3 Simple’s design, and it’s great to see those qualities reflected in your experience.
If you ever need any assistance or have questions in the future, please don't hesitate to get in touch. We truly appreciate your loyalty and trust in EcoAir.
This would be my second dehumidifier…
This would be my second dehumidifier from ecoair. It gets on with business quietly and economically but most of all efficiently.
28. juli 2025
Svar fra EcoAir
Thank you for your kind words and for choosing EcoAir again!
We're so pleased to hear that your dehumidifier is performing efficiently, quietly, and economically just as designed. It’s great to know it’s getting the job done for you!
If there’s ever anything we can help with, please don’t hesitate to reach out.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.