I requested information regarding spare parts for a De-humidifier on a Saturday and received a reply immediately even though office hours were Mon - Fri. From the response I ordered the parts which ar... Vis mer
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Se hva andre synes
Main unit is excellent. Vent accessories less ideal. Review based on a a few weeks of occasional use on really hot days. The machine looks and feels well made and controls are straightforward and ea... Vis mer
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Pre ordered, and arrived few days before stipulated date.Well packed item and the quick guide manual was easy to follow. The QR code link to full manual didn’t include this model so email sent to supp... Vis mer
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Very impressed with the help I received placing my Ecoair equinox online order. Very happy the fan was delivered today even though it is Saturday! It has saved me and my guests, as it's like a sauna... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
EcoAir is a leading brand in the UK and European air treatment markets, specialising in desiccant dehumidifiers. Winners of several awards, including four Which?, two Good Housekeeping, and an Indy Best.
Kontaktopplysninger
400 North Circular Road , NW10 0AB, London, Storbritannia
- +44 (0) 20 8459 2458
- support@ecoairgb.com
- www.ecoair.org
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Svar fra EcoAir
Thank you for your positive review! We’re delighted to hear that your EcoAir dehumidifier arrived quickly and without any hassle. It’s great to know the unit is delivering excellent performance for you. We strive to provide fast delivery and high-quality, reliable products, so your feedback is truly appreciated, and if you ever need assistance or have any questions about your EcoAir appliance, our team is always here to help.
Easy to use De-humidifier
Lightweight, easy to use, great for drying clothes on an indoor rail, excellent for bathroom after shower, drying towels and walls.
24. november 2025
Svar fra EcoAir
Thank you for your great feedback! We’re so pleased to hear that your EcoAir dehumidifier has been easy to use and helpful for everyday tasks, especially drying clothes indoors, managing moisture after showers, and keeping towels and bathroom walls dry. If you ever have questions or need any tips on getting the best performance from your EcoAir appliance, we’re always happy to help.
Exactly as described
Having at last decided that a dehumidifier was required for the utility room in our old cottage, internet research pointed to Ecoair. The website was clear and full of information and the model we chose performs perfectly. Whereas there would often be condensation on top of the freezer, just a couple of hours on the economy setting is enough to dry it off.
24. november 2025
Svar fra EcoAir
Thank you for taking the time to share your experience! We’re delighted to hear that your new EcoAir dehumidifier is performing exactly as described and making such a noticeable difference in your cottage’s utility room.
It’s great to know that our website helped you choose the right model and that just a couple of hours on the economy setting is enough to eliminate condensation on your freezer. Creating efficient, reliable moisture control solutions is at the heart of what we do, and we’re thrilled the unit is meeting your expectations. If you ever need support or have any questions about getting the most out of your EcoAir appliance, we’re always here to help.
Ordered, Sipped, Delivered, Quickly.
Ordered, shipped and delivered very quickly, Tracking history of delivery very good by Parcel Force a reliable company.
21. november 2025
Svar fra EcoAir
Thank you for sharing your review and for choosing EcoAir. We’re delighted to hear that your order was processed, shipped, and delivered quickly, and that ParcelForce’s detailed tracking provided a smooth and reliable delivery experience. We appreciate your feedback and are pleased that our fast dispatch and trusted courier service met your expectations. If you need any further support or have questions about your product, our team is always here to help.
DD1 Classic MK6 not good in quiet mode
Ordered a DD1 Classic MK6 for use in a bedroom overnight because on its lowest setting it is one of the quietest available.
Unfortunately in quiet mode it is supposed to keep humidity between 50-60% but this one operates between 57-60%.
That's too high and we still get a lot of condensation.
EcoAir suggested running it on higher setting before bed. This works but just delays the problem as the humidity levels increase within an hour or so of turning quiet mode on with wet windows the result.
Didn't use it straightaway and it's now just over a month since ordered so they won't take it back (and would only have refunded 50% as it is now used).
If you want one for bedroom use I'd advise picking a model e.g. Meaco DDL8 that runs on a low quiet setting but still tries to keep the humidity levels lower than this EcoAir model - or get some earplugs if you are stuck with this one.
19. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra EcoAir
Thank you for sharing your feedback on the DD1 Classic MK6, and we’re sorry to hear that Quiet Mode hasn’t met your expectations.
On Economy (Quiet) Mode, the unit is designed to maintain humidity between 50–60% RH while running at low fan speed, and based on the 57–60% readings you reported, the unit is performing as intended. If you require the humidity to be kept at a lower level to help reduce condensation, the dehumidifier would need to operate in High Mode, which provides a stronger extraction rate, whilst running at a higher fan speed.
Regarding returns, our policy allows 14 days from the date of purchase to notify us that you wish to return the item, followed by another 14 days to send it back. A full refund is issued when the product is returned in its original condition with all packaging, accessories and manuals, while up to a 50% deduction may apply if anything is missing or if handling goes beyond what is necessary to inspect the product. We are always happy to arrange a refund when these conditions are met, and if you need further assistance with settings or room assessment, our support team is here to help.
Reliable and quiet humidifier.
The dehumidifier arrived first thing in the morning the day after I ordered it.
I already have the previous model so I know that it is reliable and quiet. It is compact and attractive and the carrying handle is very useful.
18. november 2025
Svar fra EcoAir
Thank you for your lovely review! We're delighted to hear your dehumidifier arrived promptly and that you’re already familiar with the reliability and quiet performance of our previous model. It’s great to know you find it compact, attractive, and easy to handle
We really appreciate your continued trust in EcoAir. If you ever need any support, our team is always here to help.
A seem less experience as ever with Eco…
A seem less experience as ever with Eco Air. My fourth dehumidifier, all is good.
17. november 2025
Svar fra EcoAir
Thank you for your fantastic review! We're delighted to hear that you’ve had another seamless experience with EcoAir. It means a lot to know this is your fourth dehumidifier with us and that everything continues to meet your expectations. If you ever need assistance or have any questions, our team is always here to help.
Svar fra EcoAir
Thank you for your wonderful review! We're delighted to hear that your EcoAir product is working well and that you received it quickly. We’re committed to providing reliable, high-quality appliances and fast delivery, so it’s great to know we’ve met your expectations. If you ever need support or have any questions, our team is always here to help.
Great Dehumidifier
This seems to be a great dehumidifier. It arrived quickly, and seems very easy to maintain, empty water, etc. It is making a big difference to the area where I dry clothes. I am hoping it stops the mould re-appearing.
24. oktober 2025
Svar fra EcoAir
Thank you for your kind review! We’re delighted to hear that your dehumidifier arrived quickly and is already making a noticeable difference in your laundry area. It’s great to know that you’re finding it easy to use and maintain as well.
We hope it continues to help prevent mould from returning, and if you ever have any questions or need further support, our team is always here to help. Thank you for choosing EcoAir!
Warranty Service - EcoAir DD3 CLASSIC MK3
Bought the EcoAir DD3 CLASSIC MK3 11L/day Desiccant Dehumidifier through Amazon. Works really well on the landing of my 4-bed detached house. Developed an intermittent rattle after 18 months. Sent it for examination with 2 months left on the warranty. Now have it back after a thorough clean, a new part fitted, and it's working silently again. Whole experience with EcoAir was excellent.
20. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra EcoAir
Thank you for taking the time to share your experience with the EcoAir DD3 Classic MK3. We’re delighted to hear that the dehumidifier has been performing so well in your home, and we’re especially pleased that our warranty service was able to resolve the intermittent rattle for you.
It’s great to know the unit is now running silently again after the inspection, cleaning, and part replacement. Your feedback means a great deal to us, and we’re pleased that you found the entire process smooth and efficient.
If you ever need further assistance or have any questions in the future, our team is always here to help. Thank you again for choosing EcoAir!
Great piece of kit the Piccola
I have found that the bathroom and other rooms in the bungalow are free from condensation since using the Dehumidifier and seems to also keep area's warmer since the weather as got colder.
11. november 2025
Svar fra EcoAir
Thank you for your wonderful review! We’re delighted to hear that your Piccola Dehumidifier is making such a positive difference in your bungalow. It’s great to know that it has helped eliminate condensation in your bathroom and other rooms, and even made the home feel warmer during the colder weather. We really appreciate you sharing your experience & f you ever need help or have any questions, we’re always here for you!
Trustworthy company
Second dehumidifier I’ve bought from the brand. I bought the first on Amazon, it broke, I sent it back to ecoair, and they fixed it. So I bought my second one direct from them. They are easy to communicate with and have a good warranty.
11. november 2025
Svar fra EcoAir
Thank you for your great review! We’re delighted to hear that you’ve chosen EcoAir again and that your previous repair experience was smooth and reliable. It’s wonderful to know our communication and warranty support have given you confidence in our brand. We truly appreciate your trust and continued support!
Great EcoAir dehumidifier
We love the dehumidifier, and the filter we change every year. Your dispatch was fast and efficient
10. november 2025
Svar fra EcoAir
Thank you so much for your wonderful review! We’re really glad to hear that you’re enjoying your EcoAir dehumidifier, that the yearly filter changes are keeping everything running smoothly, and that our dispatch service was fast and efficient. We truly appreciate your support and thank you for choosing EcoAir!
Super prompt customer service from Josh…
Super prompt customer service from Josh in responding to a request for a manual which I had mislaid, many thanks
11. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra EcoAir
Thank you for your kind feedback! We’re delighted to hear that Josh was able to help you quickly with your manual. We’ll be sure to pass along your appreciation to him.
If you ever need further assistance, please don’t hesitate to reach out. We’re always happy to help.
Basic machine is good
Basic machine is good, telephone staff were very helpful but set up for continuous drainage is a complete mess - the supplied hose is too short to be of use, too stiff to flex and comes off the spigot if you have to move the dehumidifier even slightly. Simple thing to get right and so botched.
6. november 2025
Svar fra EcoAir
Thanks for your feedback! We’re glad to hear the dehumidifier works well and that our team was helpful. Sorry to hear about the issue with the drainage hose & we understand how frustrating that can be.
We do offer longer and more flexible hose options to make continuous drainage easier. If you’d like help finding the right one, please contact our support team and we’ll be happy to assist.
This is our 2nd dehumidifier
This is our 2nd dehumidifier from you thus new one works even better
5. november 2025
Svar fra EcoAir
Thank you for your lovely feedback! We’re delighted to hear this is your second dehumidifier from us and that the new one is working even better. We really appreciate your continued trust and support. Thank you for choosing EcoAir!
Great price, perfect condition, very effective product
The dehumidifier was at a great low price due to being refurbished - as new. It was dispatched rapidly, delivered very promptly, and was in perfect condition when we unboxed it. It works perfectly. Overall we're really pleased with the service from EcoAir, we've already got another of their products and we would definitely buy directly from them again on future.
23. oktober 2025
Svar fra EcoAir
Thank you for your kind review! We’re delighted to hear your refurbished dehumidifier arrived quickly, in perfect condition, and is working perfectly. We take great care to ensure all our refurbished units meet the same high standards as new ones, and it’s great to know you’re happy with both the product and our service. Thanks again for choosing EcoAir. We really appreciate your support!
Prompt and courteous service
The item arrived with a damaged clip. The firm replaced it immediately. Well done to Walter for his rapid and courteous response, greatly appreciated.
4. november 2025
Svar fra EcoAir
Thank you for your review! We’re sorry your item arrived with a damaged clip, but we’re really glad Walter was able to sort it out quickly for you. We always aim to provide fast, friendly support and appreciate your kind words.
Thanks for choosing EcoAir!
Very good technical help
Very good technical help, friendly and effective.
Delivery was good and arrived 2 days ahead of time.
DD1 simple Mk3 works well in a boat with it's manual humidity control and has a larger range of adjustment.
The Desiccant dehumidifier seems to work very well.
(Costs more to run if it's running continually)
4. november 2025
Svar fra EcoAir
Thank you for your kind feedback! We’re really glad to hear your DD1 Simple MK3 arrived early and is working well on your boat. It’s great to know our technical team could help and that you’re happy with the performance of your EcoAir dehumidifier.
Thanks for choosing EcoAir & helping you stay dry and comfortable wherever you are!
Straight forward and efficient process…
Straight forward and efficient process for repairing my de-humidifier
8. oktober 2025
Svar fra EcoAir
Thank you for your kind feedback! We're glad to hear that you found the repair process straightforward and efficient. We always aim to make things as smooth as possible for our customers. If you need any further assistance, please don’t hesitate to reach out.
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