Eclipse Kitchens & Bedrooms Anmeldelser 75

I purchased a £ 10k kitchen in high gloss grey from Eclispe in 2020 which was then fitted by their approved fitters. Two years after fitting one of the bin drawer fronts cracked on the RH corner, the paint finish opening up. We claimed on Eclipse warranty only to be told we had dropped something on it and had caused the damage ourselves. This is simply not true. We decided to drop this warranty claim but now four years later the same door has the identical damage on the LH corner. In addition, the dishwasher door has started to swell along the leading edge where obviously vapour has got in the joint under the paint work. On this same door the infills are also swelling along with the kick boards under the dish washer. Having taken a further look at these kick boards it seems they have been cut and trimmed down, the underlying wood which is MDF has then been left exposed to moisture.

Eclispe have just confirmed all this damage is our fault, not accepting any claim under warranty at all. To say we are very disappointed in Eclipse is an under statement. I wonder if they get repeat business when they treat customers so poorly and infer that the fault of their supplied kitchen is through something we have done wrong !

My advice therefore is not to purchase a kitchen from this company as they plainly have no intention to honour the warranty that they were so keen to advise was a safe guard when we purchased this kitchen.

Dear Leanne,
Thanks for your further input. We are indeed in receipt of your comments by e mail which we are 100% in total disagreement with. Yopu have simply pre-decided not to honour any warranty with your cupborad doors and infills and fitters work manship and to reply on this review site that we have misued the doors.

How can it be possible to mis use the door infils and kick boards that your fitters fitted ?
Why did they not seal the cut edges that are now exposed to moisture ?
Why did they not fit a vapour barrier to the dish washer door ?
Why have you not in your reply below stated all the reasons in your full formal reply to my warranty claim ? In your reply you state our mis use is opening the dishwasher door ? Really ? Apart from this dishwasher door opens automatically how else do you expect us to empty a dish washer ?
In your formal reply you have stated kettle vapour can also damage your kitchen doors ? We have not even made a claim for any door due to kettle vapour.
The dish washer door is therefore not fit for purpose.
You finally then state if we give Eclipse another 9 k you will supply us doors FOC but we have to pay for the fitting ?
Eclipse kitchens have no intention to support the customer with after care only to lay blame for so called misuse.
Appalling support and I will be voicing my dissatisfaction on other social media sites.
Your order reference is PS4816 dated 10th February 2020 which I am including because it seems you have requested this from trust pilot in an effort to have my review removed.

From the design team to completion of our kitchen, Eclipse were fantastic. Everyone involved was professional and friendly. Our new kitchen is absolutely FABULOUS, and we love it.

Great service from Eclipse start to finish, Jay planned the office and bedroom to meet what I wanted and not what was easiest and we managed to tweek the plans to meet my budget. They are not the cheapest on the market but I believe you get what you pay for and having used them before for our main bedroom I knew the product quality was worth it. The fitters were brilliant and Chris kept me updated everyday, they cracked on from the minute they arrived until leaving and they left the rooms clean and tidy each evening. I would have no hesitation in using them again.

Sales Process - Sales guy wasnt to pushy. Not the cheapest quote we had (middle to higher price) but nice showroom with good examples of work made me feel confident we had chosen the correct supplier.

Installation - The installation of a simple L shaped wardrobe dressing table and bed side draws should of taken 2 days. It was eventually signed off 15 days later. Missing and damged wardrobe doors, incorrectly alligned wardrobe doors, half of the units siloconed half not, damage to the freshly decorated room. left full of saw dust not cleaned down after installation messy engineer leaving tools around the house where my 9 and 4 year old where playing.

Snagging - To be fair eclipse sent a different engineer who put things right and we are happy with the end result. We just found it very painful getting there.

Excellent service from Eclipse. This the 2nd time we have had worked carried out by them, and we highly recommend them.
We had a bedroom wardrobe fitted a few years ago and have recently had some doors replaced in both spare bedrooms.
The fitters are very professional. Would definitely use them again

Very professional and helpful we had new doors and worktop, plus sink and taps veryyhappy with it.

We then asked them to do the splashbacks perfect finish.

Would highly recommend this company

Love my new kitchen and flooring.
Eclipse provided a great service from beginning to end.
Thanks to Phil and Tom for sorting the plans.
The fitter Chris, his sons and Dad did a fantastic job. Always happy to answer questions and they cleaned up at the end of every day.
Plasterer, Electrician and floor fitter all did a great job.
Debbie coordinated all the work with a skill that needs to be admired. She made what could have been a stressful time, into a seamless process.
I would highly recommend Eclipse to my friends.

From start to finish 5 star service. The sales manager explained my options and price once agreed the surveyor came to make sure new units would fit into existing space then on the day the lovely fitter fitted and cleaned up after himself all lovely. My only complaint is that the new fridge and freezer do not offer the flexibility of my old units. The fridge has fixed shelves which do not fit standard packaging on the door shelves are also fixed so will not take standard bottles, the freezer although it has see through baskets the back of the basket is curved so you cant fit as much in the freezer as before - so sorry Eclipse I am disappointed in the actual units supplied but I will just have to put up with that

Good 👍 job all round
They delivered what they promised
And the Fitter Ian was first class

Great quality kitchen,
I used eclipse as they came recommended, eclipse was not the cheapest we decided to go with them as they came recommended.
Issues with the subcontractors mainly the plasterer, after complaining to the office to be told when you hand over the work you should expect a building site, sorry this is my home and they should respect it.
Eclipse don’t listen to their customers you struggle to get a word in, I found I had to put my issues in a email to ensure they listened. I also experienced depending who you speak to they all tell you different.
The only person kept me sane going through the installation was Nathan the fitter, he goes above and beyond to ensure customer satisfaction, I would definitely recommend Nathan. If I was to buy another kitchen I would purchase from eclipse, I wouldn’t let them manage the project.

Just had a kitchen of 20 years ripped out and a fabulous new one put in . The design colours and matching tiles have been great .
From the installer plasters Electrican and plumbers they have been a joy to have in my home . Very respectful, even tidy up and we're very helpful .
We did have a slight issue with our water as I wanted a fancy tap and the pressure in the house was awful but it was sorted out my Debbie in customer services which I was grateful too.
It did take a little longer than expected but was worth the wait . I would recommended anyone to go the show room sit and talk to the sales people ask their advice and you will not go far wrong .

Fantastic service from Eclipse! Very happy with my new kitchen! My old 60’s kitchen was completely removed including flooring, wall tiles and ceilings and replaced with a lovely new modern kitchen. The whole process was run like a military operation! Was completed in two weeks! Amazing planning. Everyone involved were hard working and efficient. All lovely people to deal with who made the experience stress free. A big thank you to everyone involved. Highly recommend Eclipse!!

Excellent customer service from everyone involved.
The quality is great and the standard of fitting is first class.
Thank you very much

Great experience with Eclipse kitchens, thank you especially to Phil who planned our kitchen, and Chris who fitted it. Our project was a remodelling from scratch, and Eclipse were flexible from the start and kept in contact throughout the months of planning. Very impressed with the standard of fitting, we're really pleased with the end result.

I have used this company twice recently and on both occasions the service has been outstanding.From the punctuality of the designer team and helpful ideas put forward by Philip Salisbury to the fitting of the wardrobes and kitchen everything was carried out efficiently and quickly. I was delighted with their work and would recommend them to anyone.

I wanted a wardrobe that was suitable for a wheelchair user, Eclipse listened to my needs and gave helpful suggestions. The fitter worked hard to ensure the job was completed in one day, and the carpet fitter returned that evening so that the room was usable. I am really pleased with the result, as it is so much easier to get to everything from my chair.

The whole process from design to fitting was very professional and the quality of the product met our high expectations. The designer considered all our personal requirements and met all our storage needs. The fitter was pleasant and efficient and we were very happy with the quality of his work.

100% happy with the work carried out . From the office staff to the fitter . All very professional and polite. I would 100% recommend Eclipse .

Eclipse were very professional throughout the whole process, from design to fitting. It was a pleasure from start to finish.
I would recommend them as excellent to everyone

This is the third time I’ve used eclipse 2 bedrooms and now a new kitchen.
From the start to finish eclipse have been amazing even with the problems we have had from fixing damp and sorting plumbing out .
Me and my partner would like to thank all the team here , the fitters were amazing to .
A special thanks to Debbie , Leanne lan and Tom the surveyor .
We would definitely recommend eclipse to anyone I know.