Ebay Anmeldelser 166

I wouldn’t buy from eBay unless really pushed to. They use EVRi as their courier in the UK and EVRi are terrible, by design. They leave packages on the ground by flooding drains and in the rain. They don’t bother knocking. Oh, and these examples are if you are lucky. Generally, they don’t show up at all or, in two instances, send the wrong items. On more occasions than I can count they say ‘attempted delivery’ and provide a photo of a black screen as “evidence” they tried. Goes without saying, it’s just a blatant lie and their management do nothing about the couriers who do this. I have heard it said that they don’t have enough drivers and they take too many obligations on (which is profit over service). So, if it all goes wrong, then what? Well, you’re losing your money because they also have virtually non-existent customer services and eBay seem utterly unfazed about the predictably poor level of service. After all, they did actively choose to contract this 1* firm.

I guess EVRi aren’t the only company willing to shaft their customers.

I sold one item on eBay ever.
Because the tracking wasn't updated outside Ireland, I lost the item, with no way of proving it was sent.
To add insult to injury, eBay charged me almost 50 euro for a refund to the buyer for the postage costs, even though I only charged them 25 euro!
(The irony being that even though I charged them 25 euro, I paid 45) so I lost not only the item I sold, but 95 euro as well!
eBay have gone down the toilet in recent years, not only for sellers, but for purchases too.
The taxes keep conveniently not getting added when you purchase so you think you're getting a bargain, only to have customs send you large bills now with an added 7.50 "admin fee" no matter how small the customs / tax amount is.
Finally, the delivery inside Ireland has gotten very bad with zero oversight. DPD are worse than incompetent and if you complain, they send a generic apology, which is often more infuriating than their ineptitude in the first place!

Have been on ebay for 20 years with only good reviews. I just got a message saying my account had been suspended for violating their terms and conditions. I rang them to see what had happened and just got a very un helpful Customer service rep who said their by account had been flagged but wouldn't give me any details of what happened. Crazy after 20 years they are literally trying to loose customers. No wonder their share price is in free fall. Fine ill buy and sell my stuff on amazon.

As an eBay seller we have found eBay's customer service to be very unprofessional. Very often we get stuck in a loop where the issue can not be resolved. The agents that can provide customer service are often poorly trained without authority and the issue does not6 get resolved or more complicated.

Hidden fees being applied on products and only coming to light on the very last page of check out are taking addional costs from consumers under false pretences. I looked at an item £178, on check out i was nearly stung for US $343. So beware and how the consumer watch dog has catch this yet is beyond me. Im closing my ebay account.

Ebay's performance has reached an all-time low, plummeting to a depth that is more disappointing than ever before. The standards have dropped significantly, leading to a decline that is both alarming and unprecedented.
The fact that there are 0 views on ads placed by sellers several months ago is a clear indication that Ebay has shifted away from its core focus of being a platform for selling. It's more like a money laundering machine.

An order I made was cancelled and the money should have been refunded over a week ago. After speaking with the customer service, they said that eBay has no responsibility while from two different sellers I was informed that it's eBay that has to authorise the payment. Never had issues with PayPal for other refunds. And it doesn't seem that they care. Never again business with them

I’d give no star for customer service. My son bought an item which he did not receive. An email was sent to eBay within 30dayw asking where his item was but got no reply. We sent in a report but was “outside” their 30 days money back guarantee so they won’t issue a refund. We’ve sent numerous messages to them to which we get the same reply as though the customer services representatives don’t read prior messages. We have an email from when we ordered from them them saying that they’ll let us know when the item was dispatched. We didn’t receive any dispatch email so you’d have to wonder why they would release the funds to the seller when they have to have known the item wasn’t sent.

VeryPoor customer care

Ordered Kreain joint gel from JOSYCES on ebay and after several emails and even more excuses i never received my Kreain, also contacted the company and they said they would resend the items but never did, so no help from either.
BEST ADVICE KEEP WELL CLEAR OF EBAY and JOSYCES.

Unbelievably poor customer service.

I have been an eBay customer for years and tonight I went onto eBay to sell a necklace and this would be the first time selling an item. They emailed me and said they permanently suspended my account. This is for no reason at all. I requested a call back and omg, this was the most rudest, unfriendliest and unhelpful person I have ever come across. She took my details and then said your account has been permanently blocked and she said I was a threat to their community. How am I threat when all I was wanting to do is a list a necklace to sell. She told me I am threat and then hung up. She spoke to me as if I was a criminal or something. I’m sorry but if you are going to permanently block a persons account then have the decency to at least tell your long term customer why. The way you speak your customers is disgusting and the way she made me feel accusing me of being something I’m not. I was very polite and friendly with her and she treated me like I was some shite on her shoe. I’m shocked 😳 looking through the other reviews I noticed nobody from EBay replies to any of the reviews. Just shows they really don’t give a hoot about any of their customers.

I’ve been a loyal eBay customer for many years and have never had reason to complain—until now. I have always received good service in the past and have purchased quite a number of items through your platform.

However, I am extremely disappointed with a recent experience.

I ordered two watches from the same seller, which were intended as keepsakes in memory of two deceased relatives. Unfortunately, these items never arrived.

The seller chose to use Fastway Couriers (also known as "Aramex"), a delivery service that is widely regarded as unreliable in Ireland. They are known for having no customer service, no working landline, and no way to track parcels effectively. I have tried contacting them multiple times with no success.

It has now been over four weeks, and despite repeated requests, I have not received a refund, nor the items.

I am writing to ask once again:

Please issue a full refund immediately.

If the watches can be located, they should be delivered via An Post or another reliable courier.

Otherwise, your Money Back Guarantee should apply without delay.

Right now, it feels like I am only being given lip service with no resolution. If the Money Back Guarantee is genuine, then please demonstrate it by resolving this issue.

Thank you in advance, and I hope this can be resolved promptly and professionally.

Sincerely,
Chris Kane

I cant believe this is not closed yet!
I sold item for 365eur, they robbing scammers ebay charged their fees and my total i get 290eur plus i need to make a shipping international around 35eur.
I cant believe humanity gone completely. Wow.
DO NOT use ebay at all if you dont want to be scammed sneaky way.

It is good but sometimes bad depending on the seller

I'd give zero stars if I could. After being scammed I received no refund. The customer care is atrocious. I'll never order from them again. Stay away.

Ordered perfume several months ago,was informed the order was lost and I'd be refunded,that was also months ago,I tried contacting the seller to no avail.Will never order from eBay again,I just wouldn't take the chance.

I have used eBay for years, and I bought a laptop and it broke on arrival. The screen was flickering every now and then. Ebay gave me a full refund and let me keep the computer. Now, bear in mind I have done business with eBay for 20 years and bought several laptops, and this was the first time I had an issue. Top company.

Just after making 2 purchases, they locked me out of my account. I tried to login again but I have an outdated phone number and they refused to update it, even though I provided them ALL the information they asked for AND security code to verify my identity. The only solution they gave me was to make a new account and if I needed any help with my purchase, I would have to call them again.

I ordered an iPhone for €1115 for my daughters 16th birthday present. It showed delivered so I contacted the seller to say that its showing delivered but i never received it, but no joy. I then contacted eBay.ie who said we'll look at your case and get back to you in three days. After 3 days I got a reply saying item is showing as delivered so case is closed. I tried to contact them again but was told case is closed. Next stop is the credit union for me as I will have to borrow money to buy my daughter a new phone (not from eBay) as I would hate to disappoint her.