EMR Anmeldelser 

No information about a cancellation of part of our journey from Belper to Newark-on-Trent. We caught the 14.05pm but if we didask we would still be sitting on the train as the Newark was cance.

Shabby first class carriages,no water to wash hands in toilet or flush the toilet,WiFi didn't work properly,poor breakfast options,no hot bacon or sausage rolls as advertised,very poor and definitely not first class!

Late for work again, due to another fault on the train.

⭐⭐⭐⭐⭐
Fantastic service from the EMR team at Nottingham Station. A special thank you to John Fleming, Customer Service Assistant, and Will, Passenger Assistant, for taking such wonderful care of my disabled, partially blind mum before our journey to London St Pancras.
They were kind, patient and attentive, making sure my mum had all the assistance she needed. Their care and respect made the experience so much easier and reassuring for both of us.
They also contacted the team in London to arrange assistance for our arrival, giving us peace of mind before we even left Nottingham.
John and Will are a real credit to EMR and Nottingham Station. They deserve recognition for their outstanding service and the kindness they showed my mum. Thank you both, a very well deserved five stars.

Travelling with My other half from Loughborough and needing additional help Chloe and Paul were absolute God sends.

Every question answered to perfection and exercised so much flexibility to help us.

I used to enjoy taking the emr services as they were nice and quick however recently I have despised nothing more that the emr trains that are ALWAYS delayed or constant last minute cancellations .
The seating is also so awkward and uncomfortable, Thameslink is much better with better seats and trains always on time.

Travelled from Kettering to Manchester at the weekend (26th September). The train to Nottingham was so overcrowded that we couldn't even get on it and had to wait for the next one. No queueing or help, just a free-for-all. We arrived an hour later than planned and missed our connection. Why are you running 3-4 carriage trains when there are so many passengers? Also very difficult to get any compensation. Do yourself a favour and take the car instead.

Ian from passenger assist at Derby station was brilliant. My train had been cancelled so i was in a fluster and stressing out and he kept checking how i was, brought a bottle of water to me then made sure i got on my reschedulded train (via passenger assust app) upto York so i could get my train home to Dundee

Had a wondeful expirence on the 2:45pm train from Sheffield to London St Pancras on the 8th of September where I'd accidently bought a ticket for the following week. All the staff were so understandig, compassionate and really helped me out, especially Sophie.

Terrible service there were three of us we were 2 minutes before departure but not allowed to board the train it is 9:48 we were there at 9:43 but were not allowed so we had to wait half hour it had already been a long day but thanks to emr shit service it got even longer.

Overcrowded manky crappy trains, a mess at St. Pancras when queueing, the new trains aren't finished passengers seemingly doing R&D.
One of the worst rail companies. Living in Nottingham we prefer going via Grantham on the East Coast main line. EMR is grim.

Not just the delays bit the plain cancelling of trains last minute

From the moment our EMR train arrived perfectly on time into Grimsby Town, and your conductor very considerately provided much onboarding assistance today to my aged mother, to the many remarkable EMR staff helping those of us needing assistance getting on and off the trains at Lincoln, and on our return, again always on time, we have nothing but praise. Super job, EMR.

Then, on our return leg to Grimsby Town, Michelle gave remarkable customer service, well beyond her job. We could see that her impressive background as an air hostess came in very handy. Thank you so, so much, Michelle.

Whenever we can, we will gladly travel with EMR. Incidentally, booking via agency SplitMyFare was so simple.

11/10, guys!

---- Minus Please fix you pricing algo. What a disgusting price from Leicester To London 1 Hour 13 Minutes Jurney cost 150 and more. I Possible reach any europen destination with that cost. Unfortunetley EMR using their monopoly. Train shoud be cheepar and effortable. Then Bus and Car. I always see train is almost empty and why they charge like crezy.

One member of staff at Derby station went above and beyond’ when he learnt that I’d recently had a hop operation.

Excellent customer service

Thanks

Absolutely disgusted with EMR with their awful system of delay repay plus with them being unable to find you seat or booked seat with having a low mobility or hidden disability. I am not happy

Who you employ for the lincoln train station at night, like the people who work the gates need a raise and a months paid holiday. Because the general kindness of them restores my hope in humanity. I strive to one day be as helpful as your workers there. If you ever read this and you work the gates, I appreciate what you do and you are so amazing.

What others said. I'm just here to help their rating. It's bad when you consider yourself very lucky if they bother to actually run their trains.

Lucky to get a 1 star, overcrowded coaches meaning people miss there trains and not refunded like they legally supposed to, absolute shower of 💩

Another less than one star here - £232 per month for what should be a short single stop journey, rarely on a weekend, wouldn't risk it, so many delays and cancellations, left with no service or replacement bus once during high heat for over three hours, and the hoops to jump through for compensation for people who do work for a living and have already been sucked dry of time and energy by them clearly is not fit for purpose (copy that phrase to your clipboard), as well as overpriced refreshments which should be complimentary after all the above, and lack of air-con in high heat, no supervision stopping people from blocking untaken seats, and in the 21st Century (yes it is) never an acceptably reliable and free (at source that is) wi fi facility, but as they say, la plus ca change, and nothing gets rewarded like failure, drops mic....