Dŵr Cymru Welsh Water Anmeldelser 

Came on here not as a customer but as a family member helping a retired family member with what seemed ridiculously high bills. When I saw the 2 star average it said everything - give a monopoly and watch the tendency towards exploitation unless there are good people in the org to constrain. My pensioner relative charged near 1k pa as a single person in small house. Immediately asked for water meter but given cost was so out of line with neighbours in similar households wrote to request some recompense for what looked like exploitative pricing. Reply said can’t discuss comparative prices (due to data protection), then bill is “fair” based on rateable value, then seemed to blame the pensioner for not keeping up with their social media campaigns on water meters? Finally they then undermined their argument's to say with a meter expect bills to halve! Which was exactly the point of writing. No recompense offered. They know they have overcharged for years, they know they have profited from a vulnerable person’s ability/awareness to request a meter. They have a monopoly and so they don’t care. How do they sleep at night?

Today 31st March we had an emergency issue with downstairs plumbing. Amazingly polite and rapid response over the phone by welsh water. Within 2hrs an engineer was at the door couldn’t have been more helpful Lee was so friendly and efficient and fixed the issue. My father who is 86 would find it difficult to go upstairs he sleeps downstairs and we were very worry for him. Thank you for this amazing service.

126% increase on my bill. Im a single working parent if all bills went up 126% then basically people cant even afford to be alive... how delightful. The CEO of welsh water needs to seriously do some self reflection or maybe he has decided that no one but himself matters ( which i presume is the case)...no one needs a 6 figure sum bonus unless they are actually a 4 letter word beginning with C and ending in t . I may not have a lot but i would rather be a decent person than aforementioned four letter word person "not for profit"... time you changed your slogan guys your just opening yourself up for people taking the P..... so much misery already in the world it seems its the norm for all these big power and money hungry companies....... once upon a time people cared about each other

Welsh water is terrible, it's safe to say they are fraudulent and would manufacture fake bills and ask their customers to pay, when I first got my first water bill it was £126 pounds for 6 months water usage for a single person, I found that outrageous but I was told that it was the correct amount based on my usage, I went on to call them to arrange a direct debit for me to pay off the said sum monthly on a 6 months plan, guess what this people did they set up a £35 pounds monthly direct debit for 6 months, when I did the calculations I was supposed to pay £21 monthly not £35. I call them am the lady who pick told me that yes what ever I overpay will be deducted from my next bill. Like who does that. I asked her how she already knows what my next bill will be and she shamelessly said based off of predictions from my current bill. I had to pay the whole £126 at once because I didn't want to dill with their fraudulent practice. Fast forward to today, I called Welsh water to tell them I have moved and would like to close my account and pay for my usage from January to 29th March, in a space for 10 second the service representative that picked told me that my usage was £89. Like for 2 and half months ago single household would pay £89 for water? I firmly rejected that bill and he kept impressing it on me that that was my usage but I didn't agree, he became very unprofessional and petty and started going back and forth like a Karen, I rebuked him immediately and told him I don't have time for his pettiness this morning but all I want is my actual bill, when he saw I won't back down he then told me that If I want an accurate bill I should ask my landlord for my meter readings. This unprofessional fellow was trying to threaten me by telling me that if I don't pay the falsified £89 pounds I they would report me and my credit score would be impacted. BIG SHAME ON WELSH WATER!

If I could give no stars I would this delightful company has taken it upon themselves to say I’m solely responsible for a debt that was in joint names but when my marriage broke down to to financial abuse my ex entered into an IVA and this company seems to think it me that’s solely responsible. No compassion what so ever.

Just got my bill. 90% of it is their “service charge”..a total ripoff. What’s the point of saving water when it’s overshadowed by this charge? They’ll be clawing back the money they had to pay out last year in a fine this year too and paying themselves massive salaries and bonuses.

Can’t give no stars, the worse company in existence. 45 mins to get an answer on phone, still waiting 25 days after requesting a paper bill, nothing arrived yet. Excuse after excuse, put complaint in , was rung told would receive bill, still not had one, increased water rates massively , and CEO get £892000 a year for doing nothing, it’s an absolute disgrace . Not for profit what a farce , afraid to drink water after lister performance

Welsh water have increased their rates by a whopping 27% for 2025. Given their ceo has been paid an £800,000 salary. It’s quite unethical for a so called none profit organisation.

Tried to get help from them as my son has eczema and uses a lot of water on their website while applying it says take a picture of the creams etc so I did they write back saying they want a letter off my dr saying he has eczema £100 later for a letter off the dr absolutely stupid

THIEVING FAT CATS! I am a single woman in my 20s, barely managing to feed myself with the cost of living. I am a full time accountant but still earn nowhere near enough to meet the increase in bills... YET MR PETER PERRY takes home a lovely £792,000 (2023). As a "not-for-profit" this is DIGUSTING. EN MASSE REVOLT NEEDED! They can't even unblock a drain (not even situated on my property!) without an extortionate fee. They dramatically hike up my monthly bills, despite being UNBELIEVABLY frugal with my water use. Perhaps Mr Perry could reach into those deep pockets and cover the cost for those of us genuinely crippled by rising costs. Bring out the water butts, I'd rather find my own water than fund such criminality.

When will Compensation be Paid? Has everyone received compensation for the recent
lack of water in the North Wales area?
We understood if you paid by Direct Debit they would reduce our bill accordingly?
Can someone contact us? Thankyou

I have just returned from a few months in Europe where the water is pleasant to drink. Why is the water in Wales so full of an unpleasant taste and smell. I see from one report that the CEO is having a bonus of £300.000 on top of his high wages. Why. They dump so much sewage into the sea and collect a bonus for doing it. MADNESS.

How can this company justify the increase in monthly bill for 2025/26?
It is criminal, daylight robbery.i am a single person living alone in a small bungalow who is out at work most of the time.
I think the people of Wales need to rise up and complain on mass as the fat cat executives of this company are raking it in.we have no other choice of what company to use.where are the welsh assembly in holding them to account???

Raised a job for a blocked sewer. Communication was good always kept informed what was going on. Resolved the problem as quick as possible.
Job No. 96774472

Everything goes up yearly and it is what is but by how much welsh water has just increased their bills is criminal!! Last year I paid £564.88 and this year I’m paying £969.57 it’s actually disgusting how they thing this type of increase is warranted and okay?? I’ve never known a company to up a bill like this I’m honestly speechless.

Welsh water won’t respond to this, but here it is, they have just raised my bill by £240 a year, for what kind of service???
Oh, and there CEO salary £332000 and a bonus of in excess of £300000, no wonder he’s smiling on there website, you should be ashamed of yourself.

I notice that Welsh Water don't respond to comments so this is for customers to read.
I rang Welsh Water yesterday to change my direct debit details and although l am in credit by £100+ they increased my monthly charge by around 250% for 2025-2026 even though the household use will stay the same. I did argue that it was unreasonable but it fell on deaf ears. I assume that the increase is to pay for their industry fines, their shareholders and their board directors.

I see a another bunch of crooks using the cost of living as an excuse to hike prices knowing in Wales nobody has choice of what water company to use. We are paying for greedy CEO's who have given themselves a pay rise for a poor service which has seen problems with leaks, pollution in the water and a large amount of people across the country left with out water but apparently the average Joe has to pick up the cost once again. There needs to be an overhaul of the utility companies in this country the are rising the population of every last penny they have and making maximum profit but not even doing the job correctly.

I suffered 5days without water. Welsh Water didn't just keep the compensation but had the wrong amount and stayed quiet about it all until asked questions and so many still without compensation as promised, due to this hungry company taking it all and showering their boss with it.

This profit driven company needs investigating in similar manner to the post office scandal, as they do not live upto 'Non-for profit' and time again they keep proving they are for profit.

An Unjustifiable and Unethical Decision

I am absolutely appalled by the way this company has handled my credit file. Without any valid reason, they decided to decrease my credit score for six years, significantly impacting my financial stability and future opportunities. This decision was made with zero transparency, no clear justification, and no opportunity for dispute or rectification.

Despite my attempts to contact customer service for an explanation, I was met with vague responses, unhelpful representatives, and an unwillingness to reconsider their unfair decision. Their lack of accountability and poor communication reflect a deeply flawed and unethical system that punishes responsible customers without reason.

If you value financial fairness and responsible credit reporting, I strongly advise against trusting this company. Their reckless decision-making could damage your financial standing for years to come, just as they have done to me. Absolutely disgraceful.