DutchDog
Less than 4 years ago I bought a dog trailer (DutchDog Doggyride Noval). It has been used a total of approximately 30 times and never in the wet. My dog weighs 15 kg. Over this period of time the trailer has rusted and corroded in many places including all fixings. The towing bar has corroded and become compromised. The trailer was amongst the most expensive available but I believed I was getting a solid, good quality product that would have good product & customer support. I also believed (as per their website) that I was getting a lifetime warranty. Since contacting the store from which I purchased the trailer (HollandBikeShop)and DutchDog direct I'm being told that the excessive corrosion is 'wear and tear' which I find ridiculous especially as it is stored dry, in a garage; it's clearly just poor quality materials that are NOT fit for purpose. I was also told that the tow bar 'might' be a warranty issue but HollandBikeShop won't deal with me as it's been more than 2 years since my purchase and DutchDog say they won't deal with me as it should be HollandBikeShop.
I've had multiple trailers over the years and this is 3 times the price of others but yet the build and materials quality is lower and the service is shocking. In addition the lifetime warranty has zero value as it will not be honoured. You're better off buying from literally any other manufacturer.