Dreams Anmeldelser 

The king size bed and mattress that I purchased was of fantastic quality and amazing value. In store the staff were friendly and very knowledgeable. It made the whole experience of purchasing our new bed a very pleasan one. I would recommend both the company and the store we shopped at which was Leeds Crown Point for quality, value and great customer service

Dreams assistant at Leeds was really friendly and informative, never felt pressured either. Will definitely recommend to friends and family. Thank you.

I spent over £4,000 on a new bed, and while Dreams were very quick to take the money, getting any help when something goes wrong is a completely different story.

I recently called customer services and was told the estimated waiting time was 1 hour and 40 minutes. I then called the sales line instead — and the difference was unbelievable. The call was answered instantly, without even one ring.

It really says a lot about where the priority lies: very quick to take your money, but seemingly very slow to help once they have it.

I have been waiting 5+ weeks just to receive a response and begin the repair process. That is completely unacceptable for a premium product costing £4,000+.

For a company selling itself as a quality retailer, I would expect a much better level of customer service and after-sales support. A faulty product is frustrating enough without having to wait weeks just to get the repair process started.

Think very carefully about the after-sales service before spending a significant amount of money with Dreams. The buying experience may be quick, but apparently the support afterwards is anything but.

We ordered a mattress, divan and headboard back in June. Store service was great and we were happy with our choice. We were given a delivery date of 21st July, which we were happy with.

Morning of 21st July, we receive a phone call that the divan is not in stock. So we opt to hold off and receive all items together when the divan is back.

A week goes by and no one from Dreams contacts us to book another delivery - we have to chase them.

They give us a new date of 4th August.

4th August comes around, (today) and this morning, day of delivery, we are advised that this time the divan is in stock, but the mattress is not.

My husband has taken two days off work so far, for no delivery, and will now have to take a third.

This isn't good enough from Dreams. I don't know what kind of stock management system they are running that means they only find out if something is in stock on the day of delivery, but it is absolutely not good enough.

So we wait to see what Dreams are going to do to resolve this. At the very least I expect a call TODAY from customer services to apologise, explain exactly why this keeps happening, and to prioritise our delivery. I don't think that's too much to ask.

Purchased a king sized mattress from Dreams Guildford. Staff were super friendly and helpful and the whole process was smooth. Just delivered today and it was brought up to my first floor flat for me. Very happy with the service from start to finish!

From going in the shop to choose the mattress to it being delivered was top class service. The sales guy Carrick in the Slough shop was professional and friendly. Not pushy at all. It was in stock so was delivered in 3 days and we were kept up to speed with the delivery times by text messages and a phone call the morning of the delivery to say exactly what time it was coming and the delivery guys were great really professional service all Round highly recommend Dreams

Appalling. Promised delivery on Tuesday, received a generic email on Friday stating order is delayed without any reason other than a "supplier issue". No further communication from Dreams. Currently waiting on a chat queue which hasn't moved my queue position for 40 minutes. Gave up on the telephone call after listening to the same background song for an hour. Local store unable to assist and so we are completely clueless as to what is happening with our order. Never again.

Please go elsewhere for your bed !
I purchased a bed 19th July in Chester .
The sales assistants are pleasant however the delivery service is beyond disappointing.
You cannot get through to customer service .
My bed was supposed to be delivered yesterday ( took the day off work ), I still do not have a bed after receiving a text to confirm delivery 3rd August

We ordered a new bed for my wife’s parents who are staying with us to help look after our toddler when our new born arrives. Ordered start of July for delivery on 31st July. They left us a voicemail the day before to say production issues meant they were not able to deliver until the end of August. 3 hour wait finally spoke to someone (Paul - said he had worked there for 19 years) explained the story and said I would really appreciate if he could come up with a solution as if we didn’t have a bed by next week we couldn’t have them stay and would have no help at all. This was at about 12 today, no call back. Terrible service - awful company would avoid like the plague.

Bed fell apart despite having paid for assembly by so called technicians. Can’t believe I was, yet again, the victim of a rubbish product. If I was 20 years younger I could probably have found some way of sorting out a solution but I’m not- so I couldn’t.

I visited Dreams Acton and was greeted Iljit who offered me a drink of water. I tried out the Sleepmatch which match me with four options. I have visited this branch before and always had good customer service

Faz was amazing, very helpful and informative. Great personality and knowledgeable. Would highly recommend Dreams.

Got a new bed and was told that I could exchange it if not suitable after 30 days, true to their word I did need to exchange it as it was to high due to the fitted topper. excellent service and love my new bed.Staff very helpful and could not do enough to help.

Andy helped us today buying a new bed and mattress. Really welcoming and gave advice as and when needed! Customer service was brilliant!
Thank you Andy. 😊

Very pleasant guy serving us in dreams ayr branch store and was very helpful. Delivery service was also very good and in time

Placed an order for four mattresses in the Dreams Cheltenham store, total order amount was £3,500.00 for delivery on 5th August. I explained to the shop that this date was important because I am moving house on 12th August.

I called to confirm the delivery this week, only to be told the delivery is booked for 13th August, the day after I move?

To resolve things they said they’ll cancel my order and refund the £3,500.00 but will charge me a £155.00 cancellation charge and it will take 2 weeks to process the refund.

It is unacceptable that, after failing to fulfil the agreed delivery date, Dreams expects me to wait a further two weeks to receive my money back (minus a cancellation charge). This would leave me without the funds needed to purchase replacement mattresses elsewhere in time for my house move, despite the issue arising solely as a result of Dreams’ actions.

I would advise anyone not to purchase with Dreams. John Lewis provides much better choices of mattresses but at better prices.

Attended the Dreams in Gateshead Team Valley today. Our salesperson Sue was very helpful, talking us through the different types of mattresses and getting us assessed with the computer to see which one would best fit our sleeping preferences/body type. Quick service and affordable price. Thanks

So.. I tried to order a bed - cost £599 + £100 build fee.. Meant to be coming tomorrow, I organized to WFH to be in..

I called customer service today to find approx time It took 5 hrs to get through to customer service ... (which is a red flag)

they said there have been 'issues' and the bed wasn't coming. Also said there was outstanding payments - I ordered it online .... its IMPOSSIBLE to order online without paying .

so I asked to cancel as I totally lost all faith in the company.

Now because the customer service person cancelled the order they can't find the payment and cannot (presently) refund me (£699 total.) spoke to a manager who said they would take to fiance, they haven't called back..

Ive had so much stress today with them, I now am £699 down and no bed is coming .

Order number : 888J602273

AVOID LIKE THE PLAGUE

Shani from west drayton dreams was very helpful and helped us choose the right mattress and let us explore all the options. Great service!

Excellent customer service from our local Dreams Princess Gate Harlow Essex.
We went to purchase a single mattress and were welcomed on arrival.
We spotted the single beds so made our way to the back of the store, there was no hassle from sales staff and given plenty of time to make our selection.
I looked over to the sales desk as we had found what we were looking for, a young lady came over and we asked some questions for which she answered.
We were taken to the sales desk by Jessica we wanted a delivery and the old mattress taken away this was efficiently dealt with and a 7 day delivery given which we were fine with. It's very rare these days to find helpful sales assistants so a big Thank You to Jessica for her time and patience.
The mattress arrived as promised on time a week later by two helpful delivery drivers.