DPOM Anmeldelser 239

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19. mai 2023

Thank you so much for leaving this review, we are thrilled things are going well! I will pass your comments onto your account manager Camilla who I know will be over the moon!

Many thanks!

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16. mai 2023

Thank you for taking the time to share your positive experience with us. It's always a pleasure to hear that our efforts, and in particular Camilla's, have made a noticeable impact on your business.

Our goal at DPOM is to consistently deliver effective strategies and solutions for Google Ads, and we're thrilled to know we've been successful in driving increased website traffic and leads for your business.

Your kind words have been shared with Camilla and the rest of our team. We always find such feedback incredibly motivating. We genuinely appreciate your recommendation and look forward to continuing our work together.

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10. mai 2023

Thank you for taking the time to leave this review and your kind words John!

As we tell all of our customers, given enough time to work, Google Ads is often a great source of leads for many types of businesses and as you say, our reports make it clear how your ads are performing which enables you to make a decision on whether to continue or not - and we're thrilled it's working well for you!

Thanks!

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28. apr. 2023

Hi Andrew,

Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you've been satisfied with our services and the results you've achieved thus far.

Camilla is an incredible asset to our team, and we're thrilled that her ability to communicate in an easy-to-understand manner has made the process smoother for you. As a company, we pride ourselves on providing excellent communication and timely feedback, so it's great to know that we have met your expectations.

Thanks again for taking time out of your day to leave this review, we all really appreciate it!

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23. apr. 2023

Thank you so much for the review! I know Camilla cares greatly about her clients and will be ecstatic to read this!

It's great that you didn't give up on things, Google Ads can be frustrating slow sometimes but as you've found, with persistence, it can (and usually does) work incredibly well!

From all the team at DPOM, we are grateful to be your marketing partner and we look forward to seeing you continue to grow!

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Oppdatert: 22. apr. 2023

Hi Paul

In order to investigate this matter thoroughly and make things right for you, we need to verify your account so that we can address the situation properly - and verify you are indeed a client of ours.

With that said, I am pleased to hear that you think our advertising is great. However, I'm sorry to learn you are not happy with our service.

Unfortunately, without further details to confirm you as a client, we are unable to investigate your specific case. We encourage our clients to reach out to us with any concerns they may have, as we strive to provide excellent service to all.

At DPOM, we send monthly reports to our clients and offer meetings to discuss performance and strategy, depending on the package selected when signing up. Rest assured that the information we provide is never guesswork; instead, it is based on data from your Google Ads account.

As detailed on our website, we do have a number of different packages that provide varying service levels depending on your needs so perhaps there is a better package that's more suitable to your requirements? We'd be happy to discuss this with you.

We would appreciate the opportunity to address your concerns and improve your experience with our services. Please feel free to contact us directly at complaints@dpom.co.uk to discuss any issue you may have.

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18. apr. 2023

Thank you so much for taking the time to share your positive experience with Lee and our team at DPOM. We are thrilled to hear that you found Lee's communication, knowledge, and assistance to be brilliant and incredibly helpful.

Our primary goal is to provide exceptional service to our clients while helping them save time, money, and eliminate unnecessary stress. It's wonderful to know that we have been able to achieve that for your business, and we're grateful for your trust in us.

We will be sure to pass on your kind words to Lee, who will undoubtedly be delighted to receive such high praise. Thank you once again for your recommendation and support.

If you ever need any assistance in the future, please do not hesitate to reach out to us. We are always here to help.

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27. mars 2023

Hello,

Thank you so much for taking the time to share your positive experience with DPOM and Patrick! We're thrilled to hear that our services have helped improve your Google Ads performance, especially considering the unique challenges that come with advertising in a niche area.

Our team, and especially Patrick, is dedicated to providing the best possible service to our clients, and your kind words are truly appreciated. We're excited to have you on board, and we can't wait to see the even greater results that will come with upgrading to the next package.

Please don't hesitate to reach out if you have any questions or need any further assistance. We're here to help and look forward to continuing our partnership with you!

Best regards,

The DPOM Team

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27. mars 2023

Hello,

Thank you ever so much for your kind and thoughtful review! We are chuffed to hear that you had a positive experience with our Google Ads management service. At DPOM, we prioritise transparency and honesty in all our interactions with clients, and it's genuinely gratifying to know that you appreciated our approach.

Our team is dedicated to providing the best possible service and achieving fantastic results for our clients. We are glad that our expertise and skills met your expectations, and we shall continue to strive for excellence in our work.

Your recommendation means a great deal to us, and we are grateful for your trust and support. We look forward to continuing our partnership and helping your business grow even further. If you have any queries or need assistance in the future, please don't hesitate to get in touch with us.

Warmest regards,

The DPOM Team

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27. mars 2023

Thank you for taking the time to share your experience with us so far. We are thrilled to hear that you are satisfied with our onboarding process and that you feel we are making an effort to understand your business.

We completely understand that managing expectations is an important aspect of any business relationship, and we strive to be transparent about what our services can and cannot guarantee. We appreciate your feedback on this and will certainly take it into consideration as we continue to improve our communication with our clients.

We look forward to continuing our partnership with you and we hope that your Google Ads campaign continues to yield positive results. If you have any further questions or concerns, please do not hesitate to reach out to us.

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Oppdatert: 14. mars 2023

Hi Laura,

Thank you for sharing your positive experience with Lee. We are pleased to hear that you found him to be honest and helpful in providing you with advice on optimising your Google Ads budget.

At DPOM, we have an "always be honest" policy, and we believe in providing our clients with the best possible service. This means that even if it means telling you that we can't help you because you're already doing an excellent job with your ads, we will do so. We believe that honesty and transparency are essential in building long-lasting relationships with our clients, and we are glad that our approach has resonated with you.

We look forward to working with you in the future should the need arise.

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14. mars 2023

Thank you for taking the time to share your positive experience with DPOM. We are thrilled to hear that we were able to help you with your Google Ads and that you feel your account is in safe hands.

At DPOM, we take pride in providing our clients with a high level of customer service and support. We are always here for our clients whenever they need us and strive to be a reliable partner in their digital marketing efforts.

We appreciate your kind words and look forward to continuing to work with you to help you achieve your digital marketing goals. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us.

Thank you for choosing DPOM.

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Oppdatert: 10. mars 2023

Thanks for the great review Chris! At the end of the day, that's our job - to make your phone ring! As we always say, there are no guarentees Google Ads works for everyone but giving it time like you have, maximises your chances of success!

As you say, we've partnered with Trustpilot who invite all of our clients to review us - we believe transparency is key and while we can't get it right 100% of the time (who can?!) we do our very best!

Many thanks!

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Oppdatert: 10. mars 2023

Thanks guys! So happy you stuck with it! We totally understand that as a small business you want results quickly - we absolutely want that too but it's just a fact that it just isn't always possible. We have to test, measure and refine your campaigns and find out what works and what doesn't: It's a process but it rewards patience and as you say, we are transparent about what you should expect: We even include it on our Trustpilot profile!

It's great to read you're happy and we look forward to working with you for a long time to come!

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10. mars 2023

Thank you so much for taking the time to leave this review. Camilla is a VERY experienced digital marketer and I know how hard she works for our clients. I will pass your comments on to Camilla and I look forward to seeing things improve further for you and developing a long lasting partnership into the future!

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9. mars 2023

Thanks for this great review! We always do our best to give our customers realistic expectations from day one: Google Ads often does take several weeks or even months to start seeing significant improvements and even then, there are never any guarentees.

As they say, honesty is the best policy, so we pride ourselves on being open and transparent every step of the way so you can make a decision whether or not Google Ads is suitable for you. If it doesn't work out, as we don't have long term contracts, you can cancel easily by just giving us 31 days notice. We think that's quite a refreshing approach!

In your case, I am over the moon results have come much quicker - they often do, but things can be up and down, especially early on but we'll keep working hard to give you the best results possible!

Thanks again!

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Oppdatert: 9. mars 2023

Hi Oilver,

We don't have any record of you as one of our customers so I'm not sure why you would leave a review of our service? The points in your review are also incorrect.

I do agree with your point however, that you should ALWAYS read the terms and conditions and we are so transparent, we provide them to every potential client that enquires about our services!

We pride ourselves on our transparency and we always provide our terms of business in advance of working with a client. This allows you, as a potential client to make a decision if you'd like to work with us under the terms we offer.

We only accept payment via direct debit or recurring card payment. This means if you were ill or on holiday the payment would still be made, so this situation would never arise. We do not charge for another 2 months if you are late on a payment so I am unsure as to why you would mention this. As a small business ourselves, we understand that sometimes payments can be made late and we work construtively with customers to resolve this - we certainly don't add punitive charges as you mention.

As any business does, we do however have to protect ourselves from those that may not have the best intentions .The only time we'd charge a fee equal to 2 monthly payments is if you sign up to our service, receive work from us and then breach your contract by cancelling a mandate to avoid paying us - not if you are late on a payment. Of course, any honest person would never do this but it serves to protect us in the event we fall victim to this.

As we transparently provide our terms in advance, we actively draw attention to them. We believe transparency with our terms is the the only way to be so thanks for drawing attention to a clause that we make publically viewable.

You mention it's hard to trust companies that won't amend their terms and conditions however, I think any reasonable person would agree that being open and honest about our terms before a customer signed up, is a fine example of being trustworthy and honest.

As I mentioned at the beginning of this reply, you are not and have never been a customer of DPOM.

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Oppdatert: 10. mars 2023

Thank you so much for taking the time to leave a review on the service you're receiving from Camilla! It's great your campaign is working so well with reduced costs and increased conversions and I'll be sure to pass your comments onto Camilla! I know my colleague Camilla works very hard for her clients and its great that things are going great for you!

As always, Camilla is available should you need anything at all and thanks again for the wonderful review!


Thanks again!

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6. mars 2023

Thanks for the great review Dave and furthermore, thanks for being a client - again! Great to have you back as a client and looking forward to working with you into the future!

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Oppdatert: 6. mars 2023

I'm sorry to hear about your negative experience with DPOM. However, I want to point out that three weeks is not enough time to accurately gauge the results of a Google Ads campaign. From the start, our quotation states that it can take several weeks or even months to see significant results from a marketing campaign.

As you know, the reason we recently changed approach was due to you requesting we look at ways to increase your conversions. To do this, we can only test new strategies and keywords to get data and then optimise to improve performance. There is no way to know the outcome of a test before we perform it.

When we first take over your campaigns, we have to test, measure and refine optimisations to uncover opportunities to improve your account performance. Regrettably, sometimes this can cause CPAs to increase and in that case, we then optimise to bring things back down. This is an inescapable feature of Google Ads - we have to test and measure and then react based on the data - there is never a guarantee that an optimisation will lead to increased performance, no matter how well informed it is.

I believe my colleague has reached out to you today to try and resolve your concerns and I'm confident, given you provide us with the time we say we need, your campaigns will improve as the vast majority of our clients find.