Dolls Kill Anmeldelser 

Usually pretty smooth customer service, but Chelsea is the bomb.com! Fastest and most helpful customer service rep I’ve ever dealt with on DK. Give her a raise fam!

I ordered clothing and they were too big I have tried emailing five different times and put in requests for return and no one has responded. It’s been weeks sense my order was delivered an no response.

Awesome place with great customer service skills

So placed a few orders recently. A few parcel delays/loses have caused me to get in contact with customer services.
Some havent been the best but ive got to hand it to Maya and her fairy skills. Also her pattern is on point. They done their best to help track and replace my orders. Kept me updated. Already planing my next order

Stash cash membership is useless because there’s no easy way to apply your earned cash! They make it purposely frustrating and impossible to log in and find/apply your stash cash. I also have had several orders I’ve placed take months to arrive to then have missing items and then be told the items are out of stock or unavailable! And to make up for it they only offer a 30% code which is nothing special because their stuff is so overpriced that they always hold 30% off! Also the ads on their instagram are heavily queer and vulgar.

my recommendation is to get everything on sale if you can. they overprice things and don’t make good quality products for what they charge. Quality is a bit all over the place. I’ve bought many things but they had these platform ugg knockoffs and they were waiting to kill someone. literally NO ankle support and a big platform underneath. Anyway, they have a lot of random 3rd party brands so that’s another area where quality can be questionable. they also cater to tall boots or tall girls for a lot of their clothing.

Their stuff are cute, but if you get the wrong size because their measurements are off, you can't receive a refund. It's a store credit plus 3.99 or 7.99 fee to return. Worst store. I would not recommend. Customer service sucks. My first order was delivered to a wrong address.

besides all the ethical concerns this brand has the customer service is bullshit. my order was over a month late and i didnt get any discount or help.
They often have qualitity issues like glue stains.
All refunds are after you shipped it back on your own money and only in store credit. that is literally illegal in the EU but they dont care.
cute designs but only buy secound hand, vinted is great for that

Didn’t send me my item after I paid. Customer service stopped responding to my emails (and the ones I did receive were super unhelpful and asking me to repeat myself). Would give zero stars if I could.

I ordered a Sugar Thrillz House mini skirt and described on their website is black vegan leather material with adjustable buckles, and the photos (including the model photos) clearly showed that design.

When my package arrived, I received a completely different skirt — blue with white polka dots and lace. It looked nothing like the product shown online.

I contacted customer service, and they initially claimed I received what I ordered. I had to send screenshots proving that what was displayed on their website was entirely different from what I received. After explaining everything, my only option was to receive a refund in the form of store credit — and I was still expected to pay the return fee that was clearly their error.

Unless they change their return/shipping policy, I won’t be coming back.

I ordered a Halloween costume that came incomplete. The description clearly stated the costume came with leg warmers. I emailed the dolls kill customer service team and was met with unreasonable demands. Was told I need to return the costume before they would give me any compensation. I asked for a return label and was told I needed to pay for one. Even though they explained it had to be returned before they could do anything for me. After about 20 emails back and forth, I gave up trying to get a refund or any type of compensation. I recommend ordering off a better site. Dollskill have been known for terrible advertising and racist slogans.they have also been boycotted by the rave community for it. Plzzzz pick a better place to spend your money.

I pre-ordered a pair of sandals and I'm in the UK so was a bit hesitant on ordering but I did the £3 purple dot insurance just in case. They came quickly, well packaged and exactly what I wanted 😁 so happy with my sandals I love them and can't wait to wear them!

I had a really frustrating experience with Dolls Kill. UPS delivered my order to the wrong address, and while Dolls Kill did send a replacement, that’s where the good service ended.
When my girlfriend didn’t like the boots, I attempted to exchange them. Dolls Kill refused unless I sent back both the replacement pair and the original pair that UPS lost. How am I supposed to return something I never received?
This policy is completely unreasonable and shows a lack of accountability and common sense. Be careful ordering from them — if something goes wrong with shipping, you may be stuck.

Never buy here!!

This is by far one of the worst places I ordered from. The quality is bad, the customer service is slow, the customer treatment is awful. I bought two items, one was too small and one was low quality, so I asked for a return with a refund. They only offer store credit, they don't give you your money back. So whatever you pay, stays with them forever. I had to pay for the shipping myself and I live in Europe, so it was 57€. Not only I had to send it myself, I had for it myself, and I will never get the money back, I had to email them myself to finish the process. The return was delivered at 21st January and I didn't hear from them for over a week, so on February 3rd I emailed them showing all the screenshots proving delivery. Then I had to wait 3-4 business days to receive an answer. And only then they approved my return and issued store credit. I am so disappointed and infuriated by this website

Sempre acquistato felicemente.. ma attualmente PEggIORATA rispetto anni fa..
.•Ordini LUNGHI..
.•Tracciamenti NON DISPONIBILI..
.•Pacco non si sa dove sia FINITO..

Ordine emesso il 24 dicembre 2025 num. 4348705 num di tracciamento PG160619006821T risulta in transito ma bloccato al 13 gennanio 2026 ore 22 18.. Il pacco esiste ancorA??? Dopo aver contattato assistenza, passaporto globale e chat.. Non è dato saperlo..
Se continua così. Non c'è più garanzia.
Spero di ricevere i prodotti

Ordered from them the first time no problems with postage but had to pay to return items fair enough.
They gave me credit note.
After they finally had somethings in stock I liked I used the credit note and now after ordering on 7th Jan I still have no information about where the parcel is as it’s at a collection point but no idea where that is as there’s a surcharge which I don’t mind paying at this point, but I didn’t have to the first time I ordered and it came straight my address, no issues. They use DHL ecommerce that has no customer direct line to talk to somebody it’s all automated and the 2 guys I spoke to at dhl at a different department said I need to contact the company I ordered from.
It’s now 2nd Feb and still no update on my order and this company is taking days to reply to my emails but can still send emails about new stock they have in etc.
My order was around £180 and it’s just getting ignored. I wouldn’t order from this company again.

I ordered some combat boots that arrived in November. By January they are unusable with the platform completely separating from the sole. I e-mailed them and got an immediate response, which I then realised was AI. It refused to refund or replace them as they were purchased outside of the 30 day window. I’ve worn these shoes about 6 times.

Low quality, and they do not refund the money, they only offer a credit. Why would I want a credit at the store where the quality does not meet my expectations?

Terrible customer service. Items paid for and not shipped are just forgotten. Customer service says they are working hard to complete the order (probably a bot) but after 3 weeks I’ve lost patience.
Update: after many emails a month later I was given a refund.
I think there probably short handed in shipping and customer service leading to items missing and slow resolution.
Used to be fast shipping and great customer service. No more.