I had struggled for some time across the internet to find a replacement letter plate for one built into a wall. Diss Ironworks had just the one. The cheerful helpful service and the readily accessible... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The service from Diss Ironworks was excellent. They communicated with me by email making sure my order was correct even refunding one lot of postage. As i had ordered the same thing twice. The courie... Vis mer
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A prompt service, fully tracked delivery and an excellent product. The only thing you could improve on is to specifically say that your product is made in England. That'd be the icing on the cake.
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Really beautiful, solid brass handles. I put them on my wardrobes and they turned an ordinary wardrobe into something bespoke and special. I also like that they are a local small business, and Id rath... Vis mer
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Informasjon om virksomheten
Om Diss Ironworks
Skrevet av virksomheten
About Diss Ironworks
Discover the essence of home and outdoor living at Diss Ironworks. With over 50 years of esteemed heritage, we have become one of the biggest, trusted retail stores in Norfolk. From the heart of your home to the tranquillity of your garden, our diverse range of products, including top-of-the-line range cookers, premium cookware, woodburning stoves, outdoor fires, BBQ’s and ironmongery, all selected to enhance every corner of your living space. Visit us in-store or online to discover how Diss Ironworks can elevate your space.
Range Cookers & AppliancesFrom the iconic craftsmanship of Aga to the contemporary elegance of Bertazzoni, our range showcases the finest names in kitchen appliances. Discover the enduring quality and timeless style embodied by each brand, whether it's the classic allure of Lachance or the innovative design of Mercury. With offerings from Everhot, Falcon, Fisher & Pakel, Heritage, and Ilve, we ensure every product in our collection surpasses expectations in performance and aesthetics. Explore our range today to find the perfect addition to your kitchen.
Outdoor living & BBQ’sIndulge in the ultimate outdoor living experience with our range of top-tier brands. From the exceptional performance of Big Green Egg to the accomplished craftsmanship of Gozney, we offer a range of options guaranteed to enhance your outdoor lifestyle. Whether you’re cooking up a delicious meal or unwinding by the fire our collection will transform your space into a haven of relaxation.
Log BurnersDiscover the timeless elegance and superior craftsmanship of Charnwood log burners at Diss Ironworks. Charnwood log burners are renowned for their exceptional quality, efficiency, and aesthetic appeal, making them the perfect choice for those seeking both style and performance. Explore our collection today and elevate your space with the distinguished charm of Charnwood.
CookwareFrom the durability of Le Creuset to the renowned artistry of Aga Cookshop, and the sleek design of Smeg, our collection offers a range of options to suit every kitchen. Whether you’re a seasoned chef or passionate home cook, our curated selection ensures that every dish is prepared with precision and style. Elevate your dining with the finest cookware brands available at Diss Ironworks.
IronmongeryExplore our selection of From the Anvil Ironmongery at Diss Ironworks. Renowned for their timeless artistry and durability, From the Anvil offers a range of crafted hardware and accessories to enhance any home. From door furniture to window fittings, each piece is designed with attention to detail. The perfect addition to elevate the aesthetic and functionality of your living spaces with the distinguished charm.
Our Services
Skrevet av virksomheten
- We're committed to providing support every step of the way.
- Which is why we partner with our suppliers and wider installation teams to offer services such as disconnection, connection and removal on Range Cookers; and installation on Woodburners. (Postcode and product restrictions may apply) Please get in contact with us if you require any further information about how we can suit your needs.
Our Nationwide Shipping
Standard delivery within 3-5 working days
We currently only ship to UK Mainland, Scottish Highlands & Islands, and Isle of Man. This may change in the future.
We use APC Express 24 hour for all shipments. Standard UK Mainland delivery typically takes 5–7 working days for in-stock items, with next day delivery available once dispatched. Scottish Highlands, Islands, and Isle of Man: 2–4 working days after dispatch.
Please see our website for specialist delivery terms for Range Cookers, Woodburners, Outdoor Cookers and From the Anvil Lighting and Ironmongery as they do not typically fall under the delivery times seen above.
Kontaktopplysninger
7 St Nicholas Street, IP22 4LB, Diss, Storbritannia
- 01379643978
- info@dissironworks.co.uk
- www.dissironworks.co.uk
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Where is my delivery…?
I was told in a note from the delivery co (APC) that the parcel would arrive on Wednesday 6th.
Then I received a note saying that it had been delayed.
I have since then heard not a word from APC but their website said it was at that their depot at 08.00 on Thursday 7th and would be delivered on Thursday.
It wasn't.
I phoned APC on Friday 8th. Despite four events I found either a person who told me I was talking to the wrong department or, if I tried the retirement, no one would answer the call. A complete inability to find anyone to talk to about the situation.
I can find no number to ring Diss IRonworks on their site.
Then you send me a request for a review!!
Do you think it has been delivered? What is happening please?
You can call me on 07854 054504
5. mai 2026
Svar fra Diss Ironworks
Good Afternoon,
I hope you are well.
Apologies that it has taken me until now to get back to you. We have been trying to get in contact with both you and your partner via telephone and email before replying to your review, to clear up any confusion that there may be surrounding your order. I hope the following response may provide some clarity for you.
I am very sorry to hear about the delays with your order, and I understand your frustrations regarding the delay to your delivery. Unfortunately due to unforeseen circumstances APC were unable to deliver your parcel until a few days after your estimated delivery date.
You contacted us via telephone on the Saturday (9th) of the week you refer to, where this delay was first brought to our attention and we chased APC immediately for you, attempting to get an answer from your local depot. After we spoke on the phone we were notified that day that the parcel had been delivered to you at 4:00pm.
At 4:35pm on Saturday (9th), your partner got in contact with us via email and confirmed that the parcel had arrived safely and "all is well and we are pleased with the products". We had closed by this point however I picked this up when we reopened on Tuesday and we happy to close the case for you.
Trustpilot notified us of your 1-star review roughly an hour after your partner had emailed in and confirmed all was well. We have been trying to get in contact with you since, to confirm that you are satisfied with your products, and that the information you provided to us in email are correct and you do not require any further help.
I hope that this provides some further clarity to the situation, and you might consider amending or taking down this review as we believe it is not an accurate representation of the situation, as I have just outlined.
Please do not hesitate to get in touch with us if you require any further information. I would be very happy to have a discussion with you, over the telephone. Our number is: 01379 643978.
Kind regards,
Grace and the Diss Ironworks Team
Delighted with Aga towels but delivery…
Delighted with Aga towels but delivery slower than anticipated which caused a little difficulty.
Thank you
20. april 2026
Svar fra Diss Ironworks
Good Afternoon, thank you for leaving us a review. I am sorry to hear that your delivery was a little slower than you anticipated. We are constantly aiming to make as many improvements to our warehouse timeframes as possible, so I will be sure to pass this on. I am glad to hear that you love your AGA towels however! Kind regards, Grace
The service from start to finish was…
The service from start to finish was excellent
I was struggling to make the order online and staff in store so helpful
Delivery as informed and goods high quality
27. april 2026
Svar fra Diss Ironworks
Hello, thank you for this lovely review. I will be sure to pass this on to our in-store team! Kind regards, Grace.
had what we wanted at a great price and…
had what we wanted at a great price and quick delivery
22. april 2026
Svar fra Diss Ironworks
Hello! Thank you for a lovely review. Diss Ironworks Team :)
Very good delivered quickly
Very good delivered quickly, with updates and to next door and very pleased with the quality of the Aga sauce pot
22. april 2026
Svar fra Diss Ironworks
Thank you for your 5* review. I am very glad to hear you are happy with your sauce pot! Kind regards, Grace
Excellent service kept upto date with…
Excellent service kept upto date with delivery date.Fantastic cooker lovely colour.Delivery service was excellent. Fitted cooker and had everything working before they left.
21. april 2026
Svar fra Diss Ironworks
Good Afternoon, Thank you for your lovely review. Kind regards, Grace.
Efficient website
Item ordered as detailed on website.
Delivered promptly, well packaged.
No issues.
21. april 2026
Svar fra Diss Ironworks
Thank you for your lovely 5* review! Diss Ironworks Team.
Great delivery service
Bought a new Aga kettle. Love it.
They used APC as the carrier.
We were out the first time they tried to deliver, but I got online and it was delivered next day. Super service, not like some carriers
20. april 2026
Svar fra Diss Ironworks
Hello! Thank you so much for your lovely 5* review. Kind regards, Grace.
Excellent communication from this…
Excellent communication from this company and the products are fabulous. A very pleasing transaction. Would highly recommend.
20. april 2026
Svar fra Diss Ironworks
Thank you for your lovely 5* review! Kind regards, Grace
Great company really good price for my…
Great company really good price for my Aga pans and the delivery was very fast..
20. april 2026
Svar fra Diss Ironworks
Thank you for your review! Diss Ironworks Team
Svar fra Diss Ironworks
Hello, no worries at all! We look forward to hearing what you think once you have used your new product. Diss Ironworks Team :)
Super range of products
Super range of products, many big names on sale, very quick dispatch and all beautifully packed
Highly recommended!
14. april 2026
Svar fra Diss Ironworks
Good Morning and thank you so much for the lovely 5* review! It means a lot to our family business :)
A good website and look as expected
A good website and look as expected, I have some of the small but the bigger ones are ideal for door hooks
31. mars 2026
Svar fra Diss Ironworks
Hello! Thank you for the lovely review. Have a wonderful weekend - Diss Ironworks
Svar fra Diss Ironworks
Thank you for the lovely 5* review. Kind regards, Diss Ironworks :)
Svar fra Diss Ironworks
Thank you for your review! I will be delighted to pass this on to the team. Kind regards, Grace
Great Customer service with an…
Great Customer service with an excellent product range
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Diss Ironworks
Thank you for your lovely 5* review. Kind regards, Diss Ironworks Team :)
All good thanks
30. mars 2026
Svar fra Diss Ironworks
Thank you for the 5* review. Kind regards, Diss Ironworks.
Svar fra Diss Ironworks
Thank you for the lovely review! :)
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