3 or 4 yes ago . My wife and I called in to the factory after phoning in, I was told our order would be about £19 I hadn't stipulated thickness or quality. when done I was quote £35 I must h... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Absolutely brilliant service. My Next sofa seat inners...can't even call them cushions were literally falling apart. Lumpy, uncomfortable and unsupportive bits of broken foam and wadding. The worst... Vis mer
What can I say Michelle and Martyn have gone further than above and beyond what I would have expected. There was an issue with my order but they have been absolute stars in rectifying it. Customer s... Vis mer
Thank you to all the staff at GB Foam, especially the lovely Sophia who I spoke to twice on the telephone ensuring my measurements were correct and purchases where best for my project. She went a... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Direct Foam is the first choice for anyone requiring foam cut to any size and shape and we specialise in sofa cushion replacement. Whether you need replacement foam cushions for your worn out sofa or cushions for your garden or outdoor space, we are able to bring you quality foam cushions at the best price, delivered directly to your door.
Kontaktopplysninger
Unit 1, Dial Post Park, Horsham Road, Rusper, West Sussex, RH12 4QX, Horsham, Storbritannia
- 01293 226652
- info@directfoam.com
- www.directfoam.com
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Happy customer
Easy website, good advice. Replacement cushions turned up quickly and was spot on.
Excellent all round customer service
Assistance given prior to purchase was excellent, & the product arrived within 4 days of being ordered. Also, they used a local supplier for delivery, hence helping their carbon footprint. Highly recommended.
Absolutely first class service
Absolutely first class service. Shannon helped with all aspects of my order, from quotes to final product created. Up to date correspondence on progress of the order throughout the process. The final product of two bespoke cushion and back covers for conservatory chairs and matching sofa, where stunning, flawless.. professionally stitched to a high standard, reasonably priced too. I would highly recommend to anyone. So glad I found this company
Easy ordering and excellent service .
Easy to order on line with excellent information about which foam is best to use .
Arrived well packaged and both pieces cut to the correct sizes . Kept well informed about order and delivery , excellent product and would highly recommend the product and the company .
Very pleased with my two recent orders…
Very pleased with my two recent orders of foam cushions. Easy to use website and prompt delivery (almost too prompt- the email saying the courier has it is followed immediately by one saying it will be delivered in the next hour or two, which is fine if you happen to be in, but not great if you're out).
Great Service
Great service. Quick delivery. Good quality foam cut exactly to required dimensions.
Fantastic service kept updated with…
Fantastic service kept updated with order very happy
So upset!!!!
Reading these good reviews I thought I might have the wrong company. My experience is somewhat different.
I ordered a piece of foam cut to size, it was quick, easy and competitively priced. I was also very happy when I was informed that my order was dispatched in a matter of days. I was given a "window of delivery time" by their courier DPD. We spend all day in, paying special attendance to the "time window" but nobody came. I was greeted by an email posted in the middle of the expected delivery time saying they had missed me. My foam could now be collected at Sainsbury's in the neighbouring town,- it took me an hour to get it and I had paid £ 7.50 for delivery! I contacted Foams Direct fully expecting an apology and a refund of shipping. Not a bit of it, customer services told me that as I had collected the foam ( AND elected to do that with DPD!) it was now not their problem. Now, why would anybody pay £ 7.50 for a delivery only to elect to drive to another town to pick it up? My feeling is that as a customer my contract is not with the courier, Direct Foam has the contract with DPD not me. I felt that as a customer I simply didn't matter and they didn't care at all.
The foam however is fine.
Extraordinarily good service
I am bowled over by the service from this company! I bought 2 pieces of foam for my campervan mattress from here. First off, I chose them because their website was straightforward, ordering easy and they include stockinette covers for very low charge (some other places were adding £££ for this). My foam arrived in just 2 days, and it is top quality; really comfy. Sadly, the courier had damaged the box and the foam within. No problem: I emailed the company and they immediately arranged delivery of a replacement and collection of the damaged bit. They absolutely could not have been more helpful and efficient. It's a real surprise these days to actually feel like somewhere appreciates your custom. Brilliant!
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