Ich habe einen Platin Solitär Anhänger mit einen Moissanit Stein ende Juli bestellt und Bezahlt. Da ich ihn gerne bei der Hochzeit meines Sohnes im September Tragen möchte, habe ich ver... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Der Verlobungsring für meine Freundin wurde schneller geliefert als angegeben. Der Ring sag genau so aus wie auf der Website. Er ist toll verarbeitet und der Ganze Ablauf von Bestellung bis Lieferung... Vis mer
Meine Erfahrung mit diamondsfactory Zürich war ausgezeichnet. Hatte einen Verlobungsring bestellt online. War zunächst skeptisch wegen der vielen negativen Bewertungen. Ich war aber erstaunt über den... Vis mer
Die Bestellung lief im grossen und ganzen gut ab, mich hat lediglich gestört das ich nach 3 Mails an den Kundenservice noch telefonisch nachhacken musste um eine einigermassen zufriedenstellende Info... Vis mer
4,0
Bra
34 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 16 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Quality is not great
Quality is not great. I bought diamonds earrings not even a month ago, wore them once and a stone already fell off. Been trying to contact them about it but they are unreachable: filling out their form on their website does nothing and their live chat is apparently always "offline".
7. juni 2026
Alles verlief wie versprochen
Alles verlief wie versprochen. Gute Infos was aktuell in Bearbeitung ist und die Lieferung erfolgte auch wie angekündigt.
21. juni 2026
Svar fra diamondsfactory.ch
Vielen Dank für Ihre positive Rückmeldung! Es freut uns sehr, dass Sie mit dem Ablauf und der transparenten Information zum Status Ihrer Bestellung zufrieden waren.
Wir bedanken uns herzlich für Ihr Vertrauen und freuen uns, Sie wieder bei uns begrüßen zu dürfen.
Ihr Diamonds Factory Team
Lovely updates on the process
Lovely updates on the process, I always knew how things evolved! The ring looks exactly like expected, and it comes in an elegant packaging!
10. juni 2026
Svar fra diamondsfactory.ch
Thank you very much for your wonderful feedback! We’re delighted to hear that you appreciated the updates throughout the process and that your ring met your expectations.
It’s also great to know you were pleased with the presentation. We truly appreciate your trust and hope you enjoy your piece for many years to come.
Your Diamonds Factory Team
War okay
War okay, habe jedoch bei mehrmaliger Nachfrage keine klare Auskunft betreffend Lieferdatum erhalten, die angegebene Lieferfrist wurde nicht eingehalten.
8. juni 2026
Svar fra diamondsfactory.ch
Vielen Dank für Ihre Rückmeldung. Es freut uns, dass Sie mit dem Produkt grundsätzlich zufrieden sind.
Gleichzeitig bedauern wir die Unklarheiten bezüglich des Liefertermins und dass die angegebene Lieferfrist nicht eingehalten wurde. Ihre Erfahrung entspricht nicht unserem Anspruch an transparente Kommunikation, und wir nehmen Ihr Feedback sehr ernst.
Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Wir würden uns freuen, Sie künftig wieder überzeugender betreuen zu dürfen.
Ihr Diamonds Factory Team
Long delivery but worth the wait
6. juni 2026
Svar fra diamondsfactory.ch
Thank you very much for your feedback! We’re glad to hear that you feel the piece was worth the wait.
We truly appreciate your patience regarding our production time and your trust, and we hope you enjoy your jewellery for a long time to come.
Your Diamonds Factory Team
I love everything about diamond…
I love everything about diamond factory. The fact that I can choose exactly the type of stone and setting I want, the actual jewelry is amazing and the customer service is great!
3. juni 2026
Svar fra diamondsfactory.ch
Thank you very much for your wonderful feedback! We’re delighted to hear that you appreciate the ability to customise your piece and that both the jewellery and our service met your expectations.
We truly value your trust and look forward to creating more special pieces for you in the future.
Your Diamonds Factory Team
Good quality for the moment it has been…
Good quality for the moment it has been doing great, delay for fabrication a bit long (3 weeks), but once it has been shipped it arrived in a few hours !
4. juni 2026
Svar fra diamondsfactory.ch
Thank you very much for your feedback! We’re glad to hear that you are pleased with the quality and that delivery was very fast once shipped.
We also appreciate your comment regarding the production time and will take this into account as we continue to improve our service. Thank you for your trust!
Your Diamonds Factory Team
I love every piece I got from DF
I love every piece I got from DF. Very fast delivery via DHL. After-sales support is also very helpful and responsive.
29. mai 2026
Svar fra diamondsfactory.ch
Thank you very much for your kind feedback! We’re delighted to hear that you are so happy with your pieces and our service.
We truly appreciate your trust and look forward to accompanying you again in the future.
Your Diamonds Factory Team
The delivery was on time
The delivery was on time, I like the jewellery piece. The only concern is the absence of any gem stone verification documents
21. mai 2026
Svar fra diamondsfactory.ch
Thank you very much for your feedback. We would like to kindly inform you that you selected our DF certificate, which is provided as a digital document.
We have re-sent the certificate to you. Please also check your spam or junk folder in case it has been filtered there.
Thank you for your understanding, and please feel free to contact us if you need any further assistance.
Your Diamonds Factory Team
Svar fra diamondsfactory.ch
Thank you very much for your feedback!
Svar fra diamondsfactory.ch
Thank you very much for your positive feedback! We’re delighted to hear that you are happy with the product, pricing, and fast delivery.
We truly appreciate your trust and look forward to serving you again in the future.
Your Diamonds Factory Team
Svar fra diamondsfactory.ch
Thank you for your feedback. We are very sorry to hear that your experience in our Zurich location did not meet your expectations.
We take your comments seriously and will review this internally to improve both our service quality and customer care. Thank you for bringing this to our attention.
Your Diamonds Factory Team
Svar fra diamondsfactory.ch
Thank you very much for your kind feedback! We’re glad to hear that you are happy with the product and the fast delivery.
We truly appreciate your trust and look forward to welcoming you again in the future.
Your Diamonds Factory Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.