I am extremely disappointed to have…
I am extremely disappointed to have even wasted my time and effort going to this company. I’ve never experienced such a disgraceful level of customer service. Clearly goes to show instagram followers doesn’t always correlate to a better level of service unfortunately.
I pre-booked a booking a few weeks in advance to ensure an allocated time slot for myself and partner to enquire and quite possibly make a purchase for a pair of rings. Upon arriving, they were already serving a client, so we waited in the hallway even though it overlapped our given time slot. At this point we had no complaints and were happy to wait around a few minutes till they were finished. Once the clients left, we proceeded to go into the first room and took a seat, and were briefly asked a question by “employee 1” in regards to which style of rings we were interested in. After giving him an answer, he disappeared downstairs and was not seen again for a long while.
“Employee 2” in this case, came and sat next to us. Informing us that “Employee 1” is just finishing off with a client downstairs that arrived prior to us and would be finished in approximately 15 minutes time. So we waited, and waited still no sign. After an additional 30 minutes, we questioned “Employee 2” how much longer “Employee 1” will be as we’ve now been waiting 40 minutes in total and not received any service from anyone.
We asked if it would be possible to see some example rings in the meantime to get an idea. Which “Employee 2” went downstairs and grabbed some rings from downstairs which weren’t being used for us to have a look at. And again told us that “Employee 1” will be another 15 minutes which was getting ridiculous and frustrating at this point.
Finally about an hour and 15 minutes, he arrives and too absolute shock and disgrace. Without even an apology for how much time he made us waste, went on to say that our “one hour allocated time slot” has expired and they would no longer be able to serve us. I was embarrassed to say the least, we got no service, no help from anyone at all. I would highly highly recommend you think twice before even considering going to this place.