We went to DFS with an idea of the furniture we wanted but having seen the one we thought we were going to have we realised it didn't suit our purpose. However, Jason was on hand to help us with... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We were under no pressure. We toured the showroom and tried the various designs of setees on show. An assistant then gave us advice on fabric choices etc. We had purchase options explained and product... Vis mer
Selskapet har svart
We were served by Peena, she was extremely pleasant and helpful, explained everything we needed to know. She did not put any pressure on us at all to purchase anything, she asked us whether we'd looke... Vis mer
Selskapet har svart
We had already looked online and had a pretty good idea what we were looking for, on entering the store we had plenty of time to look around before we were approached by any of the sales team. By th... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
Wootton Bassett Road, SN5 8WF, Swindon, Storbritannia
- 0333 999 9765
4,9
Enestående
4k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very helpful for salesman
29. mai 2026
Svar fra DFS Furniture - Swindon
Good Morning,
Thanks for the 5 stars! It's much appreciated
Kind Regards,
Jordan
DFS Customer Support
Svar fra DFS Furniture - Swindon
Good morning,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
As there hasn’t been much information provided about your order in your review we are unsure of the issue you have experienced. If you would like to contact our Customer Service Team one of our advisors will be more than happy to assist you. Please contact them on 0333 9999 777.
Kind regards,
Lia
DFS Customer Support
Told us all the little details which…
Told us all the little details which you can’t get online.
Very good sale man.
28. mai 2026
Svar fra DFS Furniture - Swindon
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - Swindon
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Had a problem which has been dealt with…
Had a problem which has been dealt with speedily and politely. Thank you Brian for your patience.
27. mai 2026
Svar fra DFS Furniture - Swindon
Hello Lin,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Purchasing new furniture.
We went to DFS with an idea of the furniture we wanted but having seen the one we thought we were going to have we realised it didn't suit our purpose.
However, Jason was on hand to help us with selecting something that was more suitable for our needs.
Jason was friendly, helpful and listened to our needs and guided us along the path to select what we needed.
When it came to closing the deal he gave us all the information we needed to make an informed decision.
I cannot commend his service high enough.
27. mai 2026
Svar fra DFS Furniture - Swindon
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - Swindon
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Adam was very helpful
Adam was very helpful! gave me all the information I asked for and was very patient and gave me space while I took my time deciding on which sofa I wanted.
16. mai 2026
Svar fra DFS Furniture - Swindon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
We were under no pressure
We were under no pressure. We toured the showroom and tried the various designs of setees on show. An assistant then gave us advice on fabric choices etc. We had purchase options explained and product care. We had a very pleasant shopping experience.
24. mai 2026
Svar fra DFS Furniture - Swindon
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Vanessa
DFS Customer Support
Excellent service
We were in Swindon centre. Jason, Paul and Gregg made us extremely comfortable. There knowledge on the product was excellent. We were bit confused initially on the product. They helped us make a decision which we felt is right for us. Thanks all.
23. mai 2026
Svar fra DFS Furniture - Swindon
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Really disappointed in DFS after years…
Really disappointed in DFS after years of singing your praises.
We ordered a Lucinda Big Corner sofa. With medium swivel chair with footstool etc.
6weeks later, we were called and to say that they are no longer making the frames for the swivel chairs - we were gutted. We went with that range because they did offer the matching swivel chair.
We agreed to switch the swivel chair to an arm chair and and extra footstool, as long as it didn’t further delay our order..
Nobody could answer this.
Call backs were promised. Nothing.
Since we have checked the ETA on the delivery which was pushed back by 6weeks.
Not happy, your mistake shouldn’t cost a delay to customers…
Worst thing is… the swivel chair is still being advertised as available.
So how many more customers are you going to upset.
Still awaiting delivery.
1. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra DFS Furniture - Swindon
Good afternoon Kelly,
Thank you for sharing your review with us, we are really sorry to hear that due to a change in manufacturing you are unable to receive your original order, we appreciate this may be disappointing.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
Pina the sales person was excellent…
Pina the sales person was excellent throughout the purchase, explaining everything as we went along , making it a great experience,
12. mai 2026
Svar fra DFS Furniture - Swindon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Jason’s product knowledge proved…
Jason’s product knowledge proved invaluable in confirming our requirements with various suggestions and options.
This enabled a smooth process to reach our needs.
19. mai 2026
Svar fra DFS Furniture - Swindon
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Jason.
Kind Regards,
Jordan
DFS Customer Support
We had already looked online and had a…
We had already looked online and had a pretty good idea what we were looking for, on entering the store we had plenty of time to look around before we were approached by any of the sales team. By this time we had pretty much decided on our purchase, the salesman was very helpful informative and the whole purchase was completed within 15 minutes
17. mai 2026
Svar fra DFS Furniture - Swindon
Good morning Justin,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Jason gave us all the information we…
Jason gave us all the information we needed felt very satisfied with everything
17. mai 2026
Svar fra DFS Furniture - Swindon
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Friendly helpful salesman
16. mai 2026
Svar fra DFS Furniture - Swindon
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Svar fra DFS Furniture - Swindon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Svar fra DFS Furniture - Swindon
Good morning Maria,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Pina was excellent
Pina was excellent! I found the perfect sofa for me online but I wanted to see if they had the sofa in store so I can see the colour of it properly. After seeing it was not the best but it will do, I found out I was able to change the colour of the fabric which I never knew this sofa was aloud as I wasn’t able to change the colours online which was a extra bonus and thankful for the store and Pina for making me aware, Pina made me all aware about how to keep my sofa in good condition and what to do when my sofa arrives her customer service was spot on she was aware of my tight budget that I was on, she did not force me into anything extra adding etc but she made me aware of the advantages of it but it was entirely my own decision which I found very polite as some people can try and push it on you just to make a extra buck. And she was able help me secure my new sofa and even better a better colour and fabric for the sofa I wanted I couldn’t thank her enough! Top marks!
14. mai 2026
Svar fra DFS Furniture - Swindon
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
It’s great to be with dfs lovely environment
It’s great to be with dfs . Staff members was very polite and friendly. I was explained every detail about the items and the staff was very helpful.
13. mai 2026
Svar fra DFS Furniture - Swindon
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.