We came into store yesterday to a view sofa we had been looking at online. We were met by michael who couldnt do enough for us, he was not over powering but was on hand to answer any questions and of... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We thought Darren was brilliant. He was very knowledgeable about the different furniture and options available to us in the Mersy Retail Park store. We would definitely recommend DFS to our family and... Vis mer
Selskapet har svart
Went to get a new sofa. Had a consultation with a wonderful shop assistant who answered all my questions and helped me to make a final decision :)
Selskapet har svart
Staff helpful, knowledgeable and with no pestering on both my visits to the store. They provided information requested without pushing. I felt comfortable looking around and leaving on the first visit... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
Speke Road, L24 8QB, Liverpool, Storbritannia
- 0333 999 9794
4,9
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The staff member that dealt with me in…
The staff member that dealt with me in the shop was fantastic. The experience we received was amazing. Makes me want to go back and buy another even though I don’t need anymore. Thanks again for an amazing service
9. juni 2026
Svar fra DFS Furniture - Speke
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Michael the sales man was polite
Michael the sales man was polite . He listened and advised us well . He built up a great rapport with us
We were purchasing a couch for our daughter who is moving in to her first house
He provided us with useful information he was kind , nice and funny
8. juni 2026
Svar fra DFS Furniture - Speke
Hello Michael,
Thank you for taking the time to leave us a 5* review. We’re happy that Michael met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind regards,
Lia
DFS Customer Support
Very helpful and polite
Very helpful and polite, very friendly, made it all a pleasure and easy for us
8. juni 2026
Svar fra DFS Furniture - Speke
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Svar fra DFS Furniture - Speke
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Darren
We were helped by Darren in the Speke DFS store and he was extremely helpful, knowledgeable, and friendly. He was very thorough with his explanations and ensured that we knew everything regarding the sofa we purchased prior to buying it.
6. juni 2026
Svar fra DFS Furniture - Speke
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Good Customer Service
Patient, helpful member of staff with good advice and information.
6. juni 2026
Svar fra DFS Furniture - Speke
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Great service and very helpful
Great service and very helpful.
Tony took time to explain the whole process and gave us the best option.
It was a lovely experience.
5. juni 2026
Svar fra DFS Furniture - Speke
Hello Duene,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Svar fra DFS Furniture - Speke
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Fast efficient friendly informative…
Fast efficient friendly informative service provided, in and out in 40 minutes with the sofa I wanted. 10 out of 10.
3. juni 2026
Svar fra DFS Furniture - Speke
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Hidden delivery costs
First and foremost, the team were excellent. The ladies were very friendly and helpful, offering advice and reassurance over choices.
They carefully explained the options for after care, the warranty etc. so we were completely aware. At the point of breaking down the bill, I felt the experience changed. Unexpectedly, the bill for delivery was announced as circa £130. There was no pre warning of the delivery costs which, we found latterly, are advertised around other showrooms (not DFS). Having spent months saving to pay for the couch outright, we did not expect to have to foot additional significant delivery charge. Thankfully to save embarrassment, I was able to pay for it using my overdraft which I then had to borrow from family to cover to save on unauthorised OD bills. Overall, I'm not particularly pleased with the experience and would recommend to friends and family they shopped elsewhere. Again, the staff were excellent and this is in no way a reflection on the service they provided.
27. mai 2026
Svar fra DFS Furniture - Speke
Hello,
Thank you for taking the time to leave us your review. We do appreciate any feedback.
We are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
We do assure you that the delivery charge is always discussed at the point of sale when purchasing in our stores or over the phone and is also shown on the checkout when placing an order online.
Kind Regards,
Lorraine A
DFS Central Customer Support
Susan Rimmer made our experience…
Susan Rimmer made our experience amazing. Susan explained everything and assisted us both with our experience. I would highly recommend family and friends if purchasing a settee to speak to Susan. Susan’s knowledge about our purchase was outstanding. 10 out 10 for customer service she was just brilliant ⭐️
3. juni 2026
Svar fra DFS Furniture - Speke
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - Speke
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Kind Regards,
Vanessa
DFS Customer Support
Sue was brilliant
Sue was brilliant, pleasant, and intelligent, with a great sense of purpose
31. mai 2026
Svar fra DFS Furniture - Speke
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Long lead time.
Good knowledgeable service throughout.
No pushy sales. Just lacking on speed of delivery (11weeks).
23. mai 2026
Svar fra DFS Furniture - Speke
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Nicole was the best representative
Nicole was the best representative. She took her time to explain everything to us and discussed not rush. She answered all our questions and gave the best service possible. The sofa selection is also great and we love the one we got.
29. mai 2026
Svar fra DFS Furniture - Speke
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Nicole.
Kind Regards,
Jordan
DFS Customer Support
We visited your Speke store and was…
We visited your Speke store and was helped by Tony. He’s an absolute credit to your company and went above and beyond helping us chose our new furniture for our new home! No question was too much and he gave all the best advice. When we visit the store in future we will be sure to ask for Tony!
17. mai 2026
Svar fra DFS Furniture - Speke
Hello Alan,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Tony.
Kind regards,
Lia
DFS Customer Support
Very good salesman
25. mai 2026
Svar fra DFS Furniture - Speke
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - Speke
Hello Linda,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Helpful staff
Helpful staff,
I had viewed the sofa online, so I had an idea of what I wanted, once I was in the store I made my decision, Chloe (staff member) was very helpful and pleasant, I was more than happy with the service, she answered all my questions and the whole process took about twenty minutes ( I've been longer buying a dress), thanks again for a great service.
15. mai 2026
Svar fra DFS Furniture - Speke
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Excellent experience purchasing a new…
Excellent experience purchasing a new sofa. Staff excellent made the experience enjoyable.
18. mai 2026
Svar fra DFS Furniture - Speke
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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