We visited your Oxford store a couple of times and on both visits we found the staff very helpful without being intrusive. On the second visit we were assisted by Sid who was extremely knowledgeable... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Excellent overall experience mainly due to Alim who advised us on everything. What a change to actually deal with an advisor who took the trouble to to at least seem like he was interested in more tha... Vis mer
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Our experience was fantastic, upron arrival we were welcomed by Darren at the Oxford brand who made us feel very welcome. we were offered coffees and hot chocolates for the kids and made very comforta... Vis mer
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We were just passing the Botley Store and was not expecting to make a purchase quite yet. However, realising that this particular Branch is closing within the next month, and seeing a suitable and... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
1 Botley Road, OX2 0HD, Oxford, Storbritannia
- 0333 999 9770
4,8
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Our experience was fantastic
Our experience was fantastic, upron arrival we were welcomed by Darren at the Oxford brand who made us feel very welcome. we were offered coffees and hot chocolates for the kids and made very comfortable. We didnt feel any pressure to buy and thats what made the exprience so enjoyable and led to our purchase. The kids even talked about the fun they had, which is unheard of when Sofa shopping.
10. februar 2024
Svar fra DFS Furniture - Oxford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Lovely friendly staff member named…
Lovely friendly staff member named Cheryl helped us order our new sofa. Would highly recommend using this store
10. februar 2024
Svar fra DFS Furniture - Oxford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - Oxford
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Very friendly and aprochable staffs
Very friendly and aprochable staffs. Well explained. Well mannered and warm welcoming. Spacious with lots of collections.
10. februar 2024
Svar fra DFS Furniture - Oxford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Friendly and good customer service
10. februar 2024
Svar fra DFS Furniture - Oxford
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Apart from my first choice not being…
Apart from my first choice not being available, my purchase and delivery were both very smooth. The staff member was very helpful and friendly. The product was as tested in the showroom.
8. februar 2024
Svar fra DFS Furniture - Oxford
Good Morning Alan,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly staff!
Kind Regards,
Lia P
DFS Customer Support
Svar fra DFS Furniture - Oxford
Good Afternoon Neil,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
We went to DFS today!
We went to DFS today, we’ve had a lovely experience from the person who served us, we wasn’t rushed, we were served very caring and polite and professional!
We was informed on every aspect of buying our sofa!
Great experience!!
6. februar 2024
Svar fra DFS Furniture - Oxford
Good Morning Ms Walker,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind Regards,
Lia P
DFS Customer Support
The salesperson was very thorough with…
The salesperson was very thorough with a friendly manner.
5. februar 2024
Svar fra DFS Furniture - Oxford
Good Morning Frances,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Great experience
Attentive member of staff (Sid) - helpful but not over the top and gave us time to browse and choose.
5. februar 2024
Svar fra DFS Furniture - Oxford
Hello,
Thank you for sharing your positive feedback with us.
Kind regards
Holly M
DFS Central Customer Support
Great service
5. februar 2024
Svar fra DFS Furniture - Oxford
Good Afternoon Mr Hoare,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
Because the sales assistant was…
Because the sales assistant was absolutely brilliant his name was Sid and I would definitely recommend him
4. februar 2024
Svar fra DFS Furniture - Oxford
Good Morning Martin,
Thank you so much for sharing your lovely review, we’re glad to hear Sid was a great help in placing the order with you. We look forward to delivering the furniture
Kind Regards,
Lia P
DFS Central Customer Support
Svar fra DFS Furniture - Oxford
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
My first order was wrong and so another…
My first order was wrong and so another order was processed. However the first order has not been cancelled! When I call DFS customer service they can’t cancel their side and instead I need to wait for the store to call me back to cancel. This should have been done in the first place.
28. januar 2024
Svar fra DFS Furniture - Oxford
Good Morning Ash,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry to hear the ordering process has not been satisfactory, this is very disappointing to hear and not the level of service we would expect for our customers.
After looking into the order I can see the order has been changed and we have made the relevant department aware the old agreement needs cancelling with the provider. The new order is now progressing as normal and we will be in touch once delivery is available to arrange.
Kind Regards,
Lia P
DFS Central Customer Support
Svar fra DFS Furniture - Oxford
Good Afternoon,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Kimberley
DFS Central Customer Support
Sales Represent Sid
Sales Represent Sid was very helpful and efficient. He answered all our questions we had and gave us helpful insights.
3. februar 2024
Svar fra DFS Furniture - Oxford
Good Afternoon,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Kimberley
DFS Central Customer Support
Excellent customer service
Excellent customer service. The lady sat with us and helped us, went through our options and very approachable. Highly recommend.
27. januar 2024
Svar fra DFS Furniture - Oxford
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Kimberley
DFS Central Customer Support
Sid was our salesperson
Sid was our salesperson. His friendly non personable manner was outstanding. Thank you so much.
3. februar 2024
Svar fra DFS Furniture - Oxford
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Kimberley
DFS Central Customer Support
Excellent customer service.
3. februar 2024
Svar fra DFS Furniture - Oxford
Good Afternoon,
Thanks for the 5 stars! It's much appreciated
Kind Regards,
Kimberley
DFS Central Customer Support
Sid was extremely helpful
Sid was extremely helpful. He showed us several products and helped us settle on one that suited my husbands needs perfectly
3. februar 2024
Svar fra DFS Furniture - Oxford
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Kimberley
DFS Central Customer Support
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