I popped into DFS just to see if there was any new designs. I was greeted by a lovely young gentleman called Mackenzie. He was very helpful in finding me a lovely suite, telling me about what it'... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I visited the store the store on Monday Lewis approached us and was ready polite, helpful and efficient he even made me a diagram with measurements of the sofas I liked for me to discuss with my husba... Vis mer
Selskapet har svart
Really great experience in the llantrisant store. Staff there there very friendly and welcoming and grant who sold us our settee was very knowledgable and made the whole experience stress free.
No big pressure but very helpful at the same time .staff was very helpful and had very good knowledge of every sofa I looked at and helped me with visualising different ways of positioning each part o... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
A473, Glamorgan Vale Retail Park, CF72 8RP, Pontyclun, Storbritannia
- 0333 999 9831
4,9
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra DFS Furniture - Llantrisant
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Explained everything I needed to know…
Explained everything I needed to know and made ordering as easy as possible
28. juli 2026
Svar fra DFS Furniture - Llantrisant
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Excellent service
Salesperson, Lewis, was very helpful and knowledgeable, covered all our options, took time with us to explain everything. Excellent service
4. august 2026
Svar fra DFS Furniture - Llantrisant
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Friendly service without being…
Friendly service without being overwhelming, Leah was excellent
4. august 2026
Svar fra DFS Furniture - Llantrisant
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
James was amazing helping us with our…
James was amazing helping us with our sofa purchase, he new everything about the sofa and the protection for it and put all our worries at ease, what an asset to your company, Thanks again for the wounderful experince.
The innes family
4. august 2026
Svar fra DFS Furniture - Llantrisant
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The service by the sales assistant was…
The service by the sales assistant was great, she was very knowledgeable without being pushy and helped support our choice. She is a real asset to the company.
4. august 2026
Svar fra DFS Furniture - Llantrisant
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Excellent service from Lewis
Excellent service from Lewis. Everything was fully explained and customer service was top notch.
4. august 2026
Svar fra DFS Furniture - Llantrisant
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Didn't have the sofa I was looking for…
Didn't have the sofa I was looking for so Grant found 1 similar for me, couldn't have more helpful and friendly plus gave me a cup of hot chocolate
24. juli 2026
Svar fra DFS Furniture - Llantrisant
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Svar fra DFS Furniture - Llantrisant
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Svar fra DFS Furniture - Llantrisant
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Outstanding customer service
Outstanding customer service, very knowledgeable and helpful, would highly recommend - Grant the salesperson was absolutely amazing.
2. august 2026
Svar fra DFS Furniture - Llantrisant
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Grant.
Kind Regards,
Jordan
DFS Customer Support
DFS Llantrisant
We had visited the llantrisant store twice before we finally made a decision on a sofa. Each time the staff were very friendly and knowledgeable. On the third visit we were finally ready to order and we were served by the lovely Leah. She was very professional and explained everything in detail. Very happy with our purchase. A++
2. august 2026
Svar fra DFS Furniture - Llantrisant
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Leah met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Amazing experience and so helpful
Amazing experience and so helpful. Josh was really helpful and made everything so easy
1. august 2026
Svar fra DFS Furniture - Llantrisant
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Svar fra DFS Furniture - Llantrisant
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Joshua was wonderful
Joshua was wonderful, attentive and very knowledgable. What a joy to be around. Taking DFS to new heights that one
29. juli 2026
Svar fra DFS Furniture - Llantrisant
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Was lovely to come to a shop and not…
Was lovely to come to a shop and not feel hounded
Lewis and the other man were so lovely and professional
Very happy experience
27. juli 2026
Svar fra DFS Furniture - Llantrisant
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Svar fra DFS Furniture - Llantrisant
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
On entering the store an assistant…
On entering the store an assistant approached us, introduced himself ,explained the layout and told us that if we needed any further help to call him. No badgering or bothering until we called him for information. That was excellent!! Once we did call him he was pleasant, knowledgeable and very helpful. His knowledge of the product was also excellent. He did everything he could to help us and was a credit to the company. Thanks for an enjoyable experience and to the assistant Lewis.
25. juli 2026
Svar fra DFS Furniture - Llantrisant
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Lewis met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Good customer service
Given all constructive info pleasant and helpful from entering offered a beverage which was truly amazing well done to the young man who served me
25. juli 2026
Svar fra DFS Furniture - Llantrisant
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
What lost you the fifth star?
What lost you the fifth star?
I wasn't expecting a delivery charge after spending so much money with you!
Very disappointed at that.
5 out of 5 for the store experience.
Great that no one pounces on you when you are looking around.
We visited a few times before making our choice, I let a member of staff know that I was ready.
Grant introduced himself and talked about the sofa range we were interested in.
I took out the sofacare package which bumped the price up, but felt it was worth it. What I didn't realise was there was a £129 delivery charge, I only noticed this when reading the email later. I would have questioned that at the time.
We've been given a 5 week delivery date, so let's see if I add to this review….
24. juli 2026
Svar fra DFS Furniture - Llantrisant
Good Morning,
Thank you for taking the time to leave us your review, we do appreciate all feedback and we are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
We are really happy that Grant met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
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