I had a really great experience with Reece at DFS when choosing my sofa. From the moment I walked in, he was welcoming, friendly, and genuinely helpful without being pushy. His service was hones... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Fantastic from start to finish. James was very friendly, approachable & knowledgeable. James knew when to leave us to consider our choices & knew when to be available when we needed his help. We w... Vis mer
Selskapet har svart
We recently purchased a Lucius corner power sofa and matching console unit from the DFS Kettering store, and the whole experience was very positive. The staff were friendly, knowledgeable and g... Vis mer
Selskapet har svart
Great customer service, listened to what I wanted and showed me ranges that could meet the measurements that I needed. Even with restricted measurement I still had choice of a few styles and good colo... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
Northfield Avenue, Belgrave Retail Park, NN16 9TS, Kettering, Storbritannia
- 0333 999 9840
4,9
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
James was so helpful and really made us…
James was so helpful and really made us feel at ease. Well done. 👏
3. mai 2026
Svar fra DFS Furniture - Kettering
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Being left alone whilst browsing but…
Being left alone whilst browsing but knowing the sales team were there if needed. Reece made my first experience of using DFS very positive. He was very helpful, friendly and explained everything very clearly.
3. mai 2026
Svar fra DFS Furniture - Kettering
ood Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Reece.
Kind Regards,
Jordan
DFS Customer Support
Excellent service- Rees was excellent knowledgeable, helpful
Excellent service- Rees was knowledgeable, helpful and not pushy
2. mai 2026
Svar fra DFS Furniture - Kettering
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver
Kind Regards,
Vanessa
DFS Customer Support
2nd visit to the Kettering store today…
2nd visit to the Kettering store today both visits lots help from James even remembered I had already been in by myself and was returning with my husband no sales pressure lots of information on the product we eventually decided to purchase a lovley experience.
1. mai 2026
Svar fra DFS Furniture - Kettering
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Excellent service
Jack and Reece were really helpful and helped me to purchase a replacement sofa quickly and easily after accidental damage.
30. april 2026
Svar fra DFS Furniture - Kettering
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Svar fra DFS Furniture - Kettering
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service and furniture
Don was very helpful showing me the recliner chairs I wanted to see.
James was excellent explaining the finance and the sofacare product.
As usual your furniture is top notch and I’ve found just what I wanted.
29. april 2026
Svar fra DFS Furniture - Kettering
Good afternoon Mrs Hick,
We are really grateful for your kind words and for sharing your experience in our store with Don & James. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
I’m extremely disappointed with my…
I’m extremely disappointed with my experience.
I ordered a stool foot that arrived without the Easiglides/sliders that I paid for. I was originally advised a delivery timeframe of 10–14 working days (from 21 March), but that has long passed and I still haven’t received the missing parts.
Even more frustrating is the complete lack of communication. I’ve sent three emails (including one on 27th April) and haven’t received a single response, no update, no explanation.
I’m left with an incomplete item that I can’t properly use, and no clarity on when this will be resolved.
This level of service is unacceptable. I would not recommend based on this experience.
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra DFS Furniture - Kettering
Hi Anca,
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team on 0333 9999777, they will certainly look into this for you.
Kind Regards,
Vanessa
DFS Customer Support
Pleased
I ordered by phone. The gentleman I spoke to was very professional
Explained everything we required to know. Definitely use this method again. The customer service was brilliant.
21. april 2026
Svar fra DFS Furniture - Kettering
Good morning Carol,
Thank you so much for taking the time to share your feedback, it is much appreciated. We hope that you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Staff didn’t crowd you and were there…
Staff didn’t crowd you and were there when we needed help
27. april 2026
Svar fra DFS Furniture - Kettering
Good afternoon Elizabeth,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Svar fra DFS Furniture - Kettering
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
DFS Kettering
We purchased a sofa set and a coffee table today at DFS Kettering. The staff member Lucy was extremely helpful and polite. She explained all the buying options, delivery time frames and care protection plans which made a buying process very quick and easy.
26. april 2026
Svar fra DFS Furniture - Kettering
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
DFS sell sofas that they don't know how…
DFS sell sofas that they don't know how to assemble, connect or fix
6. september 2025
Svar fra DFS Furniture - Kettering
Good morning,
Thank you for taking the time to write us a review, we are really sorry to hear you remain unhappy with your furniture. We can confirm this is currently being discussed with the relevant team, and your options have been provided. However, we will ensure your feedback is relayed to the relevant personnel.
Kind Regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - Kettering
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
The salesman was extremely helpful
The salesman was extremely helpful and polite.
All details where fully explained to us when we placed the order
24. april 2026
Svar fra DFS Furniture - Kettering
Hello,
Thank you for sharing your 5 star review with us.
Kind Regards,
Holly M
DFS Customer Support
Reece was brilliant very helpful and…
Reece was brilliant very helpful and professional and made me and my daughter very welcome buying her new couch for her 1st home
21. april 2026
Svar fra DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
James was really great
James was really great, made the process very quick and simple. Great customer service
21. april 2026
Svar fra DFS Furniture - Kettering
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Very comfortable walk around with no…
Very comfortable walk around with no pressure on sales, very good sales person (Reece) with again no pressure made the experience very comfortable ensuring the right decision was made.
19. april 2026
Svar fra DFS Furniture - Kettering
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very nice staffs
Staffs are very nice, explained all the further plans and payments and the product very well.
20. april 2026
Svar fra DFS Furniture - Kettering
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Reece was very helpful and informative
Reece was very helpful and informative, provided all the information and worked with us to get what we wanted and also made sure it fit in our room.
20. april 2026
Svar fra DFS Furniture - Kettering
Good morning Henry,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.