Was immediately attended to by a very friendly, professional and knowledgeable lady called Liz/Lizzy. She explained everything in great detail, the whole process eg what would happen and when. She was... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Talked me through the whole process. Explained the differences between manual/power/power assist. Didn't push me to buy anything else. Provided drinks while we waited, excellent customer service. Expl... Vis mer
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Lizzy at Hanley, Festival Park store was lovely! Welcoming upon arrival and checked in with us as we browsed without feeling pressured, once ready Lizzy came over to offer assistance and was very prof... Vis mer
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Bethany provided me with all the information needed to make a suitable purchase. Lovely range available but once Bethany knew what we were looking for she was able to guide us in the right direction t... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
Cobridge Road, ST1 5LG, Stoke-on-Trent, Storbritannia
- 0333 999 9747
4,9
Enestående
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Amna was amazing!
Amna was great with recommendations for exactly what we were looking for. Explored all our needs and was incredibly friendly and helpful throughout.
18. mai 2026
Svar fra DFS Furniture - Hanley
Good morning,
Thanks for your lovely feedback, we’re glad to hear Amna met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Ms joan t
I recently purchased a sofa from this company and had a great experience from start to finish. The ordering process was smooth, communication was clear, and delivery was on time. The sofa looks exactly as described, feels high quality, and is very comfortable. The staff were helpful and professional throughout. I’m very happy with my purchase and would definitely recommend this company to others looking for stylish and reliable furniture.
18. mai 2026
Svar fra DFS Furniture - Hanley
Good afternoon Joan,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Relaxed experience
Nobody pestering you when you entered the store. We were able to browse at our leisure!. The member of staff who took our order was really pleasant and friendly.He explained everything including optional extras which he did emphasise it’s our decision.
17. mai 2026
Svar fra DFS Furniture - Hanley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - Hanley
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great customer experience
Very friendly and welcoming from John .We’d been in a few days before and he recognised us straight away .John was there if we needed help but didn’t make us feel under any pressure .He was very knowledgeable and helped us to pick the perfect sofa’s for us after listening to our requirements .Fabulous customer service and wouldn’t hesitate to recommend DFS to family and friends .Looking forward to having our sofa’s and stool delivered and set up in our home .Many thanks again to John
16. mai 2026
Svar fra DFS Furniture - Hanley
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that John met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Good staff x
17. mai 2026
Svar fra DFS Furniture - Hanley
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
The service from start to finish was…
The service from start to finish was brilliant. I discussed what I was looking for in a sofa and the member of staff listened and helped with every question that was asked and helped me find the sofa that I wanted. The staff were really friendly and in touch with what the customers want.
16. mai 2026
Svar fra DFS Furniture - Hanley
Good morning Al,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Sofa shopping…
After going to DFS there was a large selection to choose from the staff were very helpful and not to pushy.It was good to look around without staff following us but they were there if we need any advice. When we had purchased our sofa everything was explained to us in detail about colour and how it would be fitted together when delivered.
16. mai 2026
Svar fra DFS Furniture - Hanley
Good morning,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Very helpful in the store .
Very helpful in the store .. setting up the order for us online as we needed to measure our old sofa …. Online ordering was very easy
16. mai 2026
Svar fra DFS Furniture - Hanley
Good morning Lorraine,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Really pleased with the service I…
Really pleased with the service I received from Staff on my purchase
15. mai 2026
Svar fra DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful staff
Very helpful staff. Clearly explained all options, prices & delivery process
3. mai 2026
Svar fra DFS Furniture - Hanley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
john was polite efficient very…
john was polite efficient very knowledgeable
and friendly.
14. mai 2026
Svar fra DFS Furniture - Hanley
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Attended to as soon as I came in to the…
Attended to as soon as I came in to the store. Very friendly welcome allowed me to browse. Lyndsey was very helpful helped me in choosing items and explained well about the product. I had a very pleasant day at DFS.
14. mai 2026
Svar fra DFS Furniture - Hanley
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Lyndsey met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Staff were extremely helpful and…
Staff were extremely helpful and thorough. Didn't feel pressured at all and were happy to talk through lots of options with us as we we couldn't make our minds up.
12. mai 2026
Svar fra DFS Furniture - Hanley
Good morning,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Svar fra DFS Furniture - Hanley
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Staff were very friendly
Staff were very friendly, provided a profesional service and were customer focused.
10. mai 2026
Svar fra DFS Furniture - Hanley
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Salesperson was helpful
10. mai 2026
Svar fra DFS Furniture - Hanley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Lovely bright store plenty of choice…
Lovely bright store plenty of choice and a lovely young lady who took our order.Would definitely recommend this store to anyone.
8. mai 2026
Svar fra DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Dfs settee
The ladies who dealt with me was very good and explained everything for me so I completely understood and was so lovely 😍 her customer service was top notch and I would buy from her again
9. mai 2026
Svar fra DFS Furniture - Hanley
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Good customer care
9. mai 2026
Svar fra DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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