The members of staff we interacted with were attentive and helpful. We were offered a much needed coffee after trailing round other stores. When we decided which sofa we wanted we were given specific... Vis mer
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Beliggenhet
Bytt filialIkea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP Giltbrook, England, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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We had a really positive experience ordering our new sofa from DFS. The whole process was simple and straightforward from start to finish. Everything was explained clearly, all of our questions we... Vis mer
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We were lucky to find what we were looking for....However the customer service was great and Keely was very patient and accommodating and took us through the entire process really well. She's a great... Vis mer
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Becky was brilliant from start to finish. Went through all of the colour options and combinations and was thorough on care instructions. She went out of her way to remember our names and was really go... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
Ikea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP, Giltbrook, England, Storbritannia
- 0333 999 9777
4,9
Enestående
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Dee was wonderful and explained…
Dee was wonderful and explained everything in detail. I can’t wait for the new sofa to arrive
14. juni 2026
Svar fra DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Returning customer to DFS and agwin…
Returning customer to DFS and again really pleased with customer service today. Lovely saleswoman at Giltbrook, Notts. Took time to listen to our very specific needs and found us exactly what we wanted. Could not have been more helpful. Thanks Becky xx
15. juni 2026
Svar fra DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Sofa was delivered yesterday which is…
Sofa was delivered yesterday which is broken rang to arrange it to be sorted and we have to wait 3 weeks for a “service manager” to come and look at this
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra DFS Furniture - Giltbrook
Good Afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
Svar fra DFS Furniture - Giltbrook
Hello,
Thank you for your positive review.
Kind Regards,
Holly M
DFS Customer Support
The staff were great
The staff were great; they welcomed us and didn't pester us. They left us to it to look and try things out for ourselves until we were ready. Then we dealt with Matt, who was great. He answered everything we asked and informed us well.
14. juni 2026
Svar fra DFS Furniture - Giltbrook
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great service.
First time buying a sofa. Thanks to Nathan and the service and the support he provided, helped me greatly with confirming everything I needed to know about the lovely sofa set I loved. Great quality and price!
13. juni 2026
Svar fra DFS Furniture - Giltbrook
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Nathan.
Kind Regards,
Jordan
DFS Customer Support
Charlotte was extremely helpful
Charlotte was extremely helpful, explained everything we needed to know and was really really professional
14. juni 2026
Svar fra DFS Furniture - Giltbrook
Hello David,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Matt the sales guy really looked after…
Matt the sales guy really looked after mum and myself yesterday and today. No hard sales. Thank you very much Matt. From Valerie and Dianne
14. juni 2026
Svar fra DFS Furniture - Giltbrook
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great service
John was helpful and informative, and was very understanding about us wanting to have a quick shop around before we ordered. We felt no pressure whatsoever about our purchase, top bloke.
13. juni 2026
Svar fra DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great customer service
13. juni 2026
Svar fra DFS Furniture - Giltbrook
Good Morning,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
Bob at the Giltbrook store was very…
Bob at the Giltbrook store was very attentive and spent good amount of time comparing the differences between two sofas for us
13. juni 2026
Svar fra DFS Furniture - Giltbrook
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Svar fra DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Nathan was very knowledgeable calm and…
Nathan was very knowledgeable calm and made me felt that I was making the right choices
13. juni 2026
Svar fra DFS Furniture - Giltbrook
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Svar fra DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
not pushy and very informative to help…
not pushy and very informative to help us decide on our purchasers
12. juni 2026
Svar fra DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Svar fra DFS Furniture - Giltbrook
Hello Ste,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Bob,not only found what I wanted but…
Bob,not only found what I wanted but lead me through all the formality of ordering .
11. juni 2026
Svar fra DFS Furniture - Giltbrook
Hello Rowe,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Professional
Professional, polite, welcoming staff member called Bob.
Took the time I needed to discuss all the options.
Complimentary coffee was a nice touch.
10. juni 2026
Svar fra DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very nice place to buy
Becky was very polite and helped me with the process of purchase sadly I didn’t pass the credit check
10. juni 2026
Svar fra DFS Furniture - Giltbrook
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Lovely staff
Lovely staff. Very knowledgeable and welcoming without being pushy and also given a cup of coffee!
9. juni 2026
Svar fra DFS Furniture - Giltbrook
Hello Jacqui,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments.
Kind regards,
Lia
DFS Customer Support
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