The members of staff we interacted with were attentive and helpful. We were offered a much needed coffee after trailing round other stores. When we decided which sofa we wanted we were given specific... Vis mer
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Beliggenhet
Bytt filialIkea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP Giltbrook, England, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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We had a really positive experience ordering our new sofa from DFS. The whole process was simple and straightforward from start to finish. Everything was explained clearly, all of our questions we... Vis mer
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Becky was brilliant from start to finish. Went through all of the colour options and combinations and was thorough on care instructions. She went out of her way to remember our names and was really go... Vis mer
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We were lucky to find what we were looking for....However the customer service was great and Keely was very patient and accommodating and took us through the entire process really well. She's a great... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
Ikea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP, Giltbrook, England, Storbritannia
- 0333 999 9777
4,9
Enestående
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent service from start to finish
Excellent service from Charlotte. Seamless sales process was really appreciated!
9. august 2026
Svar fra DFS Furniture - Giltbrook
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Customer service was excellent. Our sales person was very helpful, informative and patient. Made the whole experience extremely pleasant. Thank you
9. august 2026
Svar fra DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Salesperson was extremely helpful and…
Salesperson was extremely helpful and nothing was too much trouble.
8. august 2026
Svar fra DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Diana was very helpful and thorough
8. august 2026
Svar fra DFS Furniture - Giltbrook
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Svar fra DFS Furniture - Giltbrook
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
No pushy sales people till we needed…
No pushy sales people till we needed one looked after us very well
7. august 2026
Svar fra DFS Furniture - Giltbrook
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Excellent service. Excellent assistance given by the…
Excellent assistance given by the member of staff without being pushy. Very friendly and amenable.
7. august 2026
Svar fra DFS Furniture - Giltbrook
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Customer service was excellent
Customer service was excellent. Tom was very helpful and knowledgeable and helped my mum make a very solid decision about the sofa bed she wanted. He explained everything to her, including me so I was able to reiterate things.
Thank you Tom.
6. august 2026
Svar fra DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Amazing service from Rachel
Amazing service from Rachel, really helpful friendly, can’t wait for my new sofa to arrive
Thanks for the great service Rachel will definitely recommend you to friends & family x
5. august 2026
Svar fra DFS Furniture - Giltbrook
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Friendly professional service
Rachel our salesperson was brilliant. Gave us time to look and was on hand for any questions. Very easy sales process, friendly and professional. Store was well stocked and nicely laid out. Walked out with a sofa and dining suite.
4. august 2026
Svar fra DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Svar fra DFS Furniture - Giltbrook
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
great friendly customer service
4. august 2026
Svar fra DFS Furniture - Giltbrook
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Lovely furniture, lovely atmosphere, lovely staff.
Staff were very nice and welcoming. Helped with everything I needed and getting my new sofa ordered. Explained and went through everything I could add and change.
Had a big range of sofas to look at so that you could see different ones in different colours and I found the one I was looking for online and in person it looked even better
I spoken and went through everything with one of the girls that worked there and sorted everything out for me and she was brilliant. Would definitely recommend to others to come to this DFS.
3. august 2026
Svar fra DFS Furniture - Giltbrook
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Easy to order and sort out queries
Easy to order and sort out the finance. We ordered the wrong sofa in store but when I rang Dfs they responded straight away and Matt from Giltbrook rang us back within the hour to confirm and re-sort.
3. august 2026
Svar fra DFS Furniture - Giltbrook
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Friendly, helpful DFS team!
Useful information, helped very well with the infill choices for the cushions so i could make an informed decision. Efficient! Very good overall service.
3. august 2026
Svar fra DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Very good experience
Very good experience, the staff were very good, guided us through this purchase and explained everything step by step, very satisfied, now just a wait for our sofa to arrive
2. august 2026
Svar fra DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Pete was excellent with all our…
Pete was excellent with all our questions we asked and shown us our to operate the cinema experience and with the music
2. august 2026
Svar fra DFS Furniture - Giltbrook
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Excellent Service
Personable experience and excellent customer service form start to finish.
2. august 2026
Svar fra DFS Furniture - Giltbrook
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - Giltbrook
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great friendly staff used company before and will use again
Great friendly staff, very knowledgeable
1. august 2026
Svar fra DFS Furniture - Giltbrook
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
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