Walked in not looking to buy anything. Greeted by Mihai who was lovely throughout. Ended up with a 3 piece suite. Beautiful colour and style. Mihai was very professional and easy to talk to and ask qu... Vis mer
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Beliggenhet
Bytt filialDering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL Cardiff, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We had such a lovely experience at DFS, and a big thank you to Sameera for making it so enjoyable. She was incredibly friendly, knowledgeable and helpful, taking the time to understand our lifesty... Vis mer
Selskapet har svart
Really pleased with how our visits went. Greeted by Sales Advisor Sameera on the first occasion, who was polite, informative and helpful as we browsed products on offer. Answered all questions and inf... Vis mer
Selskapet har svart
Great Experience David and Zeena from the Cardiff Leckwith Store were both very helpful, polite and took their time in helping us to decide on our sofa. Explained the process very clearly and... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
Dering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL, Cardiff, Storbritannia
- 0333 999 9766
4,8
Enestående
4k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Match our Expectations !!
We were able to identify the sofa which match our expectations and were able to order it within 2 days. Thanks to staff Allison for ordering it !! Special thanks to Rose for explaining us even beyond the shop closing time !!! Always a prep in online before going to shop is very handy.
6. juni 2026
Svar fra DFS Furniture - Cardiff
Hello Pradeep,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Allison.
Kind regards,
Lia
DFS Customer Support
First class service from very friendly…
First class service from very friendly and helpful staff
6. juni 2026
Svar fra DFS Furniture - Cardiff
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
DFS corner Unit
We went into the shop and measured the furniture, as we had a limited gap, we were unable to find anything and were just leaving, when the salesmen asked what the problem was, he took us around a couple of corner units then said give me a minute, he came back and said we can do the one you want, at the size and the angle you want, they can make it that size. He went out of his way.
1. juni 2026
Svar fra DFS Furniture - Cardiff
Hello David,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Svar fra DFS Furniture - Cardiff
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Amazing dfs so helpful really amazing…
Amazing dfs so helpful really amazing people who work there lovely quality sofas to
29. mai 2026
Svar fra DFS Furniture - Cardiff
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
I had a good customer service
I had a good customer service. I was well welcomed. Who attended to me was quite explicit.
Know what she was doing, active and we left very satisfying....
29. mai 2026
Svar fra DFS Furniture - Cardiff
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Zina was friendly helpful through out…
Zina was friendly helpful through out the sale advising us on all aspects of the suite etc
29. mai 2026
Svar fra DFS Furniture - Cardiff
Hello Pamela,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Zeena made our purchase so easy and was…
Zeena made our purchase so easy and was absolutely amazing, I couldn't be happier with my new sofa's. Thank you
28. mai 2026
Svar fra DFS Furniture - Cardiff
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
I came into DFS with a particular sofa…
I came into DFS with a particular sofa and chair in mind
I was helped really quickly and efficiently
All done within a short time
Mike helped me really well and retained a sense of humour as I did have a special needs person with me who needed attention whilst we were completing the details of the purchase
28. mai 2026
Svar fra DFS Furniture - Cardiff
Hello,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Mike.
Kind regards,
Lia
DFS Customer Support
Sam was amazing from start to finish
Sam was amazing from start to finish - she was polite, knowledgable on the product and always had a big smile on her face. Very approachable and not pushy on sales. Overall a top quality service and she is a credit to the Cardiff Leckwith branch!! (branch location not an option on below drop down)
25. mai 2026
Svar fra DFS Furniture - Cardiff
Hello Josh,
We're really grateful you shared this amazing 5* review. We are glad to hear that Sam helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Carly and Zena at leckwith store are…
Carly and Zena at leckwith store are absolutely amazing so helpful and informative
13. mai 2026
Svar fra DFS Furniture - Cardiff
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Everything from start to finish was…
Everything from start to finish was brilliant we were given the opportunity to wander around the store but staff were on hand to answer any questions. We found a sofa we loved and Rose was really helpful in taking us through the steps to get the sofa booked in, and delivery will be in 2 weeks which is brilliant. Special mention also to the lovely manager who was able to answer a few questions we had. (we visited the Leckwith store in Cardiff)
16. mai 2026
Svar fra DFS Furniture - Cardiff
Good morning Mel,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Svar fra DFS Furniture - Cardiff
Good morning Leah,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
We paid for gliders on the sofa there…
We paid for gliders on the sofa there was none, I want a refund marks on the sofa screws missing it is not good enough. Please advise what you are going to do yo resolve these issues.
21. april 2026
Svar fra DFS Furniture - Cardiff
Good Afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
Great Experience
Great Experience
David and Zeena from the Cardiff Leckwith Store were both very helpful, polite and took their time in helping us to decide on our sofa. Explained the process very clearly and knowledgeable on all aspects.
David initially helped us and answered questions regarding Arwen and plotted different types of styles. We were sold on this but had to come back the next day to show one more family member before placing our order.
We dealt with Zeena the next day and placed the order. Very kind and polite.
11. mai 2026
Svar fra DFS Furniture - Cardiff
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Excellent Loverly staff member David
Excellent Loverly staff member David. Very nice not plushie but very good
5. mai 2026
Svar fra DFS Furniture - Cardiff
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Really pleased with how our visits…
Really pleased with how our visits went. Greeted by Sales Advisor Sameera on the first occasion, who was polite, informative and helpful as we browsed products on offer. Answered all questions and informed on all options. Agreed to come back the following week after taking some time to consider options. Returned a week later, and Sameera sorted us out quickly and smoothly. Explained everything, what happens at each stage and look forward to taking receipt of our new sofa. Would definatley recommend
2. mai 2026
Svar fra DFS Furniture - Cardiff
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Sameera met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Svar fra DFS Furniture - Cardiff
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Svar fra DFS Furniture - Cardiff
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Shocking and never agin
Shocking and never agin, buys a sofa made and delivered in weeks, six custom all made by the same designer Joules, two arrive on April the 2nd of April, 2 arrived at the 8th of May and 2 are currently outstanding to arrive god knows why
7. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DFS Furniture - Cardiff
Good afternoon Jason,
Thank you for taking the time to share your feedback, its much appreciated.
To confirm you have 6 items on the order which come from three separate suppliers all of which have different delivery times. The delivery times for each item are visible near the product description for each item you purchased online. This is why you have had separate deliveries, the remaining scatter cushions you are waiting on do come with a 10-week lead time as advertised via the website.
If you have any other questions surrounding this please do let us know on 0333 9999 777.
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