Surprisingly easy and pleasant process No overwhelming sales pitch, which is a bonus for me! All information was clear and relevant Neil was courteous, friendly and knowledgeable I feel reassured... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Very good , straight forward order
Selskapet har svart
Very helpful video tour of the sofa I was buying. Aaron was cheerful, friendly and his information was very useful
It's always so easy to pick what you want from dfs . And there always so helpful with everything .
Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
54, Lower Mall, Intu Shopping Centre, BR1 1DN, London, Storbritannia
- 0333 999 9730
2,6
Under middels
11 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Poor quality
After only two years of owning this sofa and with very minimal use the springs have come out and the sofa makes noise every time you sit on it. While I appreciate that someone came to repair it, I am very concerned that a sofa costing £1,000 is experiencing these kinds of issues in such a short time.
This raises serious questions about the quality and durability of the product. I would expect a sofa in this price range to last significantly longer without structural problems.
I would appreciate a clear explanation and reassurance that this issue will not continue, or information on what further resolution can be offered.
Order number 37zbw4974
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra DFS Furniture - Bromley
Good Afternoon Mari,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Please accept our apologies if you are experiencing a problem with your furniture. We are sorry to hear that you are having issues with your sofa.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
Svar fra DFS Furniture - Bromley
Good morning Kerry,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Good experience
4. februar 2024
Svar fra DFS Furniture - Bromley
Good Afternoon
Amazing review, thanks for sharing!
Kind Regards
Kimberley
DFS Central Customer Support
Svar fra DFS Furniture - Bromley
Good Morning Sheryl,
Thank you for your kind review. We are really happy to hear you enjoyed your experience in-store. We look forward to you receiving the furniture!
Kind Regards,
Sharon W
DFS Central Customer Support.
In past 30 days I called Customer…
Be aware with this company, you’re not going to get VAT invoice From them.
In past 30 days I called Customer service 5 times for my VAT invoice. Every time they said you will receive it within five days. Look like this company doing something dodgy not paying VAT correctly to HMRC that’s why they are avoiding VAT invoice to customers. This should be a very simple process and issued the vat invoice the purchase time they leave me no choice to Make a legal action and return the sofa.
1. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra DFS Furniture - Bromley
Good Afternoon Maz,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated.
We are sorry about the experience you are currently having with DFS and the time frame it is taking to receive your VAT invoice. This is very disappointing to hear and we are very sorry for any inconvenience this may have caused.
We have reviewed your order and looked into this further. We have sent the VAT invoice to you via email and will be with you shortly. We are very sorry for the time frame it has taken to receive this.
Kind Regards,
Simon T
DFS Central Customer Support
Surprisingly good experience
Surprisingly easy and pleasant process
No overwhelming sales pitch, which is a bonus for me!
All information was clear and relevant
Neil was courteous, friendly and knowledgeable
I feel reassured and confident that dfs will do exactly what they say they will do
30. august 2022
Absolutely abysmal
Absolutely abysmal service. We’ve always iced DFS but something has gone seriously wrong as it feels like a different company this time around. We’ve had 3 rearranged delivery dates, meaning we removed our old sofa and have been without anything to sit on since. The 3rd delivery was cancelled and I only found out when no one turned up on the day and I called the service centre. When the second was cancelled someone was meant to call me and didn’t. Today on the 3rd attempt only one of the two sofas we orders was delivered. The one that has been delivered is stained and meaning someone now needs to come out to clean it. Having sent a complaint two days ago regarding the delivery issues I’ve not heard anything back and have had to follow up on the sofa we still have missing today. TERRIBLE service DFS!
16. juni 2022
Svar fra DFS Furniture - Bromley
We are very sorry to hear that you have experienced an issue with your furniture order. This is very disappointing and we apologise for any inconvenience caused.
If you require any further assistance please do not hesitate to contact our Customer Service Team on 0333 9999777.
Many thanks,
Lauren Siviter
DFS Head Office Customer Service
Tel: 0333 9999777
It's always so easy to pick what you…
It's always so easy to pick what you want from dfs . And there always so helpful with everything .
20. februar 2021
Very helpful video tour of the sofa I…
Very helpful video tour of the sofa I was buying. Aaron was cheerful, friendly and his information was very useful
15. februar 2021
Very quick and easy
23. desember 2020
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