Great first impression on walking in. Our small Frenchie was welcomed with open arms while we were given a surprisingly good coffee. Both the manager and the lovely Persian girl (Laila?) were extremel... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Really great experience! All of the staff were so friendly and helpful. Sweeda looked after us and guided us through everything step by step. As first-time sofa buyers, we really appreciated how thoro... Vis mer
Selskapet har svart
My whole experience was great. Sweeda Azam listened carefully to what my requirements were and expertly showed me a range of options that fitted. Then she brought me a coffee and gave me time to tes... Vis mer
Selskapet har svart
Sales staff very really helpful, professional and knowledgeable. Told us everything we needed to know before buying and there was no gimmicky sales pitch
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
971 Great West Road, TW8 9DN, Brentford, Storbritannia
- 0333 999 9827
4,8
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra DFS Furniture - Brentford
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Very friendly
Very friendly, efficient staff. Made us very welcome. Excellent product knowledge. Would highly recommend.
30. mars 2026
Svar fra DFS Furniture - Brentford
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
The staff were very helpful
The staff were helpful and we were very happy with the purchase.
29. mars 2026
Svar fra DFS Furniture - Brentford
Good afternoon John,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Very nice experience We were left to browse through the shop…
We were left to browse through the shop without being harassed which was great. When we had decided we had no problem making it known that we were ready to ask questions etc
We were treated with great service and hospitality very informative and answered all our questions
29. mars 2026
Svar fra DFS Furniture - Brentford
Good afternoon Steve,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
We had Great expedience with dfs staff…
We had Great experience with dfs staff every thing was finished smoothly and professional way and short time I recommend to visit the dfs Brentford team if you want pay sofa and not sure what you choose then the staff will help you with that definitely 10/10
28. mars 2026
Svar fra DFS Furniture - Brentford
Good morning Mohamud,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Friendly knowledgeable staff great…
Friendly knowledgeable staff great customer services thank
You
24. mars 2026
Svar fra DFS Furniture - Brentford
Good afternoon Mary,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
The lady was absolutely brilliant
The lady was absolutely brilliant, efficient and informative.
25. mars 2026
Svar fra DFS Furniture - Brentford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Great sofa great price
Got a sofa in the clearance section for half the price. Super helpful sales team especially the manager, who helped me arrange delivery within such short notice
16. oktober 2025
Svar fra DFS Furniture - Brentford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
The experience was outstanding
The experience was grate , the lady who dealt with me was very polite and helped me to find the sofa I was looking for.
23. mars 2026
Svar fra DFS Furniture - Brentford
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
The lady that served us was very…
The lady that served us was very helpful. She told us what would go well with what. And she let us ask all the different questions we had. And then she also offered us a hot drink. The hot chocolate was very lovely.
Great experience.
21. mars 2026
Svar fra DFS Furniture - Brentford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer services and experienced
Excellent customer service and communication by advisory felt well welcomed really like the experience
19. mars 2026
Svar fra DFS Furniture - Brentford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The stuff member went well out of our…
The stuff member went well out of our way above and beyond their duties to try and make two corner sofas fit into an area they wouldn’t
17. mars 2026
Svar fra DFS Furniture - Brentford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Helpful Staff Member
I received excellent service during my visit to the store. We were looked after by Harri who was a very pleasant young man. He was helpful, talked us through all the warranty options available and assisted through our transaction with no issues. It made for a very pleasant experience.
14. mars 2026
Svar fra DFS Furniture - Brentford
Good morning,
We are really grateful for your kind words and for sharing your experience in our store with Harri. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
It was a great experience and…
It was a great experience and opportunity to buy some furniture recommended by my relatives and I’m sure DFS make my dreams come true…
14. mars 2026
Svar fra DFS Furniture - Brentford
Good Morning Akash,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Sales assistant was excellent in his…
Sales assistant was excellent in his customer service skills. Very helpful and knowledgeable. A credit to the company!
14. mars 2026
Svar fra DFS Furniture - Brentford
Good Morning Nim,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Svar fra DFS Furniture - Brentford
Good Afternoon Dan,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Sweeda greeted us with such warming and…
Sweeda greeted us with such warming and polite energy. It made the experience 10/10. Sadia helped beforehand with the decision making and provided the same quality of service. It was an extremely smooth and easy with everything explained in detail. I recommend Brentford DFS so much.
13. mars 2026
Svar fra DFS Furniture - Brentford
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Sweeda met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
I was served by a lovely young lady…
I was served by a lovely young lady today.
She was very professional in her approach to myself and my family and she made the whole process very easy and relaxing.
I didn't feel forced into buying more thrn I wanted.
10. mars 2026
Svar fra DFS Furniture - Brentford
Good morning Julie,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Good service.
9. mars 2026
Svar fra DFS Furniture - Brentford
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Svar fra DFS Furniture - Brentford
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Kind Regards,
Vanessa
DFS Customer Support
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