We had the pleasure of being served by Izzath at your Beckton branch today. Izzath listened to our needs and ideas Made suggestions and recommendations. He was very professional and friendly we did... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The salesman was very friendly and wasn't pushy for a sale at all .we were offered refreshments while we spoke about our different options .Once we decided on the furniture we wanted the salesman... Vis mer
Selskapet har svart
Exceptional staff, very friendly and knowledgeable. Kelly was excellent in that she spent a lot of time during my multiple visits by going through all the details of the products, the measurements and... Vis mer
Selskapet har svart
My experience buying from DFS was great from start to finish. The staff were friendly, welcoming, and never pushy. They took the time to answer all my questions and helped me find the right sofa for m... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
Claps Gate Lane, E6 6LH, London, Storbritannia
- 0333 999 9789
4,8
Enestående
4k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Disappointing delivery experience
We purchased a sofa and carpet in store for our new house. Before placing the order, we made it very clear that we wouldn't be getting the keys until 7th August and specifically asked for a note to be added so nothing would be delivered before the 10th. The sales assistant reluctantly agreed and told us it wouldn't be an issue because the sofas were custom made and wouldn't be ready before then.
What they failed to realise was that the carpet was a standard item that the supplier already had in stock. It was scheduled for delivery on the 5th, before we even had access to the house.
After calling customer service, we found out that no delivery notes had been added at all, despite our request. We called again the next day and were assured the delivery would be cancelled and that the carpet supplier would contact us to arrange a new date.
Instead, today we received an email saying the carpet had been delivered and, luckily, the sellers accepted it for us. This could have been avoided entirely if the delivery instructions we'd asked for had actually been added in the first place.
Now we have no way of checking the condition of the rug, and it's awkward having to rely on the sellers to accept deliveries for a house we don't even own yet. Overall, it caused a lot of unnecessary stress and frustration. Last but not least, we are lucky (in a sense) that our sofa is not available until October due to it being custom made. Had it been delivered on the same date as the rug, we would've ran into a lot more issues than we already have.
Based on this experience, we probably won't be shopping here in person again.
1. august 2026
Svar fra DFS Furniture - Beckton
Hello Brendan,
Thank you for sharing your experience with us. We are deeply sorry to hear about the issues you have faced with furniture and the subsequent handling of your concerns. Your feedback is extremely valuable, and we understand your frustration given the situation. We're glad to hear the rug has now been received safely and we will aim to feed this back to ensure better care is taken when updating the notes, apologies again.
Kind regards,
Lia
DFS Customer Support
Moin was a good salesman
3. august 2026
Svar fra DFS Furniture - Beckton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Salesman spoke way too much
Salesman spoke way too much
Just wanted to buy a sofa - ended up having a 45 minute sales pitch and tried to upsell us with a load of extras we did not ask for or want
Left very frustrated with the buying experience
2. august 2026
Svar fra DFS Furniture - Beckton
Good morning Jim,
Thank you for taking the time to share your review with us, we are disappointed to hear you did not enjoy your experience in-store and the completion of your purchase took longer than expected. Our sales advisers do aim to inform customers of everything available, including upgrades, additional extras and any other products that may be suitable for you. I will ensure this is fed back to the relevant management team to ensure our service is improved as necessary.
Kind Regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - Beckton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Moinul treated us like family and made…
Moinul treated us like family and made us feel very special and appreciated. Very nice man. Thank you for your attention to us.
1. august 2026
Svar fra DFS Furniture - Beckton
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Moin was unbelieavble with his detailed…
Moin was unbelieavble with his detailed knowledge and personlised customer service. Brilliant overall experience, highly recommed, thanks moin.
1. august 2026
Svar fra DFS Furniture - Beckton
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Moin.
Kind Regards,
Jordan
DFS Customer Support
Svar fra DFS Furniture - Beckton
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Great service by moinul ay becktom
Great service by moinul ay becktom. Exceelnt xustomerse serbuce
31. juli 2026
Svar fra DFS Furniture - Beckton
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Ozzy was very good
Ozzy was very good
Has very good knowledge and helped make decision
13. juli 2026
Svar fra DFS Furniture - Beckton
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Moin
Moin - excellent customer service,polite and professional with great knowledge and experience.
28. juli 2026
Svar fra DFS Furniture - Beckton
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - Beckton
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - Beckton
Hello Sohael,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Our sales Moin was amazing
Our sales Moin was amazing. He was really helpful and answered all our questions
.
27. juli 2026
Svar fra DFS Furniture - Beckton
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Svar fra DFS Furniture - Beckton
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
I would like to commend Kumar for the…
I would like to commend Kumar for the excellent customer service he provided during my DFS bed purchase. He was friendly, knowledgeable, and patient throughout the process. He took the time to answer all my questions, His professionalism and helpful attitude made a real difference, and I really appreciate the outstanding service. Thank you Kumar.
27. juli 2026
Svar fra DFS Furniture - Beckton
Hello Syed,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
The sales rep whos name I have forgot…
The sales rep whos name I have forgot was very helpful and calm. Also offered a free delivery option and explained the entire sales process in detail.
26. juli 2026
Svar fra DFS Furniture - Beckton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
speaking to people that know there stuff
a fantastic man named noah that explained in good English.
26. juli 2026
Svar fra DFS Furniture - Beckton
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Svar fra DFS Furniture - Beckton
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Wasim really helped us choose the sofa…
Wasim really helped us choose the sofa set we wanted and made everything very easy to understand
He made sure to follow up after and was always smiling
16. juli 2026
Svar fra DFS Furniture - Beckton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - Beckton
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
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