Visited today and had a furniture range/style in mind from looking online.. ended up not being right for the location so we were glad we visited the store. Asha was very helpful and explained differen... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Plenty of choice. Nice spacious store. Very pleasant staff. Not at all pushy, but there when you need assistance. Would like to give a special shoutout for Danielle who helped us so much in making o... Vis mer
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Dawn was very helpful but was great as she told us where to look for what we wanted. She left us to look and sit for as long as we wanted popping back to see if we needed any help. And a welcome coffe... Vis mer
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Asha from basildon store was absolutely fantastic. She worked so hard to help me locate a sofa on clearance and I felt she really cared about my needs and went above and beyond. I’ve rarely had suc... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
Miles Gray Road, SS14 3AF, Basildon, Storbritannia
- 0333 999 9801
4,9
Enestående
7k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Kelly P was helpful informative
Kelly P was helpful informative, friendly, making my shopping experience a nice occasion, an excellent sales person.
10. juli 2026
Svar fra DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Svar fra DFS Furniture - Basildon
Hello Christopher,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Wanted a sofa off the peg as just moved…
Wanted a sofa off the peg as just moved house. Found one atDFS which was just right, in the clearance sale and we could have next day. The lady that served us was very helpful and knowledgeable.
8. juli 2026
Svar fra DFS Furniture - Basildon
Hello John,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
New sofa bought
We were greeted by Dawn who was extremely friendly and helpful. Dawn asked us what we were looking for a proceeded to show us what was available giving us options as we were shown around. We were also offered a hot drink which was very nice. Dawn explained the whole process from start to finish. We did not feel pressured in any way and the whole experience was very easy.
7. juli 2026
Svar fra DFS Furniture - Basildon
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Dawn met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Dawn welcome me and made everything…
Dawn welcome me and made everything clear. Had all the answers to my question. And she was very relatable.
6. juli 2026
Svar fra DFS Furniture - Basildon
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
What great customer service!
Throughout the whole experience, the customer service was excellent. We didn’t feel pressured and when we needed assistance Dawn was ready with all the answers. She was really great and made us feel quiet at home. She also asked all the right questions to help us find a perfect sofa.
100% recommend DFS in Basildon, very pleased.
5. juli 2026
Svar fra DFS Furniture - Basildon
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Dawn.
Kind Regards,
Jordan
DFS Customer Support
Friendly and non pushy salesperson
friendly and non pushy salesperson. Offered tea and coffee and the whole transaction completed on the sofa rather than desk (which as great with kids). Everything explained clearly and the store was very well presented.
5. juli 2026
Svar fra DFS Furniture - Basildon
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Svar fra DFS Furniture - Basildon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Our sales person was friendly helpful…
Our sales person was friendly helpful but not pushy at all.
4. juli 2026
Svar fra DFS Furniture - Basildon
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service very friendly
We was greeted very politely at the door by Kelly who was exceptionally helpful throughout our visit nothing was to much trouble
5. juli 2026
Svar fra DFS Furniture - Basildon
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Svar fra DFS Furniture - Basildon
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Svar fra DFS Furniture - Basildon
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Staff were helpful.
27. juni 2026
Svar fra DFS Furniture - Basildon
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Good customer service talked me through…
Good customer service talked me through things that were essential on hard sell
27. juni 2026
Svar fra DFS Furniture - Basildon
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Dawn was really helpful without being overpowering being…
Dawn was really helpful without being overpowering.
Dawn's knowledge of the product and her ability to explain details thereof was first class.
She knew so many individual details about the settee we picked, which surprised us considering how many settees you have in stock.
3. juli 2026
Svar fra DFS Furniture - Basildon
Hello Phil & Sandy,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Dawn.
Kind regards,
Lia
DFS Customer Support
Svar fra DFS Furniture - Basildon
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Customer care was helpful considerate…
Customer care was helpful considerate to my needs and friendly got exactly what I wanted good experience
2. juli 2026
Svar fra DFS Furniture - Basildon
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Svar fra DFS Furniture - Basildon
Hello Clive,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Great service for purchase
We went into the DFS store at Pips Hill Basildon. The staff were polite and helpful but not overbearing. We chose our furniture and put in our order with a member of staff. It was very straightforward and then it was checked by a second member of staff so it was checked. We were very pleased with the experience.
1. juli 2026
Svar fra DFS Furniture - Basildon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Svar fra DFS Furniture - Basildon
Hello Michelle,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
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