The lady who served us was incredibly helpful and definitely knew her stuff. She made our experience smooth and hassle free. We loved that she introduced herself and led us to the sofa we were there t... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
GREAT CUSTOMER HELP GUY DARREN,QUICK TO COME AND OFFER HELP IN OUR LOCAL STORE VISIT,WHICH WAS BASILDON DFS,HE WAS VERY THOROUGH WITH TELLING US EVERYTHING ABOUT OUR CHOSEN SOFA CHOICES AND POSSIBLE E... Vis mer
We had a great experience buying our new sofa. From perusing the well stocked showroom to chatting the options through with Kelly the saleswoman. We were left confident in our choice and the order was... Vis mer
Selskapet har svart
Visited today and had a furniture range/style in mind from looking online.. ended up not being right for the location so we were glad we visited the store. Asha was very helpful and explained differen... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
Miles Gray Road, SS14 3AF, Basildon, Storbritannia
- 0333 999 9801
4,9
Enestående
7k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Terrible customer service
Terrible customer service, totally unacceptable and never again!!!
18. mai 2026
Svar fra DFS Furniture - Basildon
Good morning Raymond,
Thank you for taking the time to write us a review, we are sorry to hear you have not received the excellent level of customer service we aim to provide here at DFS. We can see that your concerns regarding the documents have been raised to the relevant department and this is in the process of being resolved for you.
Kind Regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
We certainly recommend DFS for quality…
We certainly recommend DFS for quality & value for money.
Lovely Donna took our order today, she was helpful, friendly & very knowledgeable about all the furniture and various products. Great shopping experience! Thank you so much🙂
27. mai 2026
Svar fra DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Svar fra DFS Furniture - Basildon
Hello Pearl,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
The guy who sold the sofa to us was…
The guy who sold the sofa to us was great explained everything to use and offered us a good deal
19. mai 2026
Svar fra DFS Furniture - Basildon
Hello Kwan,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
DFS Review
Had to go to DFS Basildon to use a Guardsman Insurance claim from a previous purchase.
Darren, the salesman welcomed us we came through the door, told us where the various ranges of furniture and then left us alone until we needed help in making up our minds.
When he joined us during the final decision making he explained the various options available and was most helpful.
26. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DFS Furniture - Basildon
Hello Alan,
We're really grateful you shared this amazing 5* review. We are glad to hear that Darren helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Svar fra DFS Furniture - Basildon
Hello Sarah,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Svar fra DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
New Sofa & Armchair purchase.
As soon as I entered the store. There was staff on hand. For help and assistance and advice. The salesman was extremely helpful to me , advised me on delivery , aftercare , and 5yr care plan. Which I took out. Excellent service. Thank you.
24. mai 2026
Svar fra DFS Furniture - Basildon
Hello Lee,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Great customer service
Very nice sales lady (Kelly) in the Basildon branch. Helpful and informative and did not push the sale.
24. mai 2026
Svar fra DFS Furniture - Basildon
Hello James,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Svar fra DFS Furniture - Basildon
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Excellent service from Dawn
Excellent service from Dawn. She made the process very easy and answered all our questions
23. mai 2026
Svar fra DFS Furniture - Basildon
Hello,
Thank you for sharing your great review with us.
Kind regards
Holly M
DFS Customer Support
was great start to finish
was great start to finish - Dawn was really accommodating to what i want and needed - made the process easy 5 star all day would recommend Dawn and DFS to anyone looking to buy a sofa / bed or anything else they sell
16. mai 2026
Svar fra DFS Furniture - Basildon
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Very helpful and attentive staff
23. mai 2026
Svar fra DFS Furniture - Basildon
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Greeted with a smile and asked if I…
Greeted with a smile and asked if I needed help and what I was looking for,the lady who served me was lovely and helpful and the transaction was very easy and everything was explained in detail and any questions I needed to be answered were.
22. mai 2026
Svar fra DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Svar fra DFS Furniture - Basildon
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Upon arrival was greeted straight away
Upon arrival was greeted straight away, and it was very helpful that Asha knew exactly what sofa I had my sights set on, leading us right to the sofa that me and my husband wanted to check out in person. Brilliant customer service experience checking out our order with great ease. So glad we stuck with wanting to get a dfs sofa, as a lot of other furniture stores do not have the colour options or style I was after!
20. mai 2026
Svar fra DFS Furniture - Basildon
Good afternoon Sharna,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
Great Experience at DFS
I had a great experience at DFS Furniture. The sales lady was extremely helpful, friendly, and patient throughout the whole process. She took the time to answer all our questions and helped us find the perfect sofa without any pressure. Excellent customer service and a very pleasant shopping experience. Highly recommended!
19. mai 2026
Svar fra DFS Furniture - Basildon
Good morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very warm welcome and not pushy at all
Very warm welcome and not intrusive sales staff.
Service was fantastic and very informative
18. mai 2026
Svar fra DFS Furniture - Basildon
Good morning Ian,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Svar fra DFS Furniture - Basildon
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Dette er Trustpilot
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