deVOL Kitchens Anmeldelser 

I had tried to order 3 of the same item on the website only to get a message that only 2 were in stock and my order couldn’t not be processed. Less than 12 hours (8 hour time difference) late, Chloe from customer service contacted me, got the website folks to fix the issue. Hands down, the best customer service I have ever experienced!

From our first meeting with our designer, Katie, we felt confident that Devol was the right choice for our kitchen and we were so right. Our space was relatively small and not without its challenges but Katie helped us make the most of what we had and we could not be happier with the end result. The kitchen is a real talking point and whilst it's not the biggest kitchen we've ever had, it is definitely our favourite by a long way. The quality is superb and the company was helpful and supportive throughout the process.

I live in the United States and I worked with deVOL to design my kitchen and I've purchased several additional items through their website since then for other rooms in my house. I have been very impressed with the quality of everything I have received. Also, deVOL has excellent customer service - I have never had any issues getting in touch with devOL and everyone I have come into contact with has been very nice and professional. They are very easy to work with and I'd highly recommend them!

I have been admiring the kitchens and other products DeVOL makes for quite some time already. When I was finally in the position to purchase some of their hardware, I truly enjoyed their smooth and swift service and delivery. When one item was missing from my order it was immediately re-sent. The package had been followed all the way until it reached me within a few days. Excellent, kind and very helpful personnel. I could not be happier, and their products are even better looking in real life. Thank you team DeVOL!

There is not much to say, apart from that the quality is as expected and outstanding in every respect; but, also, much appreciated after care support. This is clearly a company who looks after their customers and values their experience.

Liberty was amazing, helpful, polite, quick to respond and sent the part I needed the same day without question! I will always come back to Devol knowing this is the aftercare
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We recently worked with Katie Alderson at deVOL Kitchens, and from start to finish she completely impressed us. Katie was professional, organised, and never pushy – a true pleasure to work with. Even from our very first video call, we were struck by how prepared she was. She had already done her homework and came to us with an initial design option, which was such a great starting point.

Throughout the process, Katie showed incredible patience and flexibility, helping us refine the design through several iterations as our ideas evolved. She managed all of this free of charge and was always prompt and thorough in her communications. It’s clear she’s an expert in her field, and her passion for creating beautiful kitchens really shows.

Although in the end we couldn’t quite stretch to a full deVOL kitchen for both our kitchen and utility, we were so impressed with the service and quality that we’ve decided to use deVOL for all our accessories – taps, handles, sinks, and more. Their products are exceptional, and I’ve also sampled their paints and tiles, which are absolutely beautiful.

Thank you, Katie, for your outstanding customer service and for making the whole experience such a positive one.

We love the beautiful handcrafted knobs and handles which we are using for our newly renovated kitchen. And the customer service has been outstanding with fast response and personal follow-up when we had a problem with delivery. This is a truly great company and I warmly recommend them if you are in the process of renovating your kitchen.

We’ve had a very positive experience with DeVOL. Their design work is meticulous, their attention to detail is outstanding, and their communication has been excellent throughout. We've just had our kitchen fitted, and one of the main fitters, Sean, delivered exceptional craftsmanship. He was also incredibly flexible, adapting certain fittings to help make the most of our space and ensure everything looked perfect. Nothing felt too much for him to do which completed that positive experience.

Excellent !!

We have had a fantastic experience with deVOL from end to end, from walking into the shop to the final bill. They have been incredibly helpful, organized and fast with their responses. The customer experience is 5*.
There was no hard selling, just great advice. We did a lot of research before choosing a company (it is a big investment) and we are so glad we went with deVOL, the experience have been faultless and seamless. From working with their highly talented design team (Millie), to the incredibly organised and efficient Project Management team (Katy and Molly) to the great teams installing it (Sean et al) we cannot thank you enough. It was a fantastic and - easy experiene despite the fact that this is a very complex undertaking getting everything right from the beginning to the end. You did it. Amazing work!! And we absolutely adore our kitchen - it looks stunning - classic, elegant, understated and just gorgeous! THANK YOU! We' ll be back .. have a boot room to do :)

We are an Interior Design firm in Toronto and spec your stunning products to all of our clients. We have made several purchases and could not be happier with the quality, aesthetic and quick shipping turnaround. I have worked with Chloe and her customer service is top notch! Quick response, super accommodating and extremely personable.

Thank you so much deVOL Team!

I am a longtime admirer of your stunning products, but my glowing review is about the customer service that I received from Chloe in Websales. I had several large and complicated orders, and Chloe was available at every turn to answer all of my questions and to make the experience a fabulous one. She was knowledgeable, kind, helpful and expedient - I am so grateful. Can’t wait to see all of this in our new home.

I’ve been dealing with Chloe in an attempt to coordinate the delivery of some deVOL accessories to my hotel while I’m in London for work trips. Chloe has been extremely helpful making sure my order was shipped in an expedient manner and it arrived within 24 hours.

Edit in response to reply - my husband resolved the sink issue, so nothing further required, thanks. With regard to the tap, I’m aware that it is made by Perrin & Rowe, yes. In fact this has been mentioned repeatedly since I complained and I’m unsure why; perhaps this is an attempt to absolve DeVol of responsibility for the quality of the product? Anyhow, if it is designed to work in low pressure areas, this really ought to be mentioned in the product description, because it’s borderline unusable when water pressure is decent.

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We’ve been fans from afar of the DeVol brand for quite some time, ordering the look books, following on Instagram and watching the “Love of Kitchens” show, having a DeVol kitchen was a long term goal of ours, as we felt an alignment of values.
In the short term, we saved for various DeVol items - paint, sink, taps, brassware etc to help with our renovation. We have been so disappointed with our purchases (aside from the paint, can’t speak yet of longevity, but based on application and finish, the paint is truly excellent).
The Double Fluted Belfast sink was a real splurge for us, but justified as a centre piece. Whilst it does look great, there were issues with the bolt and the overflow fitment. We were offered a replacement but cabinetry had already been cut to size, and when we measured the sink it didn’t match exactly the measurements on the website. Since this one was outside of the stated tolerance, we were almost certain a replacement from a different batch would not fit, so my husband had to 3D print a part to rectify the issues. Lucky for us that he has that skill set, because redoing the cabinetry would have been costly.
We were given a part refund but would not have expected the issue in the first place, or for the sink to measure differently, and it took time to resolve.
More disappointing was the DeVol aged brass Ionian tap, which again, looks great, but behaves like a cheap garden tap rather than a £560 kitchen one. Every tap in our house (and garden!) has a nicer flow than this one, so we assumed there was a fault again. However, we have been told that this is expected, and to resolve we would need to pay another £150 (plus £8.50 postage!) for a replacement spout. I really cannot believe a tap which sprays the user and the surrounding area each time, is being sold at this price point. We feel like we’re being forced into an upsell at this point as it’s just so bad.
Having had quality issues on both of these products, our perception of the brand has completely changed.

I had a great experience with customer service! They answered all our inquiries and resolved issues quickly and professionally.

In addition to receiving beautiful products, I also received exceptional support from Chloe—who helped me process a complicated return/exchange from the US to the UK. She was helpful, professional, and kind—keeping me updated every step of the way.

I've had a deVOL kitchen for almost 5 years and the quality and service is excellent.
It was installed in 2020 and recently I needed a few snags rectified. They arranged kitchen fitters to come out very promptly and without quibble. I would recommend deVOL to anyone looking for a top quality kitchen.

this company is « une grande maison »
the perfection of their products and of their customer service is remarkable
this is genuine luxury

We are absolutely delighted with our kitchen, the quality and workmanship are superb and it looks absolutely beautiful. Completely exceeded expectation. Everyone at Devol was great, really helpful, especially when anything needed sorting out. The only aspect that could have made the process even more seamless was if Devol had visited our house. As our own carpenter fitted the kitchen, we had to provide the measurements etc and as it's an old rambling farmhouse communicating the rooms, nooks and changing levels took a few goes - but the results are fantastic. I would thoroughly recommend the company. Our thanks in particular to Emily, Liberty, Chelsea and Michael.