Dave rivers very helpful very friendly got the job done got the car we choose an wanted will be coming again in the future
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Terrible, don’t buy Fiat. My mother in law’s car was off the road for 6 months while we waited for a minor part to arrive citing the Straits of Hormuz as a reason for delay. The part only turned up wh... Vis mer
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Went in and spoke to both richard and scott, both were very helpfull and professional would definitely recomend.
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I bought a brand new Omoda 9 Noble from Connor at the Norwich branch. Absolutely excellent service, he knew the car inside out, no pressure to buy, did a very competitive deal when I was ready. The... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Your Local New and Used Car Sales, Servicing, MOT Test & Parts Dealers. Desira Group in Norwich, Bury St Edmunds, Diss, Great Yarmouth & Lowestoft.
Kontaktopplysninger
Heigham Street 129, NR2 4TG, Norwich, Storbritannia
- feedback@desiragroup.com
- www.desiragroup.com
3,9
Bra
161 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 87 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I bought a brand new Omoda 9 Noble from…
I bought a brand new Omoda 9 Noble from Connor at the Norwich branch. Absolutely excellent service, he knew the car inside out, no pressure to buy, did a very competitive deal when I was ready. The handover was superb, everything explained in detail and a 2nd handover offered for 2 weeks later to answer any other questions.
I would recommend both the dealership and Connor as trustworthy and prepared to go the extra mile to make sure you're happy with your purchase.
AAA+++
8. oktober 2025
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Svar fra Desira Group Plc
Hi Graham
Thank you so much for taking the time to share your fantastic feedback and for your kind words about Connor and our Norwich team! We’re delighted to hear that you had such a positive experience with your new OMODA 9 Noble — from the no-pressure approach to the detailed handover.
Your recommendation means a lot to us, and we’re so pleased that Connor was able to make your purchase experience enjoyable and stress-free. We hope you’re loving your new car, and please don’t hesitate to reach out if there’s anything more we can do for you.
Kind Regards,
Patrick
Jacob is a superb sales person
Jacob is a superb sales person. He was so helpful in helping me choose my new car, a Juke, and sending me a video of the car to patiently explaining how everything works. I did not feel pressured into making a purchase, no hard sell.
20. september 2025
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Svar fra Desira Group Plc
Hi Jill
Thank you so much for your wonderful 5-star review! We’re delighted to hear that Jacob made your car-buying experience such a positive one. It’s great to know he was able to guide you through choosing your new Juke, provide helpful videos, and explain everything clearly without any pressure. We’ll be sure to share your kind words with him – he’ll be thrilled! Enjoy your new Juke, and we look forward to welcoming you again in the future.
Kind Regards,
Patrick
New Car Handover
Have always had a good experience at the Norwich Branch and if I've had any issues they have always been happy to help.
So I had no qualms in purchasing my new car from them again.
Jacob was very helpful taking my though all the new tech in my car
25. september 2025
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Svar fra Desira Group Plc
Hi Julie
Thank you so much for your 5-star review! We’re delighted to hear that you’ve consistently had such positive experiences with our Norwich branch, and we truly appreciate your continued trust in us when choosing your new car. It’s great to know Jacob was able to guide you through all the new technology and make the process smooth and enjoyable. We’ll be sure to pass on your kind words to him. Enjoy your new car, and we look forward to welcoming you again in the future!
KInd Regards
Patrick
Great customer service at Desira…
Great customer service at Desira Norwich as always. A no brainer to buy my second car from them
9. august 2025
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Svar fra Desira Group Plc
Hi Nicky
Thank you so much for your kind words and for choosing Desira Norwich again! We’re delighted to hear that you’ve received great service and we truly appreciate your loyalty.
Enjoy your new car, and we look forward to welcoming you back in the future.
Kind Regards,
Patrick
Your sales exec was superb
Your sales exec. Alex was first class. Friendly, professional and very helpful. The whole process was quick and trouble free. Our new car was immaculate and a joy to drive away.
One small point which I think would have made the experience a little better would have been to fit the car with some mats. It was a little spartan in that regard. But we love the car and would not hesitate to recommend your company to others.
18. august 2025
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Svar fra Desira Group Plc
Hi Mike,
Thank you so much for your kind words about Alex and the team here at Desira Norwich. We’re delighted to hear that you found the whole process quick, straightforward and enjoyable – and even more so that you’re loving your new car!
I really appreciate your honest feedback about the mats. We’re always looking for ways to make the experience even better, so your comments are genuinely helpful and will be shared with the team.
If you need anything at all as you settle in with your new car, please don’t hesitate to reach out. We’re here to help and look forward to welcoming you again in the future.
Best regards,
Jake Gladding, Sales Manager, Desira Norwich Heigham Street
The Kings Lynn dealership attempted to…
The Kings Lynn dealership attempted to fix a slow puncture, but the plug they fitted still had a removable cover on and the tyre continued to deflate.
This could have caused a serious accident if the tyre had blown out at speed. I have an ATS report about it.
The 2 front tyres ATS say will need replacing in 2000miles,a quarter of their expected life.
20. september 2025
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Svar fra Desira Group Plc
Hi Mr Hodge,
Thank you for taking the time to share your feedback. We’re very sorry to read about your experience following the puncture repair carried out before delivery of your vehicle from our King’s Lynn dealership. We completely understand how concerning a tyre issue can feel and would like to sincerely apologise for this.
Having looked into this internally, it appears the puncture repair to the rear tyre may not have sealed correctly due to a protective layer not being removed from the plug. This was our mistake, and we have offered to cover the cost of the subsequent repair as a gesture of goodwill. We’re also reviewing our internal procedures to make sure this does not happen again.
Regarding your comments about the front tyres, we are currently retrieving the original vehicle condition report to verify the tread depths at the point of sale. We take safety very seriously and want to ensure everything is as it should be.
We again sincerely apologise for the error and we would really appreciate the chance to speak with you directly on this matter if you could email feedback@desiragroup.com
Thank you again for bringing this to our attention, your feedback helps us improve our service for all customers
Kind Regards,
The Desira Group Team
Jacob was brilliant
Jacob was brilliant, patiently helped me through the process of selecting and purchasing my lovely Qashqai. So pleased with my choice and the service I received - have already recommended a friend!
12. juli 2025
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Svar fra Desira Group Plc
Hi Lynda,
Thank you so much for taking the time to share your experience. It’s fantastic to hear how brilliantly Jacob supported you through choosing and purchasing your new Qashqai – we’re delighted you’re so pleased with both the car and the service you received.
Your recommendation to a friend really means a lot to us. Word of mouth is the biggest compliment we can receive, and we’re thrilled to know you’d happily recommend us.
If there’s anything else you need as you enjoy your new Qashqai, please don’t hesitate to get in touch. We’re always here to help.
Best regards,
Neil Moores, General Sales Manager – Desira Nissan Norwich
Svar fra Desira Group Plc
Hi Rajan,
Thank you for your review! It means alot to us to recieve five stars, happy motoring!
Kind regards,
Ellie
Very easy company to do business with…
Very easy company to do business with and they delivered my van and gave me a good price for my part exchange.i am very pleased with the service that i recieved from Paul Moore and I would recommend this garage to anyone who is looking for a good used and well presented vehicle.paul clark
30. august 2025
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Svar fra Desira Group Plc
Hi Paul,
Thank you for taking the time to leave such a great review. We’re delighted to hear that you found the process straightforward and that Paul was able to look after you so well. It’s brilliant to know you’re happy with your new van, the part exchange deal and the overall service you received.
Your recommendation really does mean a lot to us. If there’s anything you need as you settle in with your vehicle, please don’t hesitate to get in touch, we’re always happy to help.
Best regards,
Neil Moores, General Sales Manager, Desira Nissan Norwich
A pleasant experience
Honest and knowledgeable without being condescending or biased and nothing was too much trouble for our salesperson James.
26. august 2025
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Svar fra Desira Group Plc
Hi Gary,
Thank you so much for your five star review! We are so pleased to hear that James was helpful and nothing was too much trouble for him and you were properly looked after
Please don't hestitate to get in touch! We will always be here to help
Kind regards,
Ellie
Brilliant customer service
I had a problem with a new car, but they handled it very professionally and were always very happy to help, brilliant team ed and Jake
19. september 2025
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Svar fra Desira Group Plc
Hi Michael,
Thank you so much for taking the time to leave your feedback. I’m really pleased we were able to sort the issue quickly and professionally for you. Ed and the whole team will be delighted to know their efforts made a difference.
We always aim to make things as smooth and stress-free as possible, so it’s great to hear you felt well looked after. If you need anything at all going forward, please don’t hesitate to get in touch – we’re always happy to help.
Best regards,
Jake Gladding, General Sales Manager, Desira Suzuki & Omoda Jaecoo Norwich
Incorrect parts installed but happy to take your money
I contacted Nissan Desira in Norwich in July after my drivers side door handle snapped. I arranged to have this replaced by their team and due to the colour of my car paid extra to have the handle painted prior to replacement. I paid immediately and was assured they would contact me once the painting had been completed. It took me chasing this to arrange the replacement after nearly 3 weeks. After having it replaced and arriving home, I was shocked to find it was a plain white handle. I returned to the show room and they stated that something had gone wrong in the process of arranging the painting of the handle and assured me that they would be in contact to rectify this. It has now been 6 weeks and I have had no correspondence regarding this. I sent an email to the company last Thursday ( regarding the handle and another matter that I am also not happy with) and have had no response, just radio silence. The fact that I paid over £250 for this and no one has had the courtesy to call or email, has made me re think using the company again. I will be following up with another email and including Nissan Uk head office this time. I am far from impressed. Such bad customer service, especially for someone who has a service plan with them and has used their services on numerous occasions.
14. august 2025
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Svar fra Desira Group Plc
Hi Debs,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the difficulties you’ve had with the replacement and painting of your door handle, as well as the delay in communication. This is certainly not the standard of service we aim to provide, and we take your concerns very seriously.
Your feedback has been passed directly to our senior management team to investigate and ensure this matter is resolved promptly. You should have been contacted to arrange the corrected appointment, and we sincerely apologise that this has not yet happened.
If you have not heard from us yet, please do get in touch with us directly at your earliest convenience so we can rectify this issue as quickly as possible. We value your loyalty and feedback and want to make sure this is put right.
Kind regards,
The Desira Group Team
I reviewed this company in August as I…
I reviewed this company in August as I had what I believe to be a terrible experience but I have to say after my review I was contacted by the company and they did do there best to put my issues right, which I believe they went above what I expected. I appreciate the level of service that I received in the end. It’s a shame it got to this but I want to pass a thank you onto Richard, the group after sales manager for reaching out and sorting out my frustrations.
28. august 2025
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Svar fra Desira Group Plc
Hi Carol
Thank you for updating your review and for giving us the opportunity to put things right. We’re very sorry that your experience wasn’t as it should have been initially, but we’re pleased to hear that Richard and our team were able to resolve your concerns and go above your expectations. Your feedback is invaluable and helps us improve, and we truly appreciate your recognition of the service you received in the end.
Kind Regards,
Patrick
If you buy second-hand from this dealer…
If you buy second-hand from this dealer make sure you do thorough checks on the car.
I was unlucky to buy a car that had major faults. One of which I highlighted a few days after purchase, but was not dealt with correctly which caused additional problems a few months later.
Remember your consumer rights - return before 30 days, or certainly make them aware.
Don’t buy the AutoProtect warranty on non Desira marque cars, as you will chase your own tail trying to find a repairer who is prepared to do the work.
Having bought a new car from them previously I expected a bit more empathy and loyalty, but they just don’t care.
The man we bought the car from was persona non grata the last couple of times we brought the car in for discussion.
It was like trying to find, “Where’s Wally,” and don’t expect a reply to any email you send him either.
Overall, I expected better from a reputable dealer, but alas, I was sadly let down.
One plus point, the older guy on the service desk was the most helpful person there.
22. august 2024
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Svar fra Desira Group Plc
Hi Simon,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience. We take your concerns seriously, and our Head of Sales would like the opportunity to discuss this with you directly.
Could you please provide us with your preferred contact details by emailing feedback@desiragroup.com so we can arrange for this to be addressed as soon as possible?
We do appreciate your comments and will ensure they are reviewed with the relevant teams.
Kind Regards,
Patrick
Dreadful customer service
I called who I thought was my local dealership for help after a service they had carried out. This turned out to be a call centre who gave me the wrong number for my local dealership. Eventually I tried to call the dealership , no reply so I left a message on the answering service after a wonderful message telling me how fabulous customer service was, no one called back all day. Tried calling the service team numerous times, no one answered. I then spoke to the service desk who promised to get the service team to call me back, three days later, no one has called. This company have atrocious customer service, avoid them.
22. august 2025
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Svar fra Desira Group Plc
Hi Stephen
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your recent experience. We want to look into this further and make sure your concerns are addressed properly with our senior management team.
Could you please contact feedback@desiragroup.com to confirm which of our sites this relates to so we can investigate with the correct team and get back to you as quickly as possible?
Your comments are really important to us, and we’d like the opportunity to put this right.
Kind Regards,
Patrick
Professional attitude to car sales
Not pushy, straightforward and communicative. The car was handed over as promised. Overall, a very smooth transaction
7. juli 2025
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Svar fra Desira Group Plc
Hi Dale
Thank you for your 5-star review! We’re so pleased to hear everything went smoothly and that your car handover was as promised. Enjoy your new car, and if you need anything in the future, we’re always here to help.
Kind Regards,
Patrick
So happy with my jaecoo 7 its…
So happy with my jaecoo 7 its fantastic.
Many thanks to the wonderful staff at Desira Lowestoft especially keith and Scott they went over and above to help me. fantastic service friendly knowledgeable and passionate about all the cars always there if I need any information and a great coffee too !!
I would highly recommend this company in Lowestoft 1000%
Many thanks to you all
Regards Mary x
19. august 2025
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Svar fra Desira Group Plc
Hi Mary
Thank you so much for your wonderful 5-star review! We’re delighted to hear that Keith and Scott were able to go above and beyond to help you. It’s fantastic to know you found our team friendly, knowledgeable, and passionate – and we’re glad you enjoyed the coffee too!
Your kind words and recommendation mean a lot to all of us here at Desira Lowestoft, and we’ll be sure to share your feedback with the whole team. We’re always here if you need any further assistance, and we look forward to welcoming you again in the future.
Kind Regards,
Patrick
All staff make you very welcome
All staff make you very welcome, they are all helpful, Aran is very pleasant and made our purchase easy.
31. juli 2025
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Svar fra Desira Group Plc
Hi Brian,
Thank you so much for your 5-star review! We’re delighted to hear that you felt so welcome and supported by our team. We’ll be sure to pass on your kind words to Aran – he’ll be thrilled to know he helped make your purchase such a smooth and pleasant experience. We really appreciate you choosing us and look forward to seeing you again in the future.
Kind Regards,
Patrick
Pleasent experience
Nice experience from start to finish kept informed all.the way through the process from order to collecting keys.
1. juni 2025
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Svar fra Desira Group Plc
Hi Simon
Thank you so much for your kind feedback! We’re delighted to hear you had a smooth experience from order through to collection. Enjoy your new car, and we look forward to welcoming you again in the future.
Kind Regards,
Patrick
0/10
0/10. Awful company. I would not purchase a car from here ever again and would strongly advise anyone not to. I had a terrible time with this company. I have a lot of reason for this bad review and feel it’s justified.
1. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Desira Group Plc
Hi Becky,
We’re very sorry to hear about your experience and that we didn’t meet your expectations. We take all feedback seriously and would like to understand more about the issues you faced so we can investigate this further.
Please could you share more details with us at feedback@desiragroup.com so our team can look into this properly?
Kind Regards,
Patrick
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