I went to David Christopher Chippenham to exchange an item that was bought for my birthday. Because it was a Pandora item and they are a franchise they said they couldn’t help me because it was bought... Vis mer
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The watch we'd chosen for our son's 40th wasn't available in the Fareham shop, but the lovely Karen phoned 2 other branches to source it. Staff in the Ross-on-Wye shop very kindly dispatched the watc... Vis mer
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Ordering was quick and easy. Had a 15% discount using an online code. Was kept informed and updated all the way throughout the process via email e.g, when it had been dispatched etc. Item (Clogau brac... Vis mer
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I recently bought a beautiful Clogau ring from David Christopher Jewellers. I had a new customer discount code that I wanted to use, but for some reason it wouldn’t work. So I called the company and... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
David Christopher is a family jewellers with 10 stores across the U.K. We stock a wide selection of high street watch & jewellery brands, including Swarovski, PANDORA, Clogau and Citizen. To find a store near you visit our website where all locations can be found.
Kontaktopplysninger
3 The Maltings, Ross-on-Wye, HR9 7YB, Hereford, Storbritannia
- 01989 768667
- websales@davidchristopher.co.uk
- www.davidchristopher.co.uk
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Enestående
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I went to David Christopher Chippenham…
I went to David Christopher Chippenham to exchange an item that was bought for my birthday. Because it was a Pandora item and they are a franchise they said they couldn’t help me because it was bought in Bath. I have great difficulty in getting out and about and am not able to get to Bath. At franchise situations, it is up to the management’s discretion whether they do exchanges and I feel they could have helped me. The staff at the store were dismissive on the point of rudeness. I will not be back
18. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra David Christopher Jewellers
Thank you for taking the time to give your feedback - We are very sorry to hear you've not been happy with your experience in 1 of our stores. We will of course speak with staff.
The store would of course have no issue offering an exchange, had the item have been purchased in our store. Unfortunately Pandora have strict guidelines on processes other stores have to follow regarding, returns/exchanges, we try to follow these as close as we can.
Most enjoyable visit!!
I had such a lovely experience at David Christopher in Fareham, especially considering how busy it was on a Saturday. Despite the store being full, the customer service was absolutely outstanding from the moment we walked in. The girls were so attentive, friendly, and knowledgeable, and they still took the time to explain everything clearly without ever making us feel rushed.
The girl that helped us explained the pre-loved collection in detail and was incredibly helpful when talking through the different gemstones and sizes available. She also went above and beyond by suggesting alternatives within Pandora when ring sizing was an issue, which was really appreciated.
It’s such a shame the store is closing down because the level of service and care we received was exceptional. A big thank you to the team for making the experience so enjoyable — you’ll be greatly missed in Fareham!
16. mai 2026
Anmeldelse skrevet uten oppfordring
Went in to buy a 40th birthday
Went in to Fareham store to buy a 40th birthday . To be honest the customer service was non existent. No greeting when entering even though we were only one in store. 2 ladies carried on conversation and ignored us. When we asked to look at something she just plonked the tray down. Didn't offer any advice or alternatives. Although 20% off i would not return or recommend. We wanted pandora and would have spent more. Very disappointing 😞
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra David Christopher Jewellers
Thank you for taking the time to give your feedback. I'm sorry you were disappointed with the service provided, this will be reviewed with the store. Could you say which of of our stores you visited please?
5* service
The watch we'd chosen for our son's 40th wasn't available in the Fareham shop, but the lovely Karen phoned 2 other branches to source it. Staff in the Ross-on-Wye shop very kindly dispatched the watch to our home address with overnight tracking and it arrived before 9am as promised, so that we could have the gift for his special day.
We are so thankful for such great customer service and staff at both shops going above and beyond. 5* service.
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra David Christopher Jewellers
Wonderful news that all went smoothly and you were able to give the gift in time. We really appreciate you taking the time to give us your review and feedback on the stores - We will of course also pass this on to the stores themselves.
Total scammers
Total scammers, stay away as they rip you off
24. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra David Christopher Jewellers
We are sorry to read this - Could you give some context on this statement please? Which store have you been in, what item/order number do you have? What was the actual issue?
Extremely prompt
Had a few questions regarding something I wanted to order, they were swift and friendly with their responses. The chain and pendant arrived, and it is so much better than the photograph. Extremely prompt delivery, will definitely be back to purchase again.
11. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra David Christopher Jewellers
Thank you for taking the time to give your feedback and review. Very pleased to hear all is well and happy with the service and item!
My order never arrived and they refused…
My order never arrived and they refused to refund me. I left a honest review on trust pillow but David Christopher reported it as defamatory, so they clearly can’t handle honest feedback. Makes you wonder how accurate their feedback score is as I imagine my feedback isn’t the only one they’ve reported.
1. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra David Christopher Jewellers
We're sorry to hear things haven't gone as smoothly as you would have hoped - We will of course pass this information onto our team. Thank you for the feedback.
Easy to purchase came quickly
Easy to purchase came quickly had the item I wanted as the other website was out of stock Nicely packed
15. september 2025
Svar fra David Christopher Jewellers
Wonderful news all went as we always hope! Thank you for taking the time to give us your great feedback.
Svar fra David Christopher Jewellers
Thank you for your review! We're glad we had the item in stock for you and could deliver it quickly. We appreciate your support and hope to serve you again soon.
excellent
Very quick and easy service, good site to navigate round, The product i ordered arrived safely and quickly and well packed, A big thank you for an overall great experience :)
11. august 2025
Svar fra David Christopher Jewellers
Thank you so much for your kind words! 🌟 We’re delighted to hear you found our website easy to use and that your order arrived quickly and safely. It’s wonderful to know you had such a positive experience with us. We truly appreciate your support and look forward to welcoming you back again soon!
Prompt service.
The website worked very well, and the delivery was prompt. We were kept informed of the process all the way. Thankyou very much.
21. juli 2025
Svar fra David Christopher Jewellers
Huge thank you for taking the time to give us feedback on your experience on both service and the website! It's all helpful and appreciated. We hope you visit us again!
Really excellent customer experience
The price speed of delivery and website being easy to use was all a positive for me and the jewellery is stunning.
4. august 2025
Svar fra David Christopher Jewellers
Thank you so much for your kind words! We’re delighted to hear you enjoyed our prices, speedy delivery, and easy-to-use website – and even more thrilled that you love your jewellery. We truly appreciate your support and hope you enjoy your pieces for years to come!
Great service
Great service, lovely jewelry. The delivery’s was fast and I would definitely use them again
28. juli 2025
Svar fra David Christopher Jewellers
Thank you so much for your kind words! We're thrilled to hear you loved the jewellery and were happy with our service and fast delivery. We truly appreciate your support and look forward to serving you again soon!
Svar fra David Christopher Jewellers
Thank you for the great review! We're delighted you were pleased with our pricing, service, and fast dispatch and delivery. Your support means a lot to us, and we look forward to serving you again!
Good price.Quick delivery.
18. juli 2025
Svar fra David Christopher Jewellers
Thank you for your feedback! We're pleased to hear you were happy with the price and our quick delivery. We hope to serve you again soon!
Svar fra David Christopher Jewellers
Thank you so much for your kind words! We're glad to hear you were happy with our service and delivery speed. We appreciate your support and look forward to seeing you again soon!
Excellent service, as usual
Excellent service as usual. The watch I bought was as described on the website. It arrived quickly was well packaged and competitively priced.
16. juli 2025
Svar fra David Christopher Jewellers
Thank you for your kind words and taking time to review.
Bought as a birthday present
Bought as a birthday present. Goods just as described. The only thing I would say was, you had to purchase through the klarna payment tool which means signing up for something you may not want. I phoned customer services to cancel this one goods received. It takes 30 days to process. I wouldn't have gone to all this trouble but I wanted a pandora charm for my granddaughter's birthday which was old stock and not available from pandora itself.
15. juli 2025
Svar fra David Christopher Jewellers
Thank you for taking the time to give us this feedback - It's all very helpful. We will look into making the payment options clearer for everyone as there are actually 3 methods of payment currently - PayPal, Klarna and directly via debit/credit card. the last option doesn't require signing up for anything.
Our apologies if you had some trouble while placing your order.
Svar fra David Christopher Jewellers
Thank you for your fantastic feedback
Order never arrived and no refund…
Order never arrived and no refund provided. They ignore all communication.
1. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra David Christopher Jewellers
Hi there,
I'm sorry to hear that your order hasn’t arrived. I’ve checked our system, but I’m unable to locate an order under your name alone.
Could you please provide your order number and any other relevant details (such as the email address used or date of purchase)? Once I have that information, I’ll be able to look into this for you right away.
Thank you for bringing this to our attention, we will get this sorted as soon as we have the information above our email is websales@davidchristopher.co.uk
Many Thanks.
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