Currys - East Kilbride Anmeldelser 

Good value and prompt delivery.

I purchased an HP printer from the Currys East Kilbride, Glasgow store because the HP cashback promotion was due to end on 31 August 2026, and I wanted to ensure I qualified for the offer. As a result, I chose to buy in-store rather than online.

The following day, when I opened the printer at home, I discovered that it appeared to have been previously used. The printer cartridges were already installed, which raised concerns that the product had been opened and activated before sale. I took photographs while unboxing the printer as evidence.

I contacted Currys customer services, but because the purchase had been made in-store, they were unable to assist and advised me to return to the store. On 2 September, I visited the East Kilbride store and explained the situation, providing the photos I had taken.

The store offered an exchange, but this would have involved issuing a new receipt. Unfortunately, that would have prevented me from claiming the HP cashback offer, as the promotion had ended on 31 August. As a result, the only practical option available was to accept a refund.

After receiving the refund, I asked the store staff to investigate why the printer appeared to have been activated before sale. I suggested that HP should be able to confirm when and by whom the printer was first registered or activated. However, I have no idea whether this was followed up.

What disappointed me most was the overall customer experience. I had to make two round trips to East Kilbride, covering approximately 45 miles in total, spend additional time and fuel, and ultimately ended up without the printer or the cashback offer that had influenced my purchase decision.

While the store processed the refund, I feel the situation could have been handled much better. It has left me with concerns about purchasing items in-store, particularly when customer services are unable to provide support and customers are required to resolve everything through the store itself.

Very disappointing experience overall.

The guys phoned to say that they were 10 minutes away, and arrived within those 10 minutes, they were quick and efficient no complaints here

I bought my TV online so no problems there except on my part, I'm no good on the app so it timed out twice but I got it on the third try lol. The next day I had a call from a man telling me how everything would happen when it was coming, he was really nice and asked me if he could help me with anything else. I had taken out the monthly insurance but wished I had taken the 5yrs. I didn't think to ask him if I could change it so I phoned back and got a lovely girl who changed it over for me, she was so patient with me especially when I had to go back into the app. That night I got a text with a time frame on it which I was happy with because it meant I didn't need to get up at 7am. The two men brought it at about 1.30 and they also were really nice. I've been buying from Currys/PCWorld from 1998 and never had a problem so I'll always go to them when I need something new.

Friendly, knowledgable staff.
Marcus was a pleasure to talk to.

I was assisted by an AMAZING member of staff called Laura, She was very understanding and helped me pick out a Laptop and Printer. She also picked out generous deals that saved me a good amount of money.

Staff member made things very easy from start to finish. Happy all round.

Experience in the store was excellent the person we dealt with, Nathan was very helpful and friendly when we were there to purchase a fridge freezer and arranged delivery very quickly for the following Wednesday and also the two delivery guys who brought the appliance were great, efficient and friendly would definitely visit the store again and will be recommending to family and friends

Very helpful staff and good price

Staff very helpful and courteous

Have always found Currys good in the past however this time very poor. Have twice returned our bean to cup machine as it no longer gives a good strong coffee and we have an on going insurance policy with it. It is returned to us no better. I suspect the grinder is no longer fit for purpose,but they don't seem willing to address the issue.

Went into the East Kilbride Store to buy a few things for the new house and we started with a washing machine. Stood for ages despite repeatedly pressing the button for assistance. Heard another customer ask a ginger haired lad for assistance to be told he is new, doesn't have a log in and couldn't check stock! The customer said to him he was 65 when he came in and he's 67 now. We laughed, but over 10 minutes later still no service. Daughter in law saw a girl walking past and asked he if we could buy a washing machine. I'll get someone for you. Still no-one came. Lots of store staff walking about in pairs? Then the final straw was a guy walking past with a second staff member with him and we asked him. I'm with a customer he said and we told him we had been waiting for 20 minutes and he said if you don't want to wait that's fine. We walked out and went home and we have just spent £2,138 with AO. Typically you won't deal with this, but we started videoing when it was getting ridiculous and I'm going to post it everywhere on every platform.
We will NEVER be back.

now had a reply from Currys. clearly a cut and paste job. They haven't read the fact I have bought everything from AO and its ALL delivered yesterday.

Really good choice and easy to order and pick up.

Went on line ordered the hob. Received confirmation that it was in stock só drove round and picked it up . All in all within 2 he’s. Fantastic service .

my washing machine broke down typical just before schools started back so i was stressed and went to currys eastkilbride to get a new one and spoke to jacob in the store he not only sorted me out with a new washing machine but i got a bigger drum for half the price.