The service and level of contact from Paul was excellent. Information on sizing etc was most helpful. There was a slight delay on the order being delivered, however we were kept fully upto date and... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Tiles delivered 4 days late. They totally forgot to deliver them. Rude customer service, blaming everyone but themselves. Lied to on the phone about further delivery times meaning my tiler was sitting... Vis mer
Selskapet har svart
We have shopped here a few times and should have written a review a while ago we have always been helped by a lady called Jayme who is fantastic always willing to go the extra mile with perfect ser... Vis mer
Thanks for being so helpful. Great service. Also Thankyou for referring us to Derek Townsend who has done a fantastic job tiling our kitchen floor. I wouldn’t hesitate to recommend Derek to any... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Wall And Floor Tiles For Your Bathroom Kitchen Living Areas & Outside.Take Home A Sample Or Have It Sent To You. Our Experienced Staff Are Here To Help.UK Wide Home Delivery.
Kontaktopplysninger
28-30 Barrie Road, G52 4PX, Glasgow, Storbritannia
- 0141 882 3245
- seller@crocatile.com
- www.crocatile.com
3,8
Bra
70 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 50 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great tiles
Great tiles, we purchased salerno grey and so happy with them.
26. juli 2020
Anmeldelse skrevet uten oppfordring
Samples
Requested samples and they came within days.Great service.
28. juni 2020
Anmeldelse skrevet uten oppfordring
Great customer service and prices.
Didn’t have the tiles we ordered but sourced alternatives at the same price. Delivered really quickly and really helpful.
28. juni 2020
Anmeldelse skrevet uten oppfordring
Excellent customer service
Order all of my tiles for my bathroom. And the customer service and delivery were spot on. Would defo recommend and use again
26. juni 2020
Anmeldelse skrevet uten oppfordring
Excellent service
Excellent service, delivered the next day.
17. juni 2020
Anmeldelse skrevet uten oppfordring
I haven’t received it yet.
14. januar 2020
Anmeldelse skrevet uten oppfordring
Svar fra Crocatile
Dear Customer,
We take all of our reviews seriously, but according to our delivery team, they left the sample at the side of your house with a note through the letterbox.
According to our system, all orders have been dispatched or collected, if you have any other problems or questions feel free to get in touch with us on 0141 882 3245.
Regards
Crocatile
Don’t deliver and don’t communicate
No communication. Delivery not made. When I called they said they would call back but never did. Wouldn’t trust them.
25. oktober 2019
Anmeldelse skrevet uten oppfordring
Svar fra Crocatile
Dear Customer,
We are sorry that you did not receive the best of service from our company. We did try to call you on a number of occasions before you placed this review - including leaving a voicemail to inform you of the delay to your order being dispatched due to an issue with our couriers.
Your order was subsequently dispatched on Friday several hours after we left you a message. I have also discussed with the staff that in future if there are any delays to update the customers immediately.
We take our reviews seriously and thank you for bringing to our attention this issue which has now been rectified.
If we can help you further in any way please contact our manager who will be happy to sort out any other issues.
Regards
Crocatile
They lost my order
They lost my order - I am now awaiting replacements. Not sure why they would ask for my review before actually delivering anything! They were at least suitably apologetic.
16. oktober 2019
Anmeldelse skrevet uten oppfordring
Thanks Craig at Crocatile
The service I received from Crocatile was excellent. I had to return three times for advice, not about the tiles, but the tiler who did the job. Craig, who assisted me each time, was knowledgable, professional and extremely helpful. Thank you again.
20. august 2019
Anmeldelse skrevet uten oppfordring
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