Croatia Airlines Anmeldelser 

Dear Croatia Airlines!
Hello from Canada!

It would be a very appreciated if you refund our money that you have stolen from our last flight Sarajevo-Zagreb-Paris-Montreal-Toronto.
You have canceled our flight from Sarajevo to Zagreb, which ended up us to be renting a vehicle from Sarajevo airport and forcing us to drive to Zagreb to catch our connection flight. Rental costs us €400. Our agent at Nives Travel has been contacting you several times with no response back from you! This is unacceptable and a very shameful move from Croatia Airlines. We always thought you guys were professionals.
We have been your customers for 20 years this is not the way we deserved to be treated. My whole family have been using Croatia Airlines for so many years. This is very shameful! We all are definitely stopping using your service unit we receive our refund.
Family member names that are affected in this case are Admin Alic, Meliha Alic, Elmir Alic.
We are pretty sure our names are just enough info for you to check it out.
Shame on you!

Very bad experience in July with Croatia Airlines. They changed the schedule of my return flight ticket, without warning me... Of course I missed my flight and had to spend a night in a hotel.
The Customer service refused the reimbursment of this night at the hotel and pretented they sent a email, that I did not received... and of course they were unable to prove the existence of this supposed email.
Moreover, each time you write to them,you need to wait one month before getting an answer... Unbelievable for a Customer Relation Service!

It is incredible that a national airline, the flag carrier of an EU member state, a European company, REFUSES to issue refunds to passengers whose flights have been cancelled. REFUSES! No refunds for six months. This is absolutely astonishing.

Our flight was delayed by 4+ hours. Law permits us to a refund due to this, CA agreed when we contacted them about it. They collected the information to process the refund and have still not processed it. They are now ignoring requests for updates... it has been 6 months since the last response! Desk agent also flat out lied to us when we asked about what our rights were. Once we were not in the airport and had a chance to research it more it we found this out. Bad practices. Doing the right thing will create repeat customers who say good things about your business, doing this will create angry customers who say bad things about you to everyone they can and will not choose to fly with you again! Very disappointing.

They had to cancel my flight due to covid but I got a refund really fast. I know it's not a easy time during covid, so much appreciated.

Der Flug nach Zadar wurde mir Anfang Juli 3 Tage vorher und ohne Begründung abgesagt. Ich sollte einen Gutschein bekommen, den ich allerdings ablehnte. Auf Meine Bitte auf Rückerstattung erhielt ich die Antwort dass dies zu einem unbestimmten Zeitpunkt in der Zukunft erfolgen könnte. Dann hab ich noch 2 emails geschrieben, auf die ich lediglich automatisierte Bla-Bla-Antworten erhalten habe. Schließlich habe ich den Betrag nun über die Kreditkarte zurückbuchen lassen. Ich bin sehr enttäuscht über diesen schlechten Service.

I was disgusted to find out that my travel agents request for refund on our behalf for flights on the 23 & 27th August 2020 is unlikely to be paid until December. This disgusting airline demand our money up front before tickets can be issued but can stall us on refunds for as long as they choose. I would never book another flight with Croatia Air in my lifetime. This airline is a member of star alliance. What a joke.

I requested a refund for a cancelled flight several times and I got a rude reply that a refund at this time is not possible.

Please, please do not pay any money to this company!!!! In case of a cancellation and in this COVID-19 situation this is highly likely you will never get your money back! Think twice before making a payment.

I wish someone warned me before I did!

I definitely will not book a flight with them ever again!

My flight was cancelled. I made a mistake paying for this ticket to Croatia Airlines when they had the codeshare with Turkish Airlines, this flight was from Istanbul to Zagreb in June 2020

I booked a flight from Split - Roma for 27.2. on esky platforme. Due to cases of corona I cancelled my reservation 2 hours before departure, by telephone call with esky agent. He promessed me voucher in months that were coming. As the time was passing esky or didn't answer my emails or said that they are waiting approval from CA in order to receive a voucher. When I finnally realised it is blef and voucher and even ticket never existed because when I install esky app my ticket wasn't there I had esky without ticket in it. CA agents told me that they cannot help me because I m not in there database as a existing client. BUT THERE BOTH CROATIA AIRLINES AND ESKY CHARGED MY CREDIT CARD FOR 175 EURO. CROATIA AIRLINES 150€ AND ESKY FOR 25€. How you cannot find me when you had transaction on my NAME AND SURNAME.
They both trick me, took my money and now playing fools, nobody wants to investigate what really happend.
I wouldn't recommend to no one both companies - ESKY AND CROATIA AIRLINES.
I have spent so many time on telefone with Croatia Airlines, only spending telephone impulses and have spent even more time emailing with esky but without any response but they side or when the responded that were lies that they sent my inquiry to CA and now I only must wait.
There is no my case for CA because I - Ana Meić Sidić, don't exist as a client for them! Very bad experience, I would give them both vote zero if there is!
I don't recommend to no one Croatia Airlines!

We took a flight from Zagreb to Dubrovnik with Croatia Airlines. 20 min into the flight the pilot announces that the plane is defective and we need to make an emergency landing. Luckily the pilot was on spot and did a good job but the plane we were in was and old plane. You could see on the interiror it was all busted up. We went to complain and the official Croatian Airlines staff were rude and didnt care at all. In the end they ended up calling the police on us since we were angry they loaded people on a defective plane. Some fat slob and toothless officer came yelling at us saying he will arrest us?! They said " we can only know the plane is broken when in the air".... Wth?!? Never again with Croatian Airlines. And never again summer vacation in Croatia. There are much better destinations out there anyway.

We had to cancel flights due to COVID-19 and the agent we used to book the flights was not helpful to issue vouchers to us for future travel. I contacted Croatian Airways and Damir was the person who assisted us. He gave us 5-star assistance and we have received vouchers for future travel. Without his excellent service we would not have received the vouchers. Thank you Damir, we really appreciate what you did to get vouchers issued to us.

Da halvdelen af vores fly til Kroatien denne sommer blev aflyst 1½ feriestart har Croatia Airlines været en fantastisk hjælp. Det har været super nemt at finde kontakt info på detes web og det er hurtigt at komme igennem til dem. Vores billetter gik oprindeligt fra Hamborg-Frankfurt-Split og retur, men så blev flyafgangene fra til Hamborg aflyst. Så istedet for at skulle køre til Frankfurt, eller helt droppe at flyve og istedet køre hele vejen, fik vi uden problemer ombooket til et direkte fly fra/til København. Efter knap 1 time lå 3 nye billetter i mailboxen. Ingen spørgsmål, ingen extra omkostninger - ingen bøvl overhovedet. Det har nogle af de store selskaber noget at lære.
Det booking bureau vi oprindeligt bookede flybilletterne igennem var heller ingen hjælp.

Katastrophaler Kundendienst. Entweder sie nehmen keine Telefons ab oder hängen einfach den Hörer auf!
Unsere Flüge wurden abgesagt und niemand ist von denen erreichbar für Umbuchungen! Finger weg von Croatiaairlines! Nie wieder mit uns! Das Personal benötigt dringend Schulungen in Anstand und Kundenbetreuung!!!

Die Fluggesellschaft hat eine Option angeboten, die Tickets für die wegen Corona abgesagten Flüge in Form einer Gutschein zurückerstattet zu bekommen. Es ist jedoch unmöglich, das Gutschein online zu benutzen und per E-Mail oder telefonisch ist die Gesellschaft unerreichbar. Wie soll ich meinem Flug mit dem vorhandenen Voucher buchen? Ich habe keine Lust zwei Wochen auf die Antwort zu warten, bis die Preise wieder steigen!! Wie kann man überhaupt ein Voucher anbieten, das nur am Schalter einsetzbar ist, wo zusätzliche Gebühren berechnet werden? Ich finde das ist nicht in Ordnung.

Never again!
It costs very much and it is very bad for this non service.
Not very friendly personal. And the eat is very bad. At Dubrovnik we were very long in the fill non Croatians foreigner fill. This is discrimination. At the flight back we were running for the plane because the bus was too late. No excuse from the staff. Not a nice plane. In Dubrovnik they look at my passport like I'm a Alien. They looked at me like I'm inferior. Don't go with that Airline if you are not Croatian.

We have reached out to cancel the four reservations we have for this week and next, and they are not allowing us to cancel. Given the quarantines, we would have to fly there, sit in a hotel room for two weeks, and fly back. That doesn't work for us. I'm disappointed they aren't allowing a cancellation, only a rebooking without fee. This is not an option at this time, as we have no idea if/when we can return given all the unknown variables. Please consider allowing us to cancel for a refund.

Terrible experience. In total my journey was delayed by 17 hours. Staff were rude at every stage of the journey. I submitted a compensation claim and over 2 months later it still has been ignored. I tried calling the airline but was told there is no way to speak to customer services and the only was to contact them was by submitting an online form - every form I sent was ignored. I asked to speak to a supervisor and this was refused. Also, when I departed London I took my bag as hand luggage. On the return journey, I had the exact same bag and same weight, and was told I had to check it in at a cost of €40.

Flyselskab sørgede for at ældre familiemedlem fik kørestolsassistance hele vejen fra og til, og der blev 4aget så godt hånd om familiemedlem.
Fantastisk service!

The flights were late every time I, or anyone I know flew with Croatia Airlines. No apologies from anyone. Rude staff, my mum was charged for a suitcase twice. Couldn't check in online - again no apology. Will be avoided at all costs from now on, it is not worth the time and money.