As a "non-technical" domestic customer living in a rural area with frequent power cuts, and no mobile signal at all, I needed advice on a reliable battery backup for our new FTTP installation. This e... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
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my company required PDUs and ATS at very short notice. we had tried several suppliers who gave us 2-3 weeks lead times and came across Critical Power suppliers. spoke with Chris Health who immediately... Vis mer
Selskapet har svart
I bought from Critical Power Supplies because I had a great and very helpful online chat and advice session with Jason which made me buy straight away. Pricing was competitive and his technical kn... Vis mer
Every UPS is 'out of sight, out of mind' most of the time. An 'end of life' battery warning, after more years reliable service than could be counted, left a simple technical question to resolve via t... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Critical Power Supplies is a leading independent UK multi-brand supplier of critical power and energy solutions including uninterruptible power supplies and standby power generators to 6MVA. As a multi-brand supplier we are well placed to provide you with the right power solution for your application and we work with a range of clients including M&E consultants, quantity surveyors, electrical contractors, distributors, resellers, corporates and end-users. We supply, install and maintain leading brands from APC, Vertiv, Riello, Eaton, Yuasa to name a few Whether you want an off-the-shelf, bespoke or turn-key solution, come and talk to Critical Power Supplies and benefit from over fifty years within the power protection and energy management fields. No other supplier can boast the depth of manufacturer knowledge available when it comes to standby power systems, generators, ups batteries, static transfer switches and uninterruptible power supplies.
Kontaktopplysninger
The Malthouse, Mill Lane, Scotsgrove, Thame, OX9 3RP, Thame, Storbritannia
- 0800 978 8988
- sales@criticalpowersupplies.co.uk
- www.criticalpowersupplies.co.uk
4,8
Enestående
543 anmeldelser
Ingen tidligere historie av å be om anmeldelser
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Received my order the following day.
27. januar 2023
Svar fra Critical Power Supplies Ltd
Thank you for sharing your experience. We are thrilled to see the five star review you’ve given our company. We take pride in our service and appreciate you taking the time to leave a review!
Job Done!
Clear web site , good pricing, excellant delivery. I will be using them for all UPS requirements in future.
17. januar 2023
Svar fra Critical Power Supplies Ltd
Thank you for sharing your experience. We are thrilled to see the five star review you’ve given our company. We take pride in our service and appreciate you taking the time to leave a review!
Svar fra Critical Power Supplies Ltd
Thank you for sharing your experience. We are thrilled to see the five star review you’ve given our company. We take pride in our service and appreciate you taking the time to leave a review!
Ordered Thursday afternoon and got the…
Ordered Thursday afternoon and got the new battery kit on Friday morning. Even got a free battery recycling service.
Excellent service all round, would definitely recommend and use again.
13. januar 2023
Svar fra Critical Power Supplies Ltd
Thank you for sharing your experience. We are thrilled to see the five star review you’ve given our company. We take pride in our service and appreciate you taking the time to leave a review!
Svar fra Critical Power Supplies Ltd
Thank you for sharing your experience. We are thrilled to see the five star review you’ve given our company. We take pride in our service and appreciate you taking the time to leave a review!
Good responses to verbal delivery…
Good responses to verbal delivery enquiry followed by well informed delivery and tracking information.
Would definitely recommend and use again
22. desember 2022
Svar fra Critical Power Supplies Ltd
Thank you for sharing your experience. We are thrilled to see the five star review you’ve given our company. We take pride in our service and appreciate you taking the time to leave a review!
The UPS came quickly, ready to use, good software.
The UPS came quickly, well packaged and ready to go. The software downloaded with no issues. The dialogue box on screen is easy to use.
It would be better to have a little more manual guidance, it is written in "geek speak". And the manual menus could be easier to navigate. Of course, the software is easy to use but the manual buttons on the unit are not easy.
21. desember 2022
Svar fra Critical Power Supplies Ltd
Thank you for your valuable feedback. We have passed on your comments to Cyberpower Product Management as they are responsible for the manuals.
We want you to be confident with your purchase so if you would like to speak to one of the technical support engineers then please call us on 0800 978 8988
Items purchased for next day delivery…
Items purchased for next day delivery but took almost a month to get but no explanation from them only when I emailed I was told they are not in the country should have received an email to explain this from the start of order, also when they arrived the had no electric cables to plug them in.
1. september 2022
Svar fra Critical Power Supplies Ltd
Hello Peter, I am sorry to hear about your review and we are investigating it in the back ground and we will contact you separately to discuss this with you.
Your feedback has been shared with the team so appropriate actions can be taken.
Kind regards
Sofia
Very quick delivery
Very quick delivery, thank you, of a fairly priced UPS that does exactly what it said on the tin. Very grateful…
6. oktober 2022
On Ordering a UPS Battery
On Ordering a UPS Battery - delivery 2-3 days, a week later I had to contact to find out where it was, reply back was along the lines 'apologies, out of stock, eta 1 week'
That came and went, contacted my previous contact about 3 weeks later, no reply, sent a new request about 4 weeks later still, and eventually got told it was in stock and was to be shipped - whcih this time it did. Delays I get, but for it have to me to chase isn't good service they should be able to provide updates, even if it's just to say I haven't been forgotten. My experience was they took the order (and the money) and if I hadn't of chased, I would never have got the product,
4. oktober 2022
Svar fra Critical Power Supplies Ltd
Hello Mark,
We all offer our apologies as you should have been served correctly from the outset. Your feedback has been shared with the team and is being reviewed.
We do take all feedback seriously and our order admin team will be in touch shortly with you.
With over 12,500 satisfied clients to date we do have a high accuracy of happy client's but appreciate you feel let down and this will be a key part in our process review and update accordingly.
If we can be of any further help please do let us know.
Kind regards
Sofia Garrard
Excellent product and service
I'd been thinking about installing a Cyberpower UPS battery device to protect my PC in the light of potential power outages. I contacted Critical Power Supplies with a couple of technical questions which were promptly answered. I ordered the device online with standard delivery and it arrived within 48 hours!
It came with clear installation instructions and has been working perfectly since day 1. I'm a very happy customer.
12. september 2022
Great service
I contacted Critical Power Supplies by telephone and got great advice plus what I need to make my UPS device work again
The only slight negative is that I had to call twice becuase I ha dnor received the item. Ther was a delay becuase my web purchase had not been relayed to the warehouse
Overall a great service which I will use again
12. september 2022
Knowledgeable advice fast
We had a bit of an emergency at work and needed answers fast. Had an engineer Jason on the phone within 10min of getting into contact, and he was able to clearly and concisely explain the required procedure and talk me through it on the phone. Couldn’t ask for more. Thanks a lot for your help.
18. august 2022
Anmeldelse skrevet uten oppfordring
OK Service, needs better communication
I ordered a battery for a ups thinking it was in stock, after 7 days no delivery or email to say it had been dispatched. Tried communicating via their ticking system but only received a response when I emailed them. They did apologize for not informing me quicker about it being placed on back order, and it did arrive on the date specified. Would of liked to be informed if it needed to be put on back order during the order process. Would use again.
9. august 2022
Excellent customer service.
Very helpful and knowledgeable staff who made my life a lot easier by recommending a stock model in liege of what i had ordered. Thanks
26. juli 2022
Great Service
Great Service. Received a confirmation call ensuring I had ordered the correct item as other options were available cheaper. Delivered quickly and well tracked via parcel service
Would definitely recommend
24. juli 2022
Slow email response and high restocking charge.
When I opened the box I realised I had ordered the wrong battery. I hadn't tried to install it, just looked at it. My fault for ordering the wrong one, but as a consumer customer and a lay person, these things are not made easy.
I emailed to ask if I could exchange it for the correct one, and didn't get a reply. So I tried a different email address, only to be told there was a 50% restocking fee. I couldn't see anywhere on the website that said the restocking fee would be so high. Plus I would have to pay shipping charges.
Cheaper to sell it on ebay.
I won't be using this company again. My son is disabled living on benefits, not some big company that can right off a restocking charge.
22. juli 2022
Anmeldelse skrevet uten oppfordring
Svar fra Critical Power Supplies Ltd
Hello Jennifer,
Thank you for your time today.
I hope my intervention has helped you today? And will take up your points with my team.
If I or the team can be of any further help please do let me know.
I will pick up with you Monday am to assist on the correct battery.
Kind regards
Jason
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