This is the six or seventh time I have dealt with Creative IT since I moved here, both for purchases and repairs. On the most recent visit, after I had damaged my phone, I had to buy a new one, b... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Always a most reliable shop for any IT needs. We bought / fixed and were advised on laptop and accessories over many years at Creative IT. They never fail to deliver. Great local business for Mullinga... Vis mer
While the repair did take a while due to parts and complexity of repair. Guys kept me informed and always came back with different options. Great having laptop back and working great.
The help which was given as such short notice. Rang Company about my printer not working or connecting over internet. Tried to get it working remotely but then told me I would have to bring in . Becau... Vis mer
Informasjon om virksomheten
- PC- og datatilbehør
- Butikk med tilbehør til mobiltelefoner
- Mobiltelefonforhandler
- Datamaskinreparatør
- Reparasjonsverksted for mobiltelefoner
Skrevet av virksomheten
Creative IT is a top-rated supplier of second user Smartphones, Tablets, Laptops & PCs based in Mullingar, Co. Westmeath, Ireland.
Kontaktopplysninger
Fitzroy House, Castle Street, N91 H73C, Mullingar, Irland
- +353 44 93 81033
- customerservice@creative-it.ie
- www.creative-it.ie
4,8
Enestående
4k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 25 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Had to call three times to collect I…
Had to call three times to collect I Mac. Had to visit shop again as it wasn’t highlighted my key pad would work and purchase an adapter. I couldn’t get a breakdown of the invoice I needed. The customer assistant had to call the accounts lady as a payment hadn’t been recorded or recognised on system when I went to collect it.
25. juni 2026
Evan and the team in Creative IT are…
Evan and the team in Creative IT are top class. Great quality and value for money with solid after sales service. I've bought 4 iphones and 2 Dell laptops off them in the last 10 years.
29. juni 2026
Yet another great experience
This is the six or seventh time I have dealt with Creative IT since I moved here, both for purchases and repairs.
On the most recent visit, after I had damaged my phone, I had to buy a new one, but most importantly (for me) , they were able to transfer all my contacts which contained so much more individual information
1. juli 2026
The actual work was excellent and the…
The actual work was excellent and the after sale service was the same.
Well done all.
30. juni 2026
While the repair did take a while due…
While the repair did take a while due to parts and complexity of repair.
Guys kept me informed and always came back with different options.
Great having laptop back and working great.
29. juni 2026
Excellent service very easy to work…
Excellent service very easy to work with Evan and his team
19. juni 2026
Always a most reliable shop for any IT…
Always a most reliable shop for any IT needs. We bought / fixed and were advised on laptop and accessories over many years at Creative IT. They never fail to deliver. Great local business for Mullingar
27. februar 2026
Went to this place for a laptop…
Went to this place for a laptop recovery as I had inadvertently lost some file programmes and could not log back in to computer, so left in and got email with, it was going to cost €80 just to look at it and when I said OK, the next email I got was it could cost up to €450 for repairs and possibly above €450 for any extra work!!! And they wanted my approval to proceed on that basis which I most certainly did not give, so it’s the old nickel and dimming (As they say in the states)Where they try to make incremental increases in pricing to extort every penny they can out of you,so NO THANKS!! as I know for that repair, it doesn’t cost anywhere near that!! So I won’t be going back there ever!!;PS, they only ever talk to by email after initially dropping off laptop so they don’t have the balls after that to talk to you face to face.RIP OFF,BACK STREET GARAGE COMPUTER REPAIR!!
16. juni 2026
Svar fra Creative IT
Thank you for your feedback. We're sorry to hear you felt the experience didn't meet your expectations, and we'd like to address a few points.
Data recovery is a specialist service, and we always provide customers with full transparency on pricing before any work begins. The €80 assessment fee covers the technician's time to evaluate the device and attempt initial recovery — this was clearly outlined in our email. The €450 figure represents the maximum cost for an in-house recovery, not a guaranteed charge. As we explained, costs only escalate beyond that if specialist external services are required, and we always seek approval before proceeding to that stage.
No work was carried out on your device beyond what you approved, and it was returned to you promptly when you decided not to proceed — exactly as it should be.
Regarding communication by email — this is standard practice for all repair and recovery work, as it ensures everything is clearly documented with no ambiguity about what has been agreed. Our process exists precisely to ensure every customer receives the same transparent, documented communication regardless of the job. We don’t make exceptions to that process — doing so would undermine the protection it provides to both the customer and the business .We also explained directly to you why in-store discussion wasn’t possible at the time: two of our senior, experienced staff members were on annual leave, and we had a new staff member keeping the shop open in their absence. Data recovery is specialist work that cannot be handled at the counter, and this was communicated to you clearly. Handling it remotely through email was the responsible approach, not an attempt to avoid conversation.
What this review fails to mention is that the owner of the business took time out of his annual leave to personally contact you and ensure everything was communicated clearly in his absence. To characterise that level of care and attention as avoidance is, frankly, unfair.
As for the “back street garage” comment — we’d respectfully suggest that description couldn’t be further from the truth. We have some of the best technical talent in the country working in our workshop, and we regularly receive devices from customers all over Ireland — repairs that other shops have turned away or simply couldn’t complete. Data recovery in particular is one of the most technically demanding services in this industry, and our pricing reflects that. That reputation has been built on expertise, honesty, and transparent pricing — the same approach we applied here.
We stand fully behind our pricing and our process. We wish you well in getting the issue resolved elsewhere.
The staff were brilliant.
8. juni 2026
Always a stellar service
Always a stellar service. Going back to the crew for years now. We have probably purchased about 30 laptops for our charity. Highly recommended.
29. mai 2026
Great service great staff I would…
Great service great staff I would recommend your company to everyone
28. mai 2026
Great Service-very helpful
This time no work was actually done in the end - however Evan’s advice and input into helping me figure out the right solution to my problem was very helpful, informative and invaluable.
Previously I have bought devices from them which lasted for years without problems- and I’ve had various other problems and repairs resolved successfully by them. Always a very good service.
25. mai 2026
Very good and quick repair
Very good and quick repair. F
Have been kept aware of the process all the time. Highly recommended.
1. juni 2026
Great job on the repair ,a good young…
Great job on the repair ,a good young lad behind the counter
29. mai 2026
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