Great service with good communication about stock. Delivery was timely but some wood was damaged on arrival. It want make a difference to our project but it's a shame to receive damaged items.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Excellent customer service. Added more to my delivery last minute with no hassle. Guys who delivered my order on the 10th were very friendly and used the crane to put my load on the driveway with no i... Vis mer
Selskapet har svart
I placed an order online, and Ian contacted me to say it was ready for collection a few hours later. He was extremely helpful and put my order in my car for me. Next time I need anything, I will... Vis mer
Selskapet har svart
I like to use Covers for wood supplies, as traditionally I believe this was at the heart of the business. The staff are always helpful and happy to assist. Today I popped in and Tash was extremely hel... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Trelastforhandler
- Gjør-det-selv-butikk
- Dørutsalg
- Oppussingsforretning
- Anleggsgartnertjenester
- Forhandler av produkter for landskapsforming
Skrevet av virksomheten
Covers - your local timber & builders merchants suppliers. Here at Covers, we’ve been supplying builders merchants, trade customers, DIY enthusiasts and home renovators for more than 175 years. Today, our commitment to offering our customers knowledgeable, expert advice, backed up by a comprehensive selection of quality timber and building materials at competitive prices, remains our top priority. Browse our website and buy online or visit us in person at one of our fourteen depots across Sussex, Surrey, Hampshire and Kent.
Kontaktopplysninger
Quarry Lane, PO19 8PE, Chichester, Storbritannia
- 01243 791475
- enquiries@coversmerchants.co.uk
- www.coversmerchants.co.uk
4,7
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Exceptional customer service.
Customer service exceptional and sleepers purchased good quality.
19. mai 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your fantastic review, John! We’re delighted to hear you received exceptional customer service and were happy with the quality of the sleepers. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Decent service
The delivery came a day early and incomplete, but after a phone call the delivery was completed next day. It was just one of those occasional and inevitable human errors and the helpful, apologetic staff resolved it all very quickly and efficiently.
11. mai 2026
Svar fra Covers Timber & Builders Merchants
Thank you Mark for your review. I am sorry to hear about the delivery and the missing products but glad to hear everything got sorted out in the end. Many thanks for your order. Ben
Svar fra Covers Timber & Builders Merchants
Thank you Paul for this 5 STAR review. Really happy to hear you found everything was easy for you. Many thanks for your order. Ben
Really helpful staff (Andy) once online…
Really helpful staff (Andy) once online order submitted
26. mai 2026
Svar fra Covers Timber & Builders Merchants
Thank you Jeremy for this 5 star review and praise of Andy. I will make sure he is made aware of this. Many thanks, Ben
The website is very easy to navigate…
The website is very easy to navigate and the choice of different lengths really helps you save on waste as you can order to the length required (or just over).
Ultimately I would definitely recommend and use Covers Timber Merchants in the future
14. mai 2026
Svar fra Covers Timber & Builders Merchants
Thank you Dave for this glowing review of our online service. Glad to hear you found it easy to use. Many thanks for your order and many more to come. Ben
Ordered one day delivered the next👍👍
26. mai 2026
Svar fra Covers Timber & Builders Merchants
Thank you Rob this excellent review and 5 STAR rating. Many thanks for your order. Ben
Great phone service and delivery
26. mai 2026
Svar fra Covers Timber & Builders Merchants
Thank you for this brilliant review and 5 STAR rating. Many thanks, Ben
Paul A1 (one...) !!
Paul, at the Trade desk, was exceptionally helpful, sourcing and preparing for collection the same day.
Very much appreciated, and Covers at its best !!
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Covers Timber & Builders Merchants
Thank you Peter for your review and praise of Paul. I will make sure he is made aware of this. Many thanks, Ben
The online click and collect was slow…
The online click and collect was slow and frustrating, waiting to be phoned back was the worst bit
We should be able to go straight to branch
When I did get it the staff at Aldershot were great
26. mai 2026
Svar fra Covers Timber & Builders Merchants
Hi Andrew. Thank you for your feedback – we’re sorry to hear the click and collect process felt slow and frustrating, particularly the delay waiting for a call back.
We appreciate your point about going straight to branch, and we’re reviewing how we can make this part of the service quicker and more straightforward for customers.
It’s great to hear the team at Aldershot looked after you once you were served – we’ll be sure to pass that on.
Thanks again for taking the time to share your experience. Many thanks, Ben
Svar fra Covers Timber & Builders Merchants
Thank you for this excellent 5 star review. Really appreciate your feedback and rating. Many thanks, Ben
Brilliant service given by Brad, very helpful with where to put the delivery, Thank-you John
The service was informed
1. mai 2026
Svar fra Covers Timber & Builders Merchants
Thank you John for this glowing review. I will make sure Brad is made aware of your kind words. Many thanks, Ben
Svar fra Covers Timber & Builders Merchants
Thank you for your review, Richard! We’re delighted to hear you received great customer service and that you’ve found the products to be consistent in quality. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
So easy to order online
So easy to order online, good prices and speedy collection available. Have used them a number of times for timber products.
23. mai 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your review, Mat! We’re delighted to hear you find ordering online easy, the prices good, and the collection was speedy. It’s also great to know you’ve chosen us a number of times for your timber products.
We really appreciate your continued support and look forward to helping you again soon! Many thanks, Olivia.
Svar fra Covers Timber & Builders Merchants
Thank you Gary for taking the time to leave this review and high rating. Great to hear the service was all good. Many thanks, Ben
Svar fra Covers Timber & Builders Merchants
Thank you for this excellent review and rating. We really appreciate your feedback. Many thanks, Ben
Svar fra Covers Timber & Builders Merchants
Thank you for this brilliant review and rating. So happy to hear the team at Chichester was on top form. Many thanks for your order. Ben
Excellent service
11. mai 2026
Svar fra Covers Timber & Builders Merchants
Thank you Nick for your feedback and rating. Many thanks for your order. Ben
Easy to order on line
Easy to order on line
Communication from office was excellent
Delivery as agreed
Driver was excellent placing items as agreed
10. mai 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your review, Martin! We’re pleased to hear you found ordering online easy, received excellent communication from the office, and that delivery arrived as agreed. It’s also great to know the driver placed the items exactly where requested.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
I ordered 9m of Planed All Round (PAR)…
I ordered 9m of Planed All Round (PAR) American White Oak 25 x 125mm SKU: 63684. It arrived with ends not cut square and each plank ended up measuring at 2.8m leaving me 600mm short overall. This was after confirmation on the phone that they could provide 3 x 3m lengths.
17. mai 2026
Svar fra Covers Timber & Builders Merchants
Hi. Thank you for your review. I am sorry to hear the order was not 100% correct. Please leave this with me and I will find out the best way we can resolve this. Many thanks, Ben
Placed my first order this week with…
Placed my first order this week with these guys for some feather edge boards . The whole process from ordering online , office communication and delivery was excellent.
18. mai 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your fantastic review, Gavin! We’re delighted to hear that your first experience with us was excellent, from ordering online through to communication from the office and delivery.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
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