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A member of staff has just lied to me about how the app works despite what was written online. I decided not to argue and left, because I don't want to have a meal in such an atmosphere.

Absolutely amazing, the food was hot, well proportioned, absolutely delicious and the staff were amazing! Specifically Zach! He walked over to our table like a ray of sunshine and lit the mood instantly. I had the calamari for starter, muscles for main, and the crème caramel. All of it was absolutely gorgeous, very flavourful and extremely tasty! Thank you!!!

Shusil in Wokingham was so helpful this evening. Recently been told to say away from dairy. He went through all the alternatives and made sure the food was milk free. First meal I have had in a long while where I do not feel ill. Thank you Shusil and the team. We will be returning.
Food was lovely amazing service

I felt it was important that I write a review of my recent visit to Cote Windsor/Eton as hopefully, someone with the genuine credibility to be able to do this. I have assessed and reported on standards of customer service in the hospitality and tourism industries around the world as a freelance consultant for many years. Having used this restaurant a number of times, and being local to the area, I really wanted to advise future customers of the poor level of service generally. It seems to me that this restaurant benefits from one of the best locations in Windsor and Eton right by the river, but unfortunately, it appears that as a result of the popularity perhaps the company does not feel it has to offer the kind of exemplary customer service expected of a quality brand in a classy location to ensure visitor numbers anymore . I’ve noticed on a number of occasions visiting here that the vast majority of the staff are very young and inexperienced and it seems there is very little obvious presence of anyone senior with any idea how to actually look after it’s customers. On my visit yesterday afternoon there was someone who seemed like they were more senior, although not dressed in a style that would give that impression in any way. When I did have the opportunity to have some contact with this person, as I was trying to pay my bill, I was completely ignored, which says a lot about the management style. Admittedly, the restaurant was busy but that should never be an excuse for poor service. The drinks took 10 to 15 minutes to arrive and a simple cup of green tea took 5 minutes longer! The general attitude of the waitress serving us was clearly in far too much of a rush and not prepared to give any time to menu or drinks explanations, polite welcome or any kind of professional engagement. On a couple of occasions the menus were not far short of being thrown at us in her haste to deal with other diners. The food quality is generally good here, although, in my opinion, not generally worth the prices charged. As an aside, for any beer drinkers, they have a session IPA, priced at £5.20 for a small bottle(!) of French beer which with no exaggeration was absolutely disgusting….surely a large brand like this could source a more palatable option? I decided it would be quicker and easier to just go to the service area to pay the bill rather than wait forever to be served again. I mentioned to the staff member dealing with the payment that I did not wish, on this occasion, to pay the inclusive service charge for obvious reasons. I did mention it was due to the level of service but it was of no surprise to me that he just accepted this without asking anymore or possibly apologising. A great shame overall that the staff here are clearly not being managed or trained to understand the importance of customer service and quality communication to a level that would better reflect this potentially impressive restaurant in an enviable location.

I took my granddaughter to Cote Brighton on Friday. I had the Plaice Frites. It was four fifths batter. My granddaughters burger was overcooked and tasteless.
I have been a regular diner at Cote since it opened in Wimbledon and subsequently at Chichester.
This was so disappointing
Lin

A disappointing experience at Côte…
A disappointing experience at Côte Brasserie Wimbledon
Jul 2026 • Friends
An astonishingly disappointing experience at Côte Brasserie, Wimbledon

I have never before been served what was described as a panko-crusted plaice fillet, only to discover that there was no fish inside the breadcrumb crust at all.

The waiter/manager serving us was dressed in what appeared to be his normal everyday street clothes: a dark printed shirt over a rather worn-looking pair of trousers. This did not suggest the professional impression one would expect from a restaurant of this type. Far from it.

I ordered the Plaice Frites, described as panko-crusted fish fillets with crushed petit pois, house-made tartare sauce and free-flow frites. When the dish arrived, I tried to peel off the breadcrumb crust to check the fish. To my complete surprise, the breadcrumb coating was empty — there was no fish underneath it. I called the waiter/manager and showed him what had been served, and asked him to take it back to the “chef??!"

I then ordered the Breton Fish Stew, described as containing mussels, prawns, sea bream and new potatoes in a tomato, white wine and chilli sauce. Unfortunately, there was no noticeable chilli, only a small sliver of white fish and three small prawns. No side plate was provided for the empty mussel shells. The two pieces of toasted baguette served with it, were burnt on the side and served without butter, nor garlic.

My friend ordered a burger, without the Comté cheese. It arrived with over-cooked browned onions, mayonnaise and pickled cucumbers. That was so below par, that he only managed to down a part of it.

The overall experience was extremely disappointing, to say the least. The food did not live up to its descriptions nor to our expectations; the portions were underwhelming, and the service and presentation fell well below what one would expect from a restaurant such as Côte.

Sadly, this was a very poor experience and not one we would wish to repeat.

Always go to Côte In Chichester for breakfast when we go to Festival theatre the. Breakfast sets us up for
day to travel home. Excellent food
at good value and
Staff are always friendly, yet professional. Highly recommended

Dharmik was superb - we were very irritated by the grumpy manager who we spoke to on arrival at the Kingston restaurant. We were about 30 mins early for our dinner booking, and asked if we could have cocktails first. He was quite unpleasant, even when I said we had a booking, and emphasised we had only a two hour slot. He seemed totally unaware of customer service - unlike our many years’ experience of Cote. Dharmik, our server, was charming and efficient throughout and rescued our evening!

Love our Clifton Côte restaurant but we have also used Côte at home but although the food is wonderful they literally cannot deliver, huge problems with courier service so you have been warned.

We arrived at Cote Windsor for a coffee at about 10.30. Asking if we could sit outside, 'have you booked' was the reply, we had not! We were taken downstairs and sat at a table in full sun, fine if it wasn't 33°. There were probably 8 other empty tables all in the shade. Another table was being served their breakfast by two members of staff. We tried to attract their attention so we could order and ask if we could change our table to a shaded one. No response after 15 minutes, so we left. We could have died of heat stroke and they wouldn't have noticed!!
We had a family meal at this Brasserie two months ago. Equally appalling greeting. Nothing changes. The replies are just AI generated I assume. The only thing going for this business is the river location. Walk down the quiet road into Eton, and go to an independent café or restaurant instead.
Having read some of the other reviews, I would expect the name over the door to be changing very soon.

I am aware the Cote has undergone a rescue and is under new leadership and there has been a change to the menu. I went with friends to the Canterbury Cote for brunch and was disappointed to see that there was no croissants, toast or fruit and yoghurt options. I opted for avocado on toast with harissa, eggs and fries. I asked for no harissa. When my dish came I was shocked at how small it was and unappealing it looked- the 2 slices of toast were very small and there was very little avocado on it. It was garnished with rocket - but really looked like it was missing even half a cherry tomato on top. Can the kitchen not see that it looked unattractive? When it arrived it didnt have eggs with it and we had to then order a side of eggs. For some reason they could not do us poached eggs which were on the menu and so we opted for some scrambled egg which when they came looked very very pale as though they had been made from a mix rather than fresh eggs. The fries I didn't need and they were not that good. What really disappointed me was the price of this meal: £15.95 for the avocado on toast and and extra £1 for the egg. I felt that value for money was poor and that I have really been overcharged. I will not be returning to Cote anytime soon.

Such a shame our Father’s Day was ruined at the Henley on Thames branch initially by poor customer service.
The unwillingness to even try to accommodate our request to not be sat next to the loo was so disappointing and as a first time customer definitely sealed my decision, right there and then to not return.
Table 43 is the one to avoid folks….
My Dad ended up having to get up 4 times to let through the customers next to us to use the disabled loo and not only that, he was door monitor, having to close it for them after they vacated thus enabling us to eat without smelling the loo.
I could have weathered the small portions and overcooked food across the board but the loo scenario was too much to bear.
Needlessly to say, we shalln’t be returning. This is a prime example of why we should be supporting local restaurants and not chains.

The perfect solo dining experience – thoughtful and welcoming!

I used to live in Brighton and was a regular at Côte Brasserie, but during this recent trip back for a hospital appointment, I was dining alone. Eating by yourself can sometimes feel a bit awkward, but the young lady who welcomed me upon arrival made me feel instantly at ease. She was incredibly friendly, completely genuine, and not at all patronizing.

She found the absolute perfect table for a single diner: tucked into a corner right by the bar. It was quiet and relaxing, but not isolated, which was exactly what I needed. The entire team was wonderfully friendly throughout the evening, the food was excellent and great value as always, and I received a lovely goodbye when leaving. Thank you for a truly memorable experience and a wonderful, stress-free evening.

I have tried all the restaurants in Reading and everytime I wish I went to Cote. We have been there for years and we found that the staff has always been absolutely lovely. We even had our Wedding Anniversary (40 people) and the service was top, the food superb.

I had lunch here with a friend, the food was disgusting. It was served in scorching hot cast iron pans. I burned myself. Never ever again.

Went to the Reading branch on Valentine’s Day. Got there at 4:30pm when it weren’t too busy.

Ordered the Côte de beouf which took well over an hour to come. Fries and sauce didn’t come with it which took a further 15 minutes. Fries weren’t properly cooked, looked awful.

Asked for a glass of wine which took 20 minutes and asking 3 times where it was for it to come.

Asked for more fries and to be cooked properly which never came.

Bill came to £122, when the majority of it never came. Was too tired of messing around in there and just wanted to go. Ended up getting some fast food straight after due to still being hungry.

Incredibly poor experience. I understand it was Valentine’s Day and they may blame that but this was a joke of an experience.

Fabulous offer of 3 courses for £19 & a glass of Fizz included, The Bishops Stortford restaurant was packed, great ambiance, staff very friendly, and all 3 courses were delicious, highly recommended. Although offer ended 6th Feb 😢

I had the misfortune to go to Cote Brasserie on the 22nd January for a meal with friends. 7 in all.

The service was a disgrace and having asked about five times where our food was and being smirked at with no answer, I went to the desk to find out what was happening. The lady there who I assume was in charge was very rude and suggested that if we had ordered sandwiches, we would have been served quicker. I did remind her that she was in the hospitality business.

Anyway the food then arrived and was literally thrown at us as in dumped in front of us by the server. The actual food was very mediocre.

We asked for the bill and took the service charge off which angered the server even more.

Luckily, our group enjoyed ourselves but this wasn't down to the restaurant experience. If it had been just myself and my husband we would have walked out.

We have visited Cote many times and this will be the last.

I did email head office but haven't had a reply.

During my lunch visit today, at Côte Brasserie Reading and the experience was extremely disappointing, mainly due to the unprofessional service.

The ordering process was poorly handled, and both the waiting staff and the manager demonstrated a lack of professionalism. Instead of listening to our concerns, the manager responded by saying that “everyone has a different point of view” and even told us to go ahead and complain, stating that it would be “no problem”.

This attitude was shocking and unacceptable in a customer-facing role. Rather than resolving the issue or showing any willingness to improve the situation, we were dismissed in a very careless manner.

I found the overall service attitude to be extremely poor, and it has left me with a very negative impression of this restaurant. I would expect much better customer service from a well-known brand like Côte Brasserie.

This level of service is far below what I would expect and does not reflect the standards a restaurant like this should uphold.

Oh dear. A very lacklustre performance at Cote Henley on a quiet Wednesday evening. Hard to mess up steak frites but it was a thin bit of beef (though tender), no seasoning to speak of and a pool of nondescript melted butter on top. Chips equally tasteless save for a slight tang of old cooking oil. My dining companion's chicken dish was cooked but could have been a lot warmer. But we were hungry so ate up and went asap. Nice ice cream. Difficult to feel hard done by at £21.50 for two courses, but somehow this managed it. Cote can be good - this time, this place it just wasn't.