Coolutils Anmeldelser 

Sent an email about 5 days ago asking for some advice on what version to buy and heard nothing.
If this is the response to a sales enquiry, what hope do i have of getting any answer for a support call, will look elsewhere for an app to do the job i need.
Plus it took them over a month to make a post here, i think this says it all, plus i'm still waiting on what version to buy so they have no even gone through their emails to answer me.
Says it all

Perfect service and Support, greathest

Very friendly contact, great intercontinental handling/shipping, excellent software: TOP-Seller. Highly recommended. THANKS.

Superb service, superb product. Extremely fast response. I'm delighted.

ATENCION EXQUISITA. MUY RAPIDOS Y EFICIENTES. PROFESIONALES 100%

Been using for several years. Occasionally need a bit of help which is always quickly supplied. Great support and software.

I have used Total Movie Converter for several years and found it great. When I have needed technical help it has been swift and alwys correct. A great company.

Len

I have been a CoolUtils customer for over 10 years, and I consider Total Audio Converter the best and most complete converter on the market. I also want to thank you for the quick response whenever I need support (which is rare, by the way ...)
R. Hartmann, Portugal

Excellent Customer Service !

I had purchased a Total Audio Converter - License about 5 years back and had to change my computer... Didn't find my license key anymore, but still had the confirmation mail of my purchase. I contacted the service center and they sent me a new key within hours! Absolutely great service :-)

Can only recommend Total Audio Converter; not just for the service, but the product itself as well!

It's a f a n t a s t i c program (Total Audio Converter)! Quick, user friendly and efficient. I would't change it one bit... Much, much better than similar apps out there. I highly recommend it! Cheers!

Prompt response and fast action. Excellence service...

I can't say enough about these guys and gals, every time I had a problem with my program they fixed the problem immediately.

It is just what I need to get audio files of items I watch on YouTube. It is easy to use and fast. My only problems have been that it needs constantly updating. When I find that I can no longer use the version on my computer, I get a rapid reply to my email with a link to a new version that works. It might help if users were notified when it is necessary to download a new version.

EXCELLENT customer service. I purchased this amazing product many, many years ago and it has outlived two computers: a hard drive and a motherboard and I only needed contact support to help me reinstall and register the product. Up and running in no time!!!!

Excellent response on resolving issues with software

I am a long time (paying) user of pdfprinterX on windows server 2008. The software is good and does what it has to do but the support is afwul.

As windows server 2008 is nearing EOL, I wanted to upgrade my printserver to windows server 2016. When testing everything pdfprinterX didn't work, I always got errors about a dll when printing from vbscript. (Also tested on 2012 and brand new installations)
I openened a support case with coolutils on September 26. At first they seemed to try to solve the problem but after october 15 they stopped responding. I got one last message on october 31:
"Hi,

Thank you for your patience.

Our developers recommend to test the DLL.
Kind regards,
Nash,
CoolUtils Technical Support"
When I asked what they meant by this I got no response.

In the meantime I also contacted their sales but no response there either so I payed for a product I can no longer use.

I would not recommend them, the moment you need support you can't count on them. I opened a case on september 26, they stopped responding, my product still doesn't work.

Update: I left a message on their facebook page on November 21. At first I got a reaction when they asked for the ticket number. I gave it but haven't heard anything since.

Update: The problem was solved on January 1 2020, it took more than 3 months but I can finally upgrade my server.

Been enjoying Total Audio Converter for at least 6 years and still satisfied. Just experienced the CoolUtils technical support team and fully impressed. They're professionnals. Also give 5 stars to the team.

I tried the online software to convert an XPS to Excel. It only created 10 pages. I had an emergency and needed to convert a file in order to upload for a big and important order from a vendor. Not knowing that the conversion left off 20 or more pages, when my order arrived I was missing thousands of dollars worth of product. Whatever caused the problem, this online service failed. It cost me thousands and my customers were left without essential supplies.