Coolstays Anmeldelser 

284
•
TrustScore 4.5 av 5

4,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Completely being switched off from the world was exactly what myself and my partner needed after a stressful couple of months! The outside bath was beautiful looking at the moon and watching the cloud... Vis mer

Vurdert til 5 av 5 stjerner

We booked the end of September for a short stay prepared to have 5 days of rain and strong winds, confident from the reviews that we would be happy spending our time in Blue Hare mesmerized by the vie... Vis mer

Vurdert til 5 av 5 stjerner

Received a Coolstays voucher from our Daughters Went on the website and selected a property for a 3 night stay, confirmed within hours Redeemed the voucher on Coolstays website and confirmed the mo... Vis mer

Vurdert til 5 av 5 stjerner

We had a perfect stay at Dryhill Cottage, Nigel and Lesley where fantastic hosts and the view from the cottage has to be up there with the best in the country- We stayed for a week as a couple with an... Vis mer

Informasjon om virksomheten

  1. Reisebyrå

Skrevet av virksomheten

Unique and unusual holiday accommodation - treehouses, shepherd's huts, windmills, hot tubs, views and pools. Cool cottages and amazing villas. Stay somewhere extraordinary with Coolstays!


Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

284 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

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Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,7

Alle anmeldelser

(284)

107 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Our stay can only be described as…

Our stay can only be described as idyllic. The Ice House is a very special destination, providing great comfort but, more importantly, spectacular views eastwards across Gruinard Bay, with the sea only feet away. If peace and an escape from the business and frustrations of modern life are what you need, then you will find it here, where you are so close to nature (otters, eagles, ospreys to name the rarer species only) and beautiful scenery. A fabulous week.

12. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Picketts Barton Spa

We’ve just returned from a wonderful weekend at Picketts Barton Spa. We were really looking forward to a break away but didn’t realise how much we needed time away in this wonderful, location perfectly blending luxury and nature, allowing us to spend precious time as a family. We were immediately relaxed in this idyllic surrounding, and loved the outside space - particularly the hydrotherapy pool and sauna. The rooms are vast and beautifully decorated. Our dogs loved the huge field and were able to relax in the shade (it was the hottest day of the year!) This is by far the best place we have ever stayed at and we will be back again very soon

23. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Avoid Alma Grange, Cardigan; Cool Stays; Hiraeth Properties Limited

My sister-in-law had booked Alma Grange in Cardigan for a special family stay for 9 of us. She then received a message the night before our arrival to say sorry, they had made a mistake on our booking and had double booked in, so we couldn’t travel anyway. There was no alternative offered, despite us finding a property that could have worked if they had offered even some contribution towards the cost, but Jason, the agent, sent an AI written sorry email, admitting full fault and offering a refund, but no compensation and breaking all laws completely by not offering suitable alternatives, or a contribution towards. He then went totally AWOL and has not replied to any of us since. He totally ruined our holiday and did absolutely nothing in terms of trying to make amends. The worst customer service I have ever experienced bar none.

23. mai 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Coolstays

Hi Rachel,

We're sorry to hear about the disappointment caused by the cancellation of your family member's holiday. Having a stay cancelled at short notice is understandably upsetting for everyone involved.

However, we would like to clarify that Coolstays was not involved in managing the booking or the subsequent cancellation, and we have had no direct correspondence with the guest who made the reservation. Following receipt of a complaint, we contacted the property management company to investigate the matter and understand what had happened.

Their investigation found that a calendar error during a migration between booking systems resulted in a double booking and the subsequent cancellation of the stay. While this does not excuse the disruption caused, it was not the result of intentional overbooking.

The property management company has confirmed that they issued a full refund and offered to reimburse reasonable additional expenses incurred as a direct result of the cancellation. They have also advised that they are reviewing their systems and processes to help prevent a similar incident from happening again.

We fully appreciate how disappointing this situation must have been for the family and are sorry that the holiday did not go ahead as planned.

Kind regards,

Tim @ Coolstays

Vurdert til 1 av 5 stjerner

Do NOT book Alma Grange in Cardigan

Never ever will I use this booking platform again and i would advise no one else to either. Our holiday was cancelled with less than 24hrs notice when we had already travelled half way the day before to the destination. 2 heartbroken children and no alternatives provided, terrible service from the hosts, just assumed that refunding us our money solved our problem, awful people, avoid at all costs booking Alma Grange in Cardigan, Wales.

23. mai 2026
Anmeldelse skrevet uten oppfordring
Logoen til Coolstays

Svar fra Coolstays

Hi Lauren,

We are very sorry to hear about your experience. Having your holiday cancelled at such short notice is incredibly frustrating and upsetting, and we appreciate that a refund alone does not compensate for the disruption and disappointment caused.

While Coolstays was not involved in managing the booking or the subsequent cancellation, we have investigated the matter with the property management company. Their investigation found that your booking was affected by a calendar error that occurred during a migration between their booking systems, which resulted in a double booking. While this does not lessen the impact on your family, it was not the result of intentional overbooking.

The property management company has confirmed that they issued a full refund and offered to reimburse reasonable additional expenses incurred as a direct result of the cancellation. They have also advised that they are reviewing their systems and processes to help prevent a similar incident from happening again.

We are sorry that your experience fell so far short of the standards that Coolstays and our accommodation partners aim to provide.

Kind regards,

Tim @ Coolstays

Vurdert til 5 av 5 stjerner

The Gatehouse is awesome

The Gatehouse is awesome. Has everything you need for your stay. Sat around the fire pit until late following a lovely relaxing stroll to the sauna. Whilst sat in the sauna we saw a heron followed by a kingfisher! Perfect little lodge for a secluded getaway.

20. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Adorable and quirky accommodation

Adorable and quirky accommodation, spotlessly clean, warm and comfortable. Nice hot shower and a very comfortable bed. Beautifully quiet location but close to many attractions, towns, sights and parks. Special thank you to Sarah who is a very friendly host. Fantastic stay at The Little Stables

17. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Burmieston Steading- a special place

Burmieston Steading is a really special place to enjoy quality time with family and friends. We were 3 generations and 2 dogs and it suited our wide ranging needs perfectly! The rooms are beautiful with quality linen and fantastic en suite bathrooms. The kitchen was spotless and since we had hired the whole steading we had plentiful oven space and fridge storage, making cooking a pleasure. We loved having coffee in the courtyard in the sun whilst the kids played table tennis/piano/darts in the games room. The afternoons were filled with local walks or short drives to dunkeld / Crieff. After dinner it was off to the snug room to curl up and watch one of the many dvds on a big projector , or flick through an interesting book from the shelves. Loads of board games too. Oliver and Keesje are perfect hosts and kindly offered to take the kids to meet the lambs which they loved. There’s also an option of sauna, but we didn’t get round to booking that in! All in all the whole trip was pretty picture perfect for a relaxing getaway. Thank you Oliver and family for a great stay, we’ll be back!

17. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

What an absolutely beautiful place to…

What an absolutely beautiful place to stay .We had an amazingly relaxing time . The Hut was just beautiful, everything you needed all catered for, the bed was super comfy .Loved the firepit outside with unlimited fuel . The area is stunning. David was very helpful & welcoming . Enzo the friendly dog visiting us was an added bonus too . We will return! can't get enough of the relaxing surroundings, the wildlife, loads of places to eat & visit and we were super lucky with the weather too !

17. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Wardens cottage is a picture perfect…

Wardens cottage is a picture perfect cottage on the banks of the loch. It has every facility you could want plus an amazing onsite property manager Vitali who nothing is too much trouble for him. And all done with a big smile! Really a fabulous place to stay.

7. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

5 star so far!

So far, I have found my experience with Coolstays very good.
I have booked a treehouse getaway for my husband and I for this June.
The booking has been easy, the communication with the owner with questions etc. all really good!
Let’s hope it’s as fabulous as it looks on the description and photos, and if it is I will come back and leave another review!! 🌟

15. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The most stunning week away in this glorious chalet. …

Words cannot describe and pictures cannot do justice. Private.. quiet. Stunning…surrounded by nature and the sound of birdsong.. a visiting deer. Evening saunas and cold/hot showers out in the night air.. early coffees in the sun…snuggling in the pouring rain.. this place is literally beautiful. So close to pootle to a pub or the beach or to pick up yummy treats from Felicity’s. The owners are so kind too. We will be back as soon as we can.

2. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Very unusual cabin

Very unusual cabin. Full of surprises. Had a wonderful time. Kitchen could have been better equipped but that shouldn’t put off guests from booking. Owner friendly, very helpful and always at hand should you need anything. Wonderful village pub just a 2 minute walk from the cabin. Great food and beers.

5. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Dovecot Cottage was everything we were looking for and more…

Dovecot Cottage was everything we were looking for and more... We love unique, unusual, quirky places to stay and this is 101% that! We mostly just 'cooried in' (why would you stay somewhere so beautiful and then go out?!) We food shopped locally (Waitrose is the 'corner shop') and cooked in the wee kitchen that had everything we needed to rustle up a 'steak night', a 'pasta night' and a 'deli grazing night', then drank wine, played music and watched tv. The bathroom is a fabulous, spacious wet room and the bedroom is amazing... You feel like you're sleeping suspended in the tower surrounded by illuminated ancient dove nesting boxes. very romantic ;) Lovely outdoor space too, easy to forget you're so close to the city centre. Our objective was to 'live' in this area of Edinburgh for a few days and nights, an area that we usually just drive through on the way to the city centre, explore it's shops, cafes and restaurants and we did that, wandering along Bruntsfield Place and Morningside Road. We don't very often repeat our 'Mr&MrsSmith Wee Break’ venues, but this one may be the exception to our rule.
 
 

 

 

28. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Had an amazing stay!

What can we say?!? The place was perfect for our quiet retreat!! The cabin was clean and had a very warming homely feel. That double bath when weather permitted was FANTASTIC!!!!!! One of the days we literally spent all day in it!

The roofing over the bed is amazing! It's glass! Seeing the stars just WOW inside the cabin or outside on the chairs with the firepit!

When first entering we had a herd of deer running right in front of us! Spotting birds was relaxing the fire pit was relaxing.

If i were to say...maybe having a couple more board games or puzzles. Where there is no wifi or screen (which to be honest suited us) on rainy days wouldve been nice. Maybe a birding book? and Binoculars?

The owners are so easy to talk to when booking, they are professional and very quick to reply!

Looking forward to trying out their other places!
Perfect place to stay for a hideaway from just the rush of living! Great place to reset! Go off grid and just chill!!!

22. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent!

Could not have asked for a more helpful, attentive and speedy service from Katie at Coolstays. We will 100% use Coolstays again!

18. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Extensive choice, simple selection.

Extensive range of properties to select from. The representation of the properties is first class, images are well executed and give a very clear idea of aspects of a property which will appeal. Booking process very simple and straightforward.

11. mars 2026
Anmeldelse skrevet uten oppfordring

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