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Consols Oils Anmeldelser 

232
•
TrustScore 4.5 av 5

4,4

Drivstoffleverandør
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Seamless delivery of my oil. They were so good I didn't even realise that they had been. I would thoroughly recommend them.

Vurdert til 3 av 5 stjerner

I placed my order directly with Consols partly based on previous positive reviews I had read and a quoted price for delivery within a fixed period. The delivery wasn’t made on schedule (Friday 14th... Vis mer

Vurdert til 5 av 5 stjerner

I checked my oil this morning to discover that the tank was empty! Called Steve at Consol Oils and amazingly they had a small tanker, with 100l spare kerosene making a delivery nearby. So amazingly I... Vis mer

Vurdert til 5 av 5 stjerner

Good price, prompt delivery, helpful staff. Not so sure about "pay it" on website though, as it indicated that I had payed but I got invoice to pay again, am waiting bank statement to check have not p... Vis mer

Informasjon om virksomheten

  1. Drivstoffleverandør

Opplysningene stammer fra ulike eksterne kilder

We cater for both commercial and domestic fuel oil supplies, difficult access deliveries and narrow Cornish roads are no problem for our fleet of mini tankers. We also supply Road Diesel, Red Diesel (Gas Oil) and Kerosene fuels from our depot in St Day.

Kontaktopplysninger

4,4

Enestående

TrustScore 4.5 av 5

232 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 83 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,4

Alle anmeldelser

(232)

33 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 5 av 5 stjerner

Good price

Good price, prompt delivery, helpful staff. Not so sure about "pay it" on website though, as it indicated that I had payed but I got invoice to pay again, am waiting bank statement to check have not paid twice.

20. juli 2024
Vurdert til 1 av 5 stjerner

Honestly

Honestly. Absolutely useless since they were taken over. We used to have a good relationship but now they’re just rude and awful service. Took me nearly two weeks to get a refund!

31. mars 2024
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Svar fra Consols Oils

Hi Stuart,

I'm sorry to hear you are not happy with the service you have received.

We do have a refund guide of making refund within 10 working days - that's 7 days max to reach a weekly refund run and 3 days to clear into the customers' bank. Typically, refunds will be made much sooner but I unfortunately this isn't always the case.

I understand our Depot Manager has been in touch to review your feedback and apologise. If there is anything else we can help with please email feedback@consolsoils.co.uk and I will respond directly.

Kind regards,
Andy

Vurdert til 2 av 5 stjerner

We ordered online and paid extra for a…

We ordered online and paid extra for a quick delivery however the delivery was 3 days after the latest delivery was meant to happen and our Rayburn went out and we had to get an engineer to fix the problem. Did Email the company but had no response.

19. mars 2024
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Svar fra Consols Oils

Hi Shelley,

Thank you for your feedback and I'm sorry the delivery was later than anticipated which I understand has caused further issues.

I've passed your comments onto our Depot Manager and we will investigate the circumstances that led to a late delivery. One of the team will also get in touch and we'll see what we can do to improve your experience.

In the meantime, if you have any other queries please contact feedback@consolsoils.co.uk and I will respond directly.

Kind regards,
Andy

Vurdert til 1 av 5 stjerner

Still waiting a refund!

Use another company if you can. Paid for quick delivery for delivery within a week. Had to chase…. still took two weeks! Said we would receive a refund for the delivery …… still waiting!!

4. mars 2024
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Svar fra Consols Oils

Hi Chris,

I'm sorry to hear you didn't receive the delivery by the expected date. I'd like to look into why this occurred and check on the status of the refund for you.

Please can you email feedback@consolsoils.co.uk with details of your account number and/or delivery address? This will allow me to investigate.

Thank you.

Kind regards,
Andy

Vurdert til 1 av 5 stjerner

Paid extra for earlier delivery

Paid extra for earlier delivery, turned up 3 days late paid extra for nothing !!
Not happy @ all will not use again!

9. februar 2024
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Svar fra Consols Oils

Good morning Paula,

I'm sorry to hear your delivery did not arrive on the expected date, particularly having paid extra.

We will investigate why the delay occurred and check that the delay was communicated effectively. One of the team will be in touch and we'll aim to work on a resolution that you're happy with.

If you have any further comments or requests please email me at feedback@consolsoils.co.uk and I'll look into it personally.

Kind regards,
Andy

Vurdert til 3 av 5 stjerner

The oil was ordered three weeks in…

The oil was ordered three weeks in advance with a specific day given for delivery to be made by. Unfortunately despite the long notice period, I had to contact Consols to establish why the oil was not delivered as indicated, I was told that the oil would be delivered the day following the date originally promised, it just seems difficult to understand that with such a long period in which to deliver why they missed the indicated date

15. januar 2024
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Svar fra Consols Oils

Hi Roger,

I'm sorry to hear your oil wasn't delivered on the expected date.

Usually this is caused by events out of our control such as a tanker breakdown, however, if that was the case it should have been communicated to you.

If you can reply back to feedback@consolsoils.co.uk and leave me your account number and/or email address then I'll ask the team to investigate and see what we can do to make it right.

Kind regards,
Andy

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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