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Ref: CPP-113173
Date: 19th Feb to 3rd March 2026
Supplier: Go Park Heathrow - Meet and Greet operated by Express Parking Heathrow Ltd. - watch out
When I arrived at the airport, I was left waiting for over an hour before the driver collected my vehicle, which is completely unreasonable for a meet‑and‑greet service - after making 2 to 3 calls before arrival as requested (45 mins and 30 mins to the airpot). On my return, I discovered that my car had been left unattended in a public airport car park with no visibility of any staff, rather than being securely stored as advertised with proper hand over.
In addition, a significant amount of fuel (approximately a quarter of a tank) had been used while the vehicle was in their possession while Satnav showed RM3 - Romford post code on previousjourney. This is entirely unacceptable and raises serious concerns about how my car was handled.
This experience caused considerable inconvenience, delay, and concern for the security of my vehicle. Poor service, No staff visibility, car left with door open and parking ticket on the dashboard?? Terrible company

Only advise extortionate car park entering and leaving prices (£8.40 each way) AFTER you have made a booking.
Do not believe the 5 star ratings.
When you try to complete the complaint online it states “this message input is invalid” making it impossible to cancel/change.

Good service, quick drop off and pick up. Very close to Heathrow terminals

Booking Reference Number = CPP-112078

Really good experience with the service. No issues at all, simple instructions to follow and friendly staff. Will book through them again.

The good reviews are fake, don’t trust or use this company, they will not look after your car and will subcontract the parking to their dodgy mates who don’t actually have any car parks. Your car will be left at the side of the street or on some random scrub land.
And if you complain they will not return your money.

Reference number CPP-113852
Be Careful!!! The business tactics are poor at best. You might think you are getting a good deal on parking but often you are not and then they want money for nothing. I cancelled my booking within 24 hours due to seeing extra charges at the airport which was not clear on the original purchase. Even though my booking was 6 months away they charged me £15 admin fee. Robbery! Better (and in my case cheaper) to pay for official parking and be stress free.

Would leave a zero but obviously can't do that.
Booked car parking put dates in for April 10 days, when confirmation email came it had the next day's date and for 7 days.
Tried to ring 3 times kept on phone for exactly 10 minutes then cut off.
Eventually on fourth attempt got through to speak to someone who informed us they needed 48hrs notice to cancel bare in mind their saying I booked with less than 24hrs. So no help there at all.
Rang the company I'm supposed to be leaving my car with and they said I need to get in touch with the comparison site nothing they can do.
Do not book with these people you can't get hold of no one to query anything, no help what's so ever just take your money, I feel as though I have been scammed wouldn't want anyone else loosing their money.
I'm absolutely disgusted by them.

One of the best services I have experienced using M&G. Thank you for being prompt, professional and courteous. I highly recommend it.

Very good service

Follow a few steps and one can have a very efficient parking experience. We have been using this for about an year and we do travel a lot. Can easily say I don't look elsewhere for airport parking now. They were considerate when our last flights were delayed by 2 hours, which was post midnight and counted as next day. However, it was smooth and staff were friendly too.

Excellent service. Very prompt with good customer service " Happy to use again

On a very wet day we arrived at the Heathrow parking location and greeted with friendly and efficient staff. They were super efficient. The return leg was the same, car ready and waiting
Well done, we will use you next time

fantastic communication from start to finish, picked up and dropped the vehicle off on time.
CPP-110548

very good service no waiting around when i dropped off my car and when i collected. i will use the company again

regards keiron buckland REF 106388

The service we received was excellent at both departure and arrival, the price charged was also most competitive.

Good service. Convenient, so much better than having to get a bus to airport. Friendly staff. Used a few times and will use again.

Very easy to hand my car and collected when I came back,I got no problem with them.
Excellent service will use it all the time

Quick and friendly service. So convenient flying out of Heathrow

"Excellent service at a super price. Drop off and pick up were efficiently handled. Well done"