Cocktail Crates Anmeldelser 

176
TrustScore 4 av 5

4,0

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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Absolutely love these kits ! My good friends bought me the espresso martini set for my 50th - love the way its presented - all the ingredients are there with full instructions - and so delightfully pa... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I ordered a whiskey sour set for my dad for Father’s Day. I had a little issue with the delivery and contacted cocktail crates who were quick and fabulous at sorting it all out in time! My dad was thr... Vis mer

Selskapet har svart

Vurdert til 3 av 5 stjerner

Items very well packed and box but found the rest, pretty average. Bought two boxes, by their measurements there was not enough of the spirits to do two glasses never mind 4. So in theory I paid £40.0... Vis mer

Vurdert til 3 av 5 stjerner

The price for the kit was extremely high especially because it was non-alcoholic. I bought it as a gift for my son for his birthday and you had to provide most of the ingredients and all of tools fo... Vis mer

Informasjon om virksomheten

  1. Gavebutikk
  2. Brennevinsbutikk

Skrevet av virksomheten

Cocktail Crates is the premier destination for cocktail gift boxes and cocktail subscriptions. With a wide variety of cocktails available, from the best selling Pornstar Martini and Espresso Martini, to an extensive range of fruit based Tiki cocktails or flavoursome gin and tonics - Cocktail Crates has something to offer every taste! Each cocktail box is hand packed and presented in the highest quality magnetic gift boxes to match the premium spirits within. Delivery is direct to your door, enabling high quality cocktails to be created in the comfort of your own home.


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

176 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har svart på 60 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,0

Alle anmeldelser

(176)

33 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Loved these cocktail crates

Loved these cocktail crates, they were a birthday gift so haven't been used yet.
Well packaged, very nicely presented,really well thought out.
I thought a good price.
They arrived quickly too.
I would get these again.

25. mai 2025
Vurdert til 5 av 5 stjerner

Amazingly quick delivery

Amazingly quick delivery! Totally exceeded my expectations! Ordered Thursday afternoon and delivered on Friday morning!!! Sent as a gift not heard yet if they enjoyed their birthday cocktails.

1. mai 2025
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Svar fra Cocktail Crates

Thanks for your kind feedback Samantha :-)

Many thanks,
Cocktail Crates Support

Vurdert til 3 av 5 stjerner

Ok product, issue with delivery

Ok product and good packaging, but delivery is an issue. They claim to offer “express delivery”, but in practice they only dispatched 2 days later. Tried to email them (there’s no phone number to call), but no response to the email. Product arrived 5 days later.

I won’t use them again if it’s for a time-sensitive present - there are lots of good alternatives

28. april 2025
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Svar fra Cocktail Crates

Hi Sanjay,

Thanks for your feedback.

We are sorry that there was a slight delay with your order, especially if it was for a time sensitive present :-(

We have just tracked your order, we can see that it should have arrived on the Thursday but it actually arrived on the Friday (24 hours late) - so please accept our apologies for this.

If you have any further questions, please reach out to us on enquiries@coctailcrates.co.uk

Many thanks,
Cocktail Crates Support

Vurdert til 5 av 5 stjerner

30th birthday present

I bought the pina colada set for a 30th birthday present and my friends daughter was delighted!
It all looks fab within the presentation box and I am sure it will taste great too!

3. april 2025
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Svar fra Cocktail Crates

Hi Susan,

Thanks for your feedback - we are so happy that you like it :-)

Many thanks,
Cocktail Crates Support

Vurdert til 1 av 5 stjerner

Unreliable company - paid & they never delivered

I bought a cocktail crate subscription as a present for the in laws, with the plan to cancel it after 3 months. The December box arrived without issue, and was such a cool gift. The February box arrived without issue. But the January box never arrived and since I never received a Royal Mail tracking email for this one (unlike the others), I assume that Cocktail Crates never even sent it.
I emailed Cocktail Crates several weeks ago, and again this week (as well as trying to contact them on multiple social medias), to get a refund or even an explanation of this, but have heard nothing, which seems to be a running theme based on the reviews here.
As much as I would love to recommend them, as the product we did receive was great, I cannot in good conscience, knowing they may not provide the product but still take your money. Shame on them.

3. april 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Cocktail Crates

Hi Milly,

Thanks for your feedback on this issue.

We have checked your outstanding query, and can see that our customer service team have now resolved this, with a full refund applied for your missing crate.

If you have any further queries, please reach out to us on enquiries@cocktailcrates.co.uk

Many thanks,
Cocktail Crates Support

Vurdert til 5 av 5 stjerner

First package arrived damaged

First package arrived damaged. Very quickly sent out another one

14. mars 2025
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Svar fra Cocktail Crates

Thanks for your kind feedback Tracy :-)

Many thanks,
Cocktail Crates Support

Vurdert til 5 av 5 stjerner

Ordered as a gift

Ordered as a gift, was impressed with the packaging for delivery. Once opened the “crate” itself was very well presented. Prompt delivery, frequent notifications about dispatch/delivery. Would not hesitate to order from this company again.

26. januar 2025
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Svar fra Cocktail Crates

Thank you for your kind feedback Claire. We are happy to hear you liked your purchase :-)

Many thanks,
Cocktail Crates Support

Vurdert til 5 av 5 stjerner

Love the box

Love the box, the layout and the idea. Great gifts!

20. januar 2025
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Svar fra Cocktail Crates

Thanks for your brilliant feedback Miss J Wakeham :-)

Many thanks,
Cocktail Crates Support

Vurdert til 5 av 5 stjerner

Great product

Great product, full of the stuff required for cocktails. Well packaged and delivered quickly, recommended.

3. januar 2025
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Svar fra Cocktail Crates

Thanks for your feedback Neil :-)

Many thanks,
Cocktail Crates Support

Vurdert til 2 av 5 stjerner

Ammended someone does work there. Dont think anyone actually works for this company

UPDATED to 2 stars
Immediately after putting up this review (coincidence im sure) I had am email saying i would be credited with a refund for the missing items, this was processed in a reasonable amount of time with it being xmas/new year. Then on xmas when the 2 that arrived as presents were opened both kits had an item missing. Obviously just far too busy for what they can handle, no checking before delivering orders, just sending things out if pretty much right and customer service is non existent

ORIGINAL REVIEW The product is great and as expected, however i dont think anyone actually works for this company. The order confirmed/shipped emails are generic, they say you can 'track your order' on the shop app which is just a lie. No one responds to emails at all even with giving you an email address to reply to rather than the one emails come from. I had a order confirmed email then order shipped email. Express delivery is 1-2 days 3 days later i get an email from royal mail saying they have just recieved my order, 3 days after it was apparently shipped. When my order arrived it contained 2 of the 6 sets i had actually ordered even though my generic order shipped email said everything was on its way. The shop app they think I can track my order with still says its all ready to be shipped. I have sent 4 emails now, first chasing the order, then informing of the missing items then with regards to refunds (twice) with no response at all, they cant even be arsed to set up an auto reply saying sorry we're busy we'll get back yo you when we can. Shouldve read all reviews properly but didn. The owners are either just lazy or chancers either way dont give them your money

24. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Cocktail Crates - 10/10 Product - 0/10 Communication

We were really looking forward to receiving this parcel from Cocktail Crates, and good news (first), is that it is well worth the money. Absolutely great. The box it comes in looks good, it was wrapped in a bubble-wrap bag and packed in a cardboard box. Couldn't be happier now it's here. As for the bad news, well you cannot phone them at all and emails are not just not answered. From the moment we placed the order to the day we found it left behind our wheelie bin in the pouring rain (thanks Royal Mail), we had no communications from Cocktail Crates to give us a clue as to when our order would be dispatched. We got really concerned we had lost our money and there was nothing we could do about it and nobody we could speak to for reassurance. That said however, if you can deal with wondering if you paid good money for nothing and if you don't mind waiting for an unknown amount of time for delivery, then the parcel (ours arrived within a week) is definitely worth getting and I'm sure whoever you are buying it for will be delighted.

11. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Lovely product but no communication

The Dirty Martini Kit we bought as a gift was hugely appreciated and described as "really cool!!!!" by the recipient. However, after receiving the order confirmation, we received no more communication from Cocktail Crates at all. We weren't told that it had been dispatched, or that it was on its way, or that delivery was expected. These days, this kind of information is standard from sellers so I'm surprised we received nothing from Cocktail Crates. As the gift needed to arrive by a certain date, we were worried it wouldn't arrive on time. I emailed CC using the address on the website but received no reply. After reading other reviews on here, I thought that it may be a scam so we ordered a similar gift from elsewhere to make sure that something would be received, even though it would be late. Well, surprise surprise, Royal Mail then sent an email saying they were delivering the gift that day then another email confirming they had delivered the gift. So it did end well but the lack of communication from CC caused anxiety and meant we spent money on a second gift from elsewhere.

17. november 2024
Vurdert til 5 av 5 stjerner

What fantastic sets these are

What fantastic sets these are. Arrived well
Packaged and great selection of drinks to chose from. Only thing I’d say is can you put outside of box which one it as as had to fully open all three to work out which was which

17. november 2024

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