Du vol …..un article mis en valeur qui semble de qualité et on reçoit un article qui ressemble vaguement avec des matériaux déplorable et la honte de porter l’article tellement c’est moche. Un systèm... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Total scam. Waited weeks until I raised a credit card dispute and suddenly they dispatched. When it arrived they were incorrect fit, poor quality, material not as advertised and came in a clear crushe... Vis mer
On line club Monaco this is my first time ordered my experience is very poor customer service, totally opposite what I expected. I did order two items at the same time Feb 11/2020, I receive one af... Vis mer
Ordered a suede jacket, it took a claim via paypal to get my money back. Monaco have a long reputation for taking a customers money and never delivering a garment. Yet that advertise on FB and continu... Vis mer
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Unreliable payment system (recurring charge of two returned items)
I placed an order on Club Monaco at the beginning of July. And I actually got a new charge for two items I've already returned right after I received them. I called my bank and they told me it's somehow a recurring charge that will come every month. They asked me to "unsubscribe the item". I was like...how come there is a "recurring charge" for the clothings. Club Monaco really got an unreliable payment system that I've never experienced from other online shops. It's actually pretty unbelievable that the big brand like Club Monaco doesn't manage their payment system well.
17. august 2019
Anmeldelse skrevet uten oppfordring
I placed an order online and three…
I placed an order online and three weeks late, it still hasn’t arrived. I cannot get anyone from CS to communicate with me. On top of that, in my email confirmation from the company they gave me a tracking number — ever since I emailed customer service a couple days ago, the tracking number has disappeared. I can’t track the order, I can’t get in touch with anyone to help me and I’ve lost hope that I will ever receive the item.
Absolutely absurd and horrible experience all around. STAY AWAY.
13. desember 2018
Anmeldelse skrevet uten oppfordring
HORRIBLE all around
There is nothing good to say about my ordering experience with this online company.
Ordered 2 of the same dresses for size comparison. First $300 dress showed up stuffed in poly mailer. Second dress never showed and no communication from company. Called CS and only after calling and 10 days later it showed up. It showed up used with white deodorant marks under arms on a black sleeveless dress. Disgusted, I called to return and was assured I would not be charged for the return label. I return both dresses in my own box and was charged for 2 labels, really? I called CS once again and rep said it was a restocking fee. I asked show where it states on website. I assure you it doesn’t . The only charge would be for return label in which I was not to be charged.
I’m still waiting for my credit.
First and last time I will do business with Club Monaco.
Learn from my mistake.
29. november 2018
Anmeldelse skrevet uten oppfordring
don't order online
Ordered online, charge showed on my credit card, received an email next day saying they needed to confirm billing details and to call them. When I called they said the order was cancelled although I never received an email confirmation of this and prior email said it was pending. First and last time I attempt to make an online purchase from this company. It's 2018, not acceptable.
23. oktober 2018
Anmeldelse skrevet uten oppfordring
THE WORST customer service if you return clothes
Bought clothes. Returned clothes. Received only $212 of the $468 refund to which Club Monaco agreed I was entitled. Complained. Told to wait a month. Replied that I couldn't wait a month. Told to wait a month anyway. Money never arrived. Complained. Told to wait some more.
6. juli 2018
Anmeldelse skrevet uten oppfordring
My first and last time with Club Monaco
I have heard of this brand several times from friends, so I decided to give it a try and placed my order on clubmonaco.com. However, to my disappointment, when the unlined coat, valuing at 170 dollars, had a small hole on the left shoulder. (order #5328001855)
Since I am in China, I can not return it but contact the customer service through website asking for email discussion so I could send them the pics. I was told to be contact within 24 hours but now it's been like 96 hours with no reply.
This simply is not the right attitude a brand should have when dealing with product quality issues. This probably is my last time with Club Monaco.
12. januar 2018
Anmeldelse skrevet uten oppfordring
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