Clearwater Kitchen & Bathrooms Ltd Anmeldelser 

We had a new kitchen installed by Clearwater Kitchens and Bathrooms, and had a string of problems that in my view are unacceptable for a professional kitchen supplier, not least the time it took to complete the job.

We were advised the install would be four working days starting February 26th, however the kitchen wasn't actually finished and signed off until until June! (although by their own admission, they don't sign off their work!!). They did eventually fix most of the issues, but it wasn't a painless process, and should never have happened in the first place.

The issues that elongated the install time, and/or things that I find unacceptable have been as follows;

Issues with Parts - all in all, just sloppy planning and a sloppy internal ordering process:

Wrong colour ceiling scribes ordered; Antracite instead of light grey. Why would we put dark grey panels above light grey units? Had they sanity checked the bill of materials prior to fitting, this could have been avoided.

Not enough handleless trim was ordered to complete all the units. This should have been a no-brainer! The dimensions are on the plan.

Wrong size side panel ordered, despite the units themselves being the correct size.

Wrong finish on ceiling scribes; Matte instead of gloss. They contested this and said that matte was what the surveyor had written. Fair enough, however the surveyor didn't give me a choice, although I did ask if the scribes would match the doors, to which he said 'yes'. I think that means gloss. (One of the workmen commented "I think he surveys through the letterbox". Says enough really!)

More than one panel arrived damaged, and one was damaged by the fitter using too-long a screw.

Fitters were messy: I ruined a meal by putting the extractor hood on which blew a large pile of sawdust out of the extractor all over the pot of food on the hob. Looking inside it was apparent they hadn't hoovered up at all.

Fit and Finish - "it'll do"

Splash-back trim does't align at the corners (trim on the front appears to be fitted on top of the trim coming out from the window frame, rather than meeting level at the corner.

Chips out of various gloss panels which were just fitted anyway.

Chunk out of one of the ceiling scribes, fitted anyway and filled with silicone.

Over proud cuts, filled with silicone.

Damage - The most egregious was they broke the door off our washing machine and then tried to glue it back together with Mitre Bond. Literally came off in our hands the first time we used the machine. The fact that they tried to cover up the damage in the hope that we wouldn't notice until they were long gone is unacceptable behaviour for what should be a professional company. In fairness, they did reimburse me for a new door when I called it out but the dishonesty of botching a repair and hoping we wouldn't notice is unforgivable.

Ding in utility room worktop, presumably from carrying through the metal rails from the adjoining garage. This was initially "fixed" by filling with silicone (are you seeing a pattern here) and eventually replaced.

The surveyor advised where to vent the extractor hood externally, however didn't check the other side of the wall. As it turns out, there's a drain pipe and an outside light exactly where he intended the extractor to come out. They initially tried to "fix" it by doing a proper cowboy job where they gaffer taped a cheap flexible tube to the extractor, venting into an enclosed space. The tube was too small a diameter so it sat inside the extractor chimney, suspended by the gaffer tape. Eventually put in a proper solution, suggested by me, to drill a hole through to the loft area above and vent externally.

Add to all of this that there isn't any proper warranty documentation, just their word, and I had to push extremely hard to get anything in writing that could remotely define what what covered and for how long.

I'm sure they'll reply with excuses and "pointing things out" but when you're going through the torment of a 3 month install, excuses don't cut it. I'd avoid them if I were you!

Avoid this company, they cost a fortune for one.
They do not fix problems
They do not answer their phone, goes straight to answer machine.
We have been left with a leaky shower door for about 4 months. Need to put towels on the floor to have a shower