The contact lens I ordered came very promptly. Ordered from Singapore and saw the delivery coming from HK. V satisfied with the service. Not sure why all the low reviews here
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Fast, fuss-free experience. Delivery was very prompt, in fact, quicker than I expected. I ordered 4 boxes of Acuvue Define which came neatly packaged in a box. Even though the delivery fee to Singapor... Vis mer
second time ordering from here! love it, complete transparency, competitive pricing and super quick shipping. my contacts that sometimes take weeks to order here in SG at 20% higher price but with C4V... Vis mer
People here are paid to lie about the reviews clearly. Honestly - I’ve waiting 7 working days and no news about my order shipping or being prepared. and I have emailed the company a few times and... Vis mer
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3,9
Bra
830 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
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Received promptly
The contact lens I ordered came very promptly. Ordered from Singapore and saw the delivery coming from HK. V satisfied with the service. Not sure why all the low reviews here
14. august 2026
Anmeldelse skrevet uten oppfordring
Order haven't receive.
I ordered Acuvue Oasys for Astigmatism 2 Weeks
Contact Lenses from clear vision from website sing.clear4vision.com.
I ordered on 9May2025 and until now haven't receive yet. When ask from the whatsApp message also no reply. Please respect your customer and at least answer have delay or what's wrong with order. You mentioned it on processing time is 2 weeks and deliver in 4-6 days. If u can't commit, don't put the date there.
30. mai 2025
Anmeldelse skrevet uten oppfordring
The delivery was prompt and on time
The delivery was prompt and on time. Online purchase was fuss free. I bought the Acuvue Moist daily contact lens but it felt so uncomfortable on the right eye. I tried 3 different lenses on the same eye and it had the same problem. I wasn’t sure if my eyes were sensitive as I have not been wearing contact lenses for a long time.
11. januar 2025
Anmeldelse skrevet uten oppfordring
Bought 6 boxes of acuvue honey fresh
Bought 6 boxes of acuvue honey fresh. I believe they are not original! My eyes are dry and it Hurts!
16. februar 2024
Anmeldelse skrevet uten oppfordring
Happy customer from Singapore
Shocked to see many bad reviews for Clear4Vision as I personally had a good experience. I made the order on 15th JUN 3PM and received my contact lenses by 20th JUN. Price is one of the lowest online. Contact lenses expiring in 2029. No issues for me 👍
15. juni 2024
Anmeldelse skrevet uten oppfordring
acuvue define fresh honey
bought one box acuvue define fresh honey.... as being told sg discontinued. item was sent from Hong Kong. after wearing 3 days eyes super pain... wonder is it original from acuvue.bought in Sg no such problems as I've been wearing this brand for years. not recommended. already throw whole box.
25. april 2024
Anmeldelse skrevet uten oppfordring
Order still 'processing' over 2 weeks after order was placed
I ordered contact lenses on 21st February and the status of the order is still 'processing'. As it has been over 2 weeks since the order was placed this is unacceptable. Please offer an immediate refund or process and ship the order ASAP.
8. mars 2023
Anmeldelse skrevet uten oppfordring
Poor communication & lack of order details
I placed my order on 8 Sep 2022 and still have not heard anything from them, and todays date is 20 Sep 2022. I’ve been trying to find the contact number but I can’t find it anywhere. I’ve sent an email already and still no response. I’ve placed many orders in the past and not had this happen. I would like a full refund for my order so I can order my contacts from elsewhere.
20. september 2022
Anmeldelse skrevet uten oppfordring
Svar fra Clear4Vision
Dear Customer,
Thank you for your feedback.
Please note that the lead time mentioned on the website (on the product page where the price is mentioned) for these products are 14 business days (Monday - Friday). 90 packs are not readily available in HK and are sources from overseas and therefore the lead times are higher. We will try our best to fulfil your order tomorrow but please do note we are still within our lead time and as per company policy, we cannot refund a customer unless the lead time is passed.
As of now the only way to reach our CS team is via email, this being said we will soon be launching a whatsapp chat function directly from the website.
We apologise for the inconvenience caused.
Have a nice day.
The Clear4Vision Team.
no way to contact a staff
no way to contact a staff , sent email for 1 week still no reply I placed my order for 7 days already and there were nothing.
I ordered from other website and I received the lenses in 2 days!
no whatsapp no phone no reply, I will report to the police tomorrow if you guys dun reply.
updated : on the 9th I finally got their reply from here. I was using Gmail and yahoo email to sent and I wonder why you will put your customer email to spam.
however , I am more than happy you deliver your product , but would it be easier if you put your whatsapp no. so customer can talk to you instead of publicly chasing the product ？
8. september 2022
Anmeldelse skrevet uten oppfordring
Svar fra Clear4Vision
Dear Customer,
We apologise for the delay in replying to your email, your email had gone to our spam folder and we located after receiving your Trustpilot review.
Please note that as per lead times on our website on the respective product page, 90 packs come from overseas and therefore take 14 business days (Monday - Friday) to be processed. The 14th business day from your order will be on Monday, September 19.
However we believe you urgently require these goods and therefore we will ship to you 12 x 30 packs of the same product and power. We will ship this today and you will receive it tomorrow.
Tracking details will be sent to you later today once the shipment has been dispatched.
May we also request you to change your review rating as this order is still within lead time and your email unfortunately went to our spam folder.
We sincerely apologise for the inconvenience caused.
Have a nice day.
The Clear 4 Vision Team.
Damaged goods
Today, I received the box of contact lenses. To my disappointment, the boxes of the contact lenses were severely damaged, the individual boxes were opened, and there was a layer of dust on the boxes (please refer to attached for pictures).
It is one thing that boxes were damaged. The fact there was a layer of dust on top of my contact lenses is even more disappointing. Contact lenses should be kept as hygienic as possible and I'm not sure if I want to use them seeing how DUSTY they are.
This is extremely disappointing as it is my second time ordering from Clear4Vision, and I had placed my trust in Clear4Vision to supply my contact lenses. I'm not sure if I would continue patronising Clear4Vision anymore.
20. november 2021
Anmeldelse skrevet uten oppfordring
Svar fra Clear4Vision
Dear Customer,
Thank you for feedback.
We are shocked to see these images. Firstly such bubble packing is never used in our boxes and also the box shown in your picture is not the same as the one we use. Your package has definitely been mishandled by either the courier company/the customs. We are investigating this with the courier company and will get back to you by email when we have some more information. We at Clear4Vision take packaging and sanitation of our products very seriously, we sanitise each and every package which is shipped out. We will never ship out products in this condition. We apologise for what you have to go through to receive the products in this fashion. We will be in touch with you with further solutions for this matter in a few days.
The Clear4Vision Team.
Long processing of 28 days and counting.
I ordered two box of 1 Day Acuvue Moist Daily Contact Lens (power 3.5-4.5) on 18 Oct 2021. I email to check on 14 Nov, and on 16 Nov 2021, I received an email from seller saying that my order is ready for shipping, and I will received notification when the order is shipped.
28 days and order is not shipped.
[updated on 30 Nov]
The ordered items was received on 28 Nov 2021.
Lead time is 40 days!!
So, people ordering out of Singapore be informed.
16. november 2021
Anmeldelse skrevet uten oppfordring
Svar fra Clear4Vision
Dear Customer,
We apologise for your experience. Production of the product you ordered has been limited due to limitations in the factories worldwide and hence the delay. We would also like to inform you that the courier misplaced your package and it took them nearly 2 weeks to deliver it to you. We truly apologise for this.
The Clear 4 Vision Team.
Great Service!
Have been buying from them since last 1.5yrs now. The shipment was delayed for a week but acceptable at this time of COVID 19 pandemic. Thank you for your great service guys.
17. august 2021
Anmeldelse skrevet uten oppfordring
Be careful when placing your order!
Be careful when placing your order! They take payment straightaway without confirming stock and then they pre-order. After that they hold your cash. On day 10 (after chasing) they update about their leadtime, which is 14 business days and no issues mentioned. In 3 weeks time they cancel your order and refund on the basis of backorder and without any option to wait etc. While they attract customers by cheap prices, what they do is just hold and turnaround your cash for 3 weeks. And it's particularly disappointing, if you place international order and have to incur exchange rate loss because of such transaction. Of cause, they are not willing to compensate for fx difference between paid vs refunded
11. august 2021
Anmeldelse skrevet uten oppfordring
Svar fra Clear4Vision
Dear Customer,
Thank you for your feedback. We apologise for the inconvenience caused to you on your order. We had already informed you by email that the products you ordered were indefinitely delayed by the distributor and that we will have to cancel your order. Please note that it is normal practice to charge customers when they order as to only authorise and hold payments is not secure and hold a risk to us as merchants. Please also note that your order was of an astigmatism lens not a regular single vision lens. No retailer will stock astigmatism lenses as they need to be ordered from the distributor as special lenses. These products are medical products and not general merchandise. We did not want to hold your money for several weeks or months and thats why the only right action was to refund it back to you. We charge in HK$ and also therefore the refund will be made in HK$ too. It is clearly stated on our refund policy that other currencies are for reference only. Our lead times are also stated on the website clearly and delays due to covid-19 is also clearly stated. Have a nice day.
The Clear 4 Vision Team.
Reasonable pricing and Easy to Order
Easy to order online! Wide variety of lenses to choose from at a reasonable price range. I have been a buyer for the past few years now and so far quite satisfied with Clear4Vision.
6. august 2021
Anmeldelse skrevet uten oppfordring
one star is generous...
terrible. doesn't even deserve one star.
placed order on June 18, expecting 14 days delivery time as stated on the website. understand that i should expect additional wait time due to covid, but it has been almost 1.5 months, which is really ridiculous.
even worse, i sent an email and have been ignored for almost a week now.
terrible service, terrible communication, terrible management.
Order # 1000020259
24. juli 2021
Anmeldelse skrevet uten oppfordring
The processing days are freaking…
The processing days are freaking nightmare and my order still processing in a month. The customer service is even worse. I was almost talking to someone does not possess the skills on "servicing" at all but very good at annoying customer. It is the worst online shopping experience ever.
As a kind suggestion, is it really difficult to update customer or send reminder or apology message that the order would be in further delays after your stated time frame 14 Business Days? At least customer would feel they are being taken care of. Does it make sense please?
I strongly encourage everyone to avoid this shop before they can upgrade their service standard
1. juni 2021
Anmeldelse skrevet uten oppfordring
Svar fra Clear4Vision
Dear Customer,
We sincerely apologise for the inconvenience caused in the delay in sending out your order. We have already emailed you regarding the issue.
The processing lead time of your products is up to 14 business days (Monday-Friday excluding HK public holidays), as mentioned on the respective product page and the FAQs page on our website. The processing time has increased due to logistical delays as well as production limitations due to Covid-19. A pop up notification has also been placed on our website to inform customers of the delays. It clearly states to expect delays further to the processing days.
Today is the 19th business day since your order was placed.
We can understand your frustration, but everything is mentioned on the website and we request you to please see the stated times on the website before placing the order.
As per your request we already have refunded you.
Please allow 7-10 business days for the refund to reflect in your credit card account.
Once again, we truly apologise for the inconvenience caused.
The Clear 4 Vision Team.
hi where is my order please???
hi where is my order please???? can you please reply my email??6000002079-order number
1. juni 2021
Anmeldelse skrevet uten oppfordring
Svar fra Clear4Vision
Dear Customer,
The processing lead time of your products is up to 14 business days (Monday-Friday excluding HK public holidays), as mentioned on the respective product page and the FAQs page on our website. Today is the 7th business day since your order was processed. You have ordered at 10 pm on Friday, May 21st which is after our office hours, we do not work on Saturday & Sunday, therefore your order was only processed on Monday, May 24th. The processing time has increased due to logistical delays as well as production limitations due to Covid-19. A pop up notification has also been placed on our website to inform customers of the delays.
We anticipate to ship out your order on or before Thursday, June 10th which will be the 14th business day from your date of order.
Please do see the processing lead times before placing an order on the website, everything is mentioned clearly.
We have also mentioned that all emails will be replied within 24 hours.
Please consider deleting this review as we are well within our processing time still.
Have a nice day.
The Clear 4 Vision Team.
Are a few times I ordered lenses from…
Are a few times I ordered lenses from them , I wouldn’t say they are fast but still acceptable ( 2-3 weeks )
But my last order is a nightmare .
I placed it on May 2nd and not only it looks still processing after 23 days , they don’t reply to the emails anymore .
I would like to have my money back at least
Very bad
25. mai 2021
Anmeldelse skrevet uten oppfordring
Svar fra Clear4Vision
Dear Customer,
We are sorry to see that you are unhappy with how your current order is being handled. Please do let us know the order number as we cannot locate the order number by your name, this will enable us to investigate further and give you some feedback. You can also email us at info@clear4vision.com anytime.
Have a nice day.
The Clear 4 Vision Team.
Take process order are too slow !
Take process order are too slow !
I know is cheaper then other website
But take order and process need take a month ? And customer service is super suck !bad experience
Won’t buy again!
19. april 2021
Anmeldelse skrevet uten oppfordring
Svar fra Clear4Vision
Dear Customer,
Please give us your order number so we can investigate what went wrong. As you have not provided your Full name or order number we cannot give you any feedback for matter.
Have a nice day.
The Clear 4 Vision Team.
People here are paid to lie about the…
People here are paid to lie about the reviews clearly. Honestly - I’ve waiting 7 working days and no news about my order shipping or being prepared. and I have emailed the company a few times and only received a perfunctory and unhelpful email saying “we will update you”
I expected more prompt timelines and also MINIMALLY some effort to look into why the order has been delayed.
Nothing.
Absolutely horrendous company to deal with
24. desember 2020
Anmeldelse skrevet uten oppfordring
Svar fra Clear4Vision
Dear Customer,
The lead time for your order is 7 working days.
Your order was received on Thursday, December 17th at 1 pm, which is after our same day processing cut-off time. We only work on Monday-Friday excluding Hong Kong public holidays as mentioned on our website. Friday, 25th December is a public holiday here. Therefore, the 7th working day for your order will fall on Wednesday, December 30th.
We have replied all your emails in a timely manner and since your lead time is still not passed, we really cannot give a further estimate of delivery at this time.
Your order is not delayed since the lead time has still not passed.
We have also clearly marked on our website about delays in product logistics due to by Covid-19. It clearly mentions on the website pop up: "Please allow some extra time for the package to reach to you over our usual product lead times stated on the respective product page.
Your order is important to us, but flight delays from our international courier partners and/or delays in logistics from our local distributors to our fulfilment centers are beyond our control."
Trustpilot is a market leader in authentic genuine customer reviews and our website is now on its 9th year, the reviews here are 100% genuine.
If we do not ship your products by Wednesday, 30th December which is the last day of the lead time, we will send you an email with options you can choose including changing your product or cancelling your order.
Have a nice day.
The Clear 4 Vision Team
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