C and J Clark International Ltd Anmeldelser 

Place an order online and paid using PayPal. Money went out of my account, after several days not getting my package I called them and they said the order was unsuccessful. Awful beware from ordering from Clark outlet they seem to have lot of gimmicks , lot of sale going on but I think all they want is get hold of your money so they can use it without interest.

Heel came off my shoe, the agent at customer services Anthony was very helpful and speedy in making sure my feet do not go cold this winter. New shoes sent out fast and a discount to boot can't fault the customer services. Thank you Anthony and Clarks.

Placed an order on 1 Dec for a boot and made the payment via PayPal. Even though the payment has gone through, I did not receive any email confirmation and the order did not show in my registered account. Sent a email with no reply. Called the customer service first thing on the morning the next working day, and it took forever to talk to a person. They said my order did not go through and there should be a refund within 5 working days, but I am still waiting. I have never experienced this kind of frustration in online shopping. Really disappointed about the brand. For anyone who would like to buy their shoes, better go to the stores instead.

Ordered a pair of shoes on the 30th Nov paid express delivery and still no shoes 8th December. I got intouch with the carrier who said I needed to reorder with clarks and get intouch with them, I cannot get through to anyone, absolutely shocking customer service, I want a full refund and will not be shopping with clarks ever again.

Placed an order online on 26/11/2023. They have taken payment, but I have not received an order confirmation email and there is no trace of my order on my account, and no order has been received!

I emailed customer services on 01/12/2023 making them aware of the issue and a week later I am still waiting for a response. I am currently on hold listening to the same song on repeat hoping that a resolution can be made. Frustrated as I have used them previously a few years ago and didn't have any problems.

Do not use there website waste of space no support assistance whatsoever via phone support or contact form duplicated my order phoned up first thing next morning to be told they cannot cancel an order as there systems do not allow this to be done this company is a joke on line cannot even lodge a complaint as nowhere to do so avoid if you don’t want hassle even though I followed web instructions .

no response, no return, horrible customer service

Great response and speedy resolution to my delivery issue from Antony.

FRAUD - CANNOT RETURN -DO NOT USE
You can return via Ervi ALLEGEDLY but Evri send out QR codes and barcodes that are not recognised and you CANNOT SPEAK TO HUMANS at Evri to resolve. Am now stuck with boots that do not fit and in effect have had £59 stolen by Clarks Outlet. Have had these boots before and ordered same size but these online ones are clearly seconds as they are far narrower than the shop bought ones. DO NOT GIVE THIS COMPANY YOUR MONEY.

I had a problem with the website the day I ordered but I got my order in and paid for Evri two day delivery . But the day it was due I’d had not notifications from either Clark’s or Evri . I contacted Clark’s to find out if the order was coming as I was going away the next day! Something went wrong and while I was away Clark’s gave me a full refund but by then I’d received my order . But eventually it got sorted . I’m delighted with my new boots even though there was some sort of system breakdown , but like I say I got me boots and I’m really happy with them !!! So one problem won’t stop me buying again from them!

EXCELLENT :)
I ordered 1 pair of adult shoes and 1 pair of adult boots. After seeing the shoes in store and not having my size I went looking for them online.
I came across Clarks Outlet and happily ordered them at a very good price (same as sales in store). The set up of my account and order confirmation was very slow which let me to think if this was a shell site and scam. I looked the reviews on trustpilot and got even more concerned.
However, apart from the delay in the initial email communication which was of about 4 hours, after that it was a BREEZE. Evri delivered on the second working day post ordering. The shoes are perfect and as ordered. Very happy customer. Thank you Clarks xx

Wrong pair of shoes sent, contacted them straight away, said they could not send a replacement, they’d have to refund the wrong pair and i’d have to place a new order. I placed the new order several days ago and they’ve still not been dispatched despite me contacting them asking if they could please send them out quickly due to the delay caused by their error. In that time, I’ve managed to take the wrong pair to the Evri drop off point to be returned to them, there’s no valid reason why in 2023 it takes them so long to despatch an item and why they cannot just send a replacement out is beyond me.

Following on from this, today I’ve received the ‘replacement’ shoes, again they have sent the exact same pair they did last time despite apparently putting a note on the system to check them before dispatching them.

DO NOT USE!!!!
DO NOT USE!!!!
DO NOT USE!!!!
THE COMPANY IS A SCAM.

Seriously, don't bother. I would have left zero stars if possible. The last 2 items bought had to be returned and I have had to fight tooth and nail to get one refund, still waiting 2 months later for the second. Phone calls and emails get the same excuses and stalling tactics. Absolutely appalling.

Bought two pairs which fitted like a glove and at a substantial discount to the shop price.

First off I haven’t got anything bad to say about the shoes I ordered, I always love Clarks shoes and they always fit my daughter perfectly. My issue is with the fact that I ordered my daughter a pair of trainers which stated in the description that they lit up which I thought was super cute and the photo had the little lights on. When they arrived they had no lights in so I emailed the outlet email and asked if I just got an incorrect pair and they emailed my back stating that they weren’t incorrect that they REMOVE the lights so they could be sold for outlet which I think is wrong, I think items shouldn’t be altered for Outlet just because they’re cheaper…I just thought they were cute and perfect for holiday but some people can’t afford full price. So I said advised their website is misleading and they advised “they’d review the description and images” 2 months later nothing has changed so the shoes are the “Giggle Up Toddler” so if you’re looking at getting them…they don’t light up! They are super cute shoes so I did keep them but just would have been nice to get when I paid for and what was advertised on their website.

Sent wrong size shoes for my son who needed them for school, their response was pretty much f you, don't care, not our problem, after they are returned you can reorder. I need them this week ! Very poor service

Bought 2 pairs as first trial with Clarks Outlet and learnt that the quality is not the same as products bought in stores. Worse that I had to return 1 pairs but no refund received yet.
Updated 6/6/2023: emailed customer service and 1 week later received a refund despite of returned items still remained at the Evri store where I dropped them off.

Ordered shoes after unsuccessful order from next and experienced similar issue! Sandals didn’t arrived got stuck with Evri who told me to contact Clark’s customer service (which was good enough the lady offered me refund and said it will be done in 5/7 days so fingers crossed as per bottom reviews i am worried now). Also I did ordered things from outlet before and never had an issue , did returns as well. So it took me by surprise that shoes never arrived. I suppose this is not exactly their fault more Evri.

Item arrived within a few days, all good. Was reluctant to order due to others bad experiences but needed a pair of reasonably smart shoes on the cheap for an upcoming occasion and found a bargain pair so felt was worth the gamble, happy days.