CityJet Anmeldelser 

Sur kabinepersonale. Udtjente sæder. Aldrig igen. SAS Co partner 😩 tarvelig servering. Smil det gavner !

Kasne sa letom, uzasan avion. Karasrofa, nikad vise. Ovo netreba poslovati. Osjecam se prevareno od LH

Start was 4 hours later as planned, no help, from nobody. Woman sitting at the check in making their nails instead of helping people who need to get a connection. Badest airline ever.

Flight was 2 hours late - they couldn't keep their story straight whether it was because of 'wind' (another aircraft going to London took off 20 mins after ours should have) or 'technical issues.'
Then we boarded and the air con was broken. In Tuscany in August. Whole plane dripping (literally) in sweat. I could see air steward's back through his shirt. Babies screaming, one guy was turning grey and fainting.
So we have to go back to the airport because someone could literally die.
Then we bugger around at the airport for another hour. No explanations were forthcoming this whole time. Operating on hearsay and what we could see.
Finally we take off. Passengers actually clap.
Then we get to London City 3.5 hours late.
Off to luggage pick up. No luggage. No information. After another hour we are told luggage never got onto the plane. It's still in Florence.
More waiting as staff VERY SLOWLY take names and addresses.
'It's definitely going to come tomorrow. We will courier it.'
It didn't come tomorrow. It's now the day after tomorrow.
No phone call, no one replying on Twitter.
Literally the worst airline in Britain. And that's a tough field!
And did I mention this flight cost me £250. Not budget travel by any means.
PLEASE AVOID.

The flight attendant on the Fri, 10-Aug-2018, 6 am CityJet-operated Air France flight 1017 from Dublin to Paris was VERY RUDE to the passengers- the fellow stared, greeted in an unprofessional manner, and shoved the food tray at passengers. Overall a bad experience. I will not fly with CityJet again.

I fly alot on the regional rutes on SAS flights operated by CityJet and I have never experianced an “on time” depature. Often massive delays without specific informations.

Cityjet are the most unreliable airline, they don't care about passengers and will disrupt passengers on a whim

They destroyed mychecked in trolley on a flight from Dublin to London City.

I got a claim number and an email adress. I wrote them a couple of times - no response. I wrote Cityjet - no response. They just do not care.
When you think Ryanair or Easyjet do not care about customers - try Cityjet. Total desaster.

Cityjet flight was over 3 hours late for a flight to Monaco which caused everybody onboard to miss most of the Monaco Grand Prix. The sole propose of the flight.
Upon providing compensation they have the minimum they had to with no reguard to the cost of the experience they ruined for all on board. Will never fly with them again.

Booked a KLM ticket which flight was carried out by Cityjet.

Average experience, cannot give more than two stars because of the limited space a passenger has on these flights (flew with them from AMS-PRG with an Embraer).

To feel the hairy arms of the person sitting next to you is not the most pleasant experience I had.

Will not book a ticket from them and I will pay attention not to book a flight with KLM which is carried out by this company again.

Service on board was alright, with a sandwich and a cup of coffee on behalf of KLM. Have to be careful though not to spill the coffee over yourself or other passengers.

Bumped at the gate at Paris CDG en route to Dublin at 6.50am Sunday morning March 25 with bus still at gate , last passengers boarding and doors open. It was a 7.10am flight. There were huge delays in immigration and security which the staff were fully aware of. Had to go back thru security, buy 2 new tickets at 400 Euros and then back thru security again, barely in time for the 9.30 flight. We were travelling to an 80th birthday celebration in Dublin and as we are also senior citizens, had stayed the night in an airport hotel so we would be on time. Similar to the United debacle last week, I now suspect our seats went to staff or standbys. I guess we should be pleased for small mercies as at least we were not dragged off by the feet or breaten wwith a baby pusher. And guess what, when we got to Dublin at 10.30, there were our two checked-in bags sitting on a dead baggage carousel which I believe is against aviation rules as they should have been removed from the earlier flight. Thanks CityJet for all the inconvenience, expense and distress you caused.

They were late on both legs of my return journey to Dublin. British Airways managed the same journey at the same time on time.

Standard 'outside of our control' reply to my flight delay complaint. Not answering my queries, but replying with 'copy & paste' type of standardized letter. This reflects poor Customer Service and the company clearly has no strategy for customer retention. Was told to contact my travel insurance, but then they don't even issue official letter to confirm the exact hours of the delay. My last email was ignored, will try again. But from now on any Dublin - London City flight I will book with BA.
The above is in reference to a flight delay from LCY to DUB, where first we were delayed and then bused (1 hour journey) to London Southend to board the flight. Instead of being back in Dublin at around 8pm we got there after midnight. What annoys me is that I can accept delays because of technical issue, but being told by ground handling staff that we should complete a form for compensation and that get fobbed off by City Jet Customer Service is unacceptable.

A short return trip from Copenhagen to Amsterdam to London City turned out to take 8 hours due to 50 mins delay in Amsterdam, then cancellation, rebooking along many other passengers took an hour, then on another plane that was delayed 1½ hours.
While these things happen now and then, I was astonished by the rather rude/lack of service and information from staff.
When going back my cabin trolley was marked for going into the cargo hold and I was advised to get it at the bagage claim, even though I was only going to be in transit for one hour. With the usual delay of 40 mins, there was no way I could get my trolley and I didn't get it until next day, which was rather unfortunate as the cabin trolley obviously holds items that you don't want to loose for too long such as my overcoat.
I am a frequent traveller and must say this has been the worst experience ever on such a short flight. Besides, the cabin was filthy - the pouch with security info looked like somebody had puked on it, really gross....

We flew from Innsbruck to Bristol on September the 24th on the 1130 hrs flight.
The flight was two hours late departing due to "technical difficulties".
When we walked to our seats at the rear of the plane there was a strong smell from the toilets of stale urine and my wife was unfortunate to have to use the toilet on the flight and had to hold her nose because the stench was so strong.
She advised me there was also a bad smell on the outward flight the week before.
The plane clearly hadn't been cleaned before we arrived as there was litter and spilt food on the floor near our seats.
On the outward flight the week before from Bristol we arrived 3 hours early for our flight and had to wait an hour until the check in opened so weren't able to get our full 3 hours in the Aspire Lounge we had paid for.
All other airlines we have used open 3 hours early so why don't Cityjet.
Apart from this the crews were polite and helpful and we didn't crash.

Just came back to London City airport from Paris Orly, and i must say that the service received from the airline was fantastic from statrt to finish, the flight was delayed for 30 minutes but were kept informed of this, the flight attendants were much more attentive and courteous than any airline i have travelled with before, and i will not hesitate to book and fly with Cityjet again.

Thank you
Mandy

City Jet fundamentally bungled two flights we were on recently.

The first was a series of delays on a flight London to Paris resulting in arrival 30 mins late which was exacerbated by delays in retrieving luggage which made us over an hour late.

The second was much more serious when they bungled management of flights delayed by fog in London. We were coming from Florence and along with the flight delayed from the day before there were hundreds of passengers left stranded. The biggest issue was lack of communication which they acknowledge (see their Facebook page) which prevented people from being able to make decisions to,look after themselves. Over two days customers progressively lost confidence and made their own arrangements. It seems likely that this technique was delibertely used by the company to reduce their costs at the expense of customers. They have continued to not respond to requests for compensation. A passive aggressive behaviour which is evident on their Facebook page.

This company needs a lot of feedback to get some behaviour change!

I have flown Cityjet twice in the last month from Paris and Amsterdam in their old planes to City Airport. You buy a ticket with a hand luggage allowance clearly stated. On both occasions they took my roller and insisted it would have to go in the hold. Annoying as you then have to wait 20 minutes by the luggage carousel. From Paris it was supposed to be available at the foot of the stairs. But the stewardess said she was "too busy"! Other airlines honour their contract and I have never had a problem with BA, EasyJet or Ryanair. If CityJet can't accommodate normal size hand luggage at least say so in advance so the customer knows and has the choice to book a different service.